Complaints manager Work, Jobs in Timperley, Gtm (with Salaries)

International Move Manager
John Mason International —Liverpool
- £25,420 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Free parking
- Profit sharing
Quick apply
5d
Operations Manager
Quarrybank Group —Cheadle
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Continuous improvement
Quick apply
8d
Customer Contact Centre Advisor
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Quick apply
8d
Complaints & Appeals Manager
UA92 —Manchester
- £24,000 a year
Office Manager
Northenden Group Practice —Manchester
- Part-time
- Microsoft Office
- Supervising experience
- Human resources
- Annual leave
Quick apply
1h
Assistant Club Manager - Pure Padel Stockport
Pure Padel Clubs Limited —Macclesfield
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
1d
Customer Feedback & Complaints Manager
Stockport Homes Group —Stockport
- £39,862 - £45,091 a year
- Full-time
6d
Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
Head of Operations
Down Syndrome Cheshire —Northwich
- £33,000 - £38,000 a year
- Weekend availability
- Writing skills
- Continuous improvement
- No degree
- Flexitime
Quick apply
2d
Patient Coordinator (Maternity Cover 1 year)
CREATE Fertility —Wilmslow
- From £27,976 a year
- Full-time
- Sales
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
9d
Client Services Executive
Marketing and Commercialisation Agency —Manchester
- £25,000 - £26,000 a year
- Full-time
- Salesforce
- In-person
- Leadership
- Annual leave
Quick apply
Service Manager - Supported Living
Independence Support Ltd —Crewe
- £40,000 a year
- Full-time
- Team management
- Mentoring
- In-person
Quick apply
5d
Depot Manager
Response Logistics / Direct Response UK Ltd —Ashton-Under-Lyne
- £38,000 - £43,000 a year
- Full-time
- Management
- Budgeting
- In-person
- Gym membership
Quick apply
Trainee Complaints and DSAR Manager
Gorvins Residential LLP —Stockport
- £25,000 - £35,000 a year
- Computer literacy
- In-person
- Flexible schedule
Quick apply
9d
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
9d
GROUP RESERVATIONS MANAGER
RAMONA & The Firehouse —Manchester
- £38,000 - £40,000 a year
- Full-time
- Business development
- Training & development
Quick apply
9d
Warehouse Manager
NG Transport Ltd —Manchester
- £45,000 a year
- Overtime
- Forklift
- Continuous improvement
- Team management
- Life insurance
Quick apply
7d
Team Manager - Relationship Management
Evolution Money —Manchester
- £48,364 a year
- Full-time
- Team management
- Mentoring
- Recruiting
- Annual leave
Quick apply

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International Move Manager

John Mason International
Liverpool

Quick apply

Job details

Permanent | Full-time
£25,420 - £35,000 a year
5 days ago

Benefits

Free parking
Profit sharing
Cycle to work scheme
Annual leave
Company pension
Work from home
Company events
Private medical insurance
Transport links
Bereavement leave
Life insurance
Sick pay
On-site parking

Qualifications

Import/export documentation
Sales management
Freight forwarding experience
Logistics
Complaint handling
Transportation management systems
Customer interaction
Transport scheduling
Communication skills
Supply chain customer service
Negotiation

Full job description

John Mason International is one of the UK’s leading international moving companies, helping thousands of people and families relocate around the world every year.

Established in 1884, we have more than 140 years of experience in international moving and work with a trusted global network of overseas partners. We are proud to be a King’s Award for Enterprise – International Trade recipient and operate to some of the highest quality standards in the international moving industry.

Following our move into our new purpose-built headquarters in Kirkby, Liverpool, we are looking for an experienced Move Manager to join our team.

As a Move Manager, you will take ownership of customers’ international moves from booking through to final delivery.

Moving overseas is a major life event. Our customers need someone who is organised, knowledgeable and proactive, but also someone who understands that behind every shipment is a family or individual trusting us with virtually everything they own.

You will act as the main point of contact throughout the move, coordinating customers, shipping lines, freight forwarders, surveyors, operational teams, overseas agents and other suppliers to ensure each relocation runs as smoothly as possible.

This is a role with genuine responsibility. We want somebody who takes ownership, solves problems and keeps customers informed rather than waiting for them to chase us.

Key Responsibilities

Manage international household goods moves from booking through to final delivery.
Act as the main point of contact for customers throughout their relocation.
Provide clear guidance regarding packing, shipping, customs documentation, transit times and destination requirements.
Coordinate packing dates, collections, shipping and overseas delivery arrangements.
Liaise closely with our operational teams, shipping lines, freight forwarders, hauliers and overseas partners.
Ensure customers are proactively updated throughout their move, particularly where schedules or circumstances change.
Prepare and obtain overseas agent and supplier quotations.
Maintain complete and accurate move records within our move management system.
Ensure all relevant correspondence, documentation, costs and operational information are recorded against each shipment.
Monitor individual move profitability and identify opportunities to maximise revenue and control costs without compromising service.
Review supplier invoices and ensure charges are correct.
Produce customer and/or agent invoices and supporting documentation where required.
Ensure insurance is offered and relevant documentation completed in accordance with company procedures.
Deal proactively with customer queries, problems and complaints.
Escalate potentially serious service, operational or financial issues promptly.
Maintain strong professional relationships with our network of overseas agents.
Ensure moves are managed in accordance with company procedures and relevant BAR, FIDI/FAIM and industry standards.
Work closely with colleagues across Sales, Operations, Shipping and Finance to deliver an excellent end-to-end customer experience.
Maintain confidentiality at all times.
Undertake other reasonable duties required as part of the role.

What We're Looking For

We would particularly like to hear from somebody with previous shipping experience.

You will ideally have:

A strong understanding of the international moving and/or freight forwarding process.
Excellent written and verbal communication skills.
A genuinely customer-focused approach.
The confidence to take ownership of problems and see them through to resolution.
Excellent organisation and attention to detail.
The ability to work independently while also being a strong team player.

Above all, we are looking for somebody who cares about getting things right.

What We Offer

Competitive salary, dependent on experience.
23 days' annual leave plus bank holidays.
Your birthday off.
Company profit share scheme.
Hybrid working and flexibility where appropriate.
Company pension.
Sick pay.
Free on-site parking at our Kirkby headquarters.
Modern, purpose-built working environment.
Training and opportunities for professional development.
A supportive team where good ideas and initiative are encouraged.
The chance to join an established international business at an exciting stage of its growth.

Location

John Mason International
Kirkby, Liverpool

The role will be primarily based from our Kirkby headquarters with hybrid working available once established within the role.

Ready to Apply?

If you already work within international removals and want a role where you can genuinely take ownership of your customers and their moves, we would love to hear from you.

Job type: Full-time, Permanent

Pay: £25,420.00-£35,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Profit sharing
Sick pay
Transport links
Work from home

Work Location: Hybrid remote in Liverpool L33

Quick apply

Refine Your Search

complaints manager jobs in timperley, gtm

International Move Manager

Operations Manager

Customer Contact Centre Advisor

Regional Operations Manager

Complaints & Appeals Manager

Office Manager

Assistant Club Manager - Pure Padel Stockport

Customer Feedback & Complaints Manager

Resident Liaison Officer

Head of Operations

Patient Coordinator (Maternity Cover 1 year)

Case Manager (Targeted Interception)

Client Services Executive

Service Manager - Supported Living

Depot Manager

Trainee Complaints and DSAR Manager

Aftersales Team Leader

GROUP RESERVATIONS MANAGER

Warehouse Manager

Team Manager - Relationship Management

I want to receive the latest job alerts for complaints manager in timperley, gtm

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