Client services manager Work, Jobs in Tipton, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Business Development Officer
Nexus Bio Link —Tipton
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Up to 50% travel
- Sales
- Work from home
Quick apply
5d
Helpdesk Administrator
UKDA Facilities Ltd —Dudley
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- IT
Quick apply
2d
Customer Success Manager
WorkWave —Brierley Hill
- £50,000 - £52,500 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Annual leave
- Employee assistance programme
Quick apply
11h
Business Development Manager
Prime Foods International Ltd —Bilston
- £35,000 - £70,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
12d
Partnership Manager
Converge Technology Solutions —Stafford
- £35,000 - £45,000 a year
- Full-time
- Sales
- Business development
- Communication skills
12d
Aftersales BDM
Renault Truck Commercials —Tipton
- £35,000 - £37,000 a year
- Full-time
- Sales
- Maintenance
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
9d
Business Development Manager
Wicke Uk Ltd —Tipton
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Salesforce
- Forklift
- Business development
- Free parking
- Sick pay
Quick apply
7h
National Account Manager
Northern People Consulting —Stourbridge
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
- Work from home
Quick apply
9h
Administrator
The Watches of Switzerland Group —Merry Hill
- Part-time
- Hospitality
- Administrative experience
- Organisational skills
- Employee assistance programme
Strategic Account Manager
PIB Group Services Ltd. —Birmingham
- Organisational skills
Quick apply
Client Services Executive
Karntek —Stafford
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
9d
New Business Manager - Fleet Management and Telematics
Northgate Vehicle Hire —Birmingham
- £40,000 a year
- Annual leave
- Employee discount
Quick apply
Partner Manager
Converge Technology Solutions —Stafford
- Full-time
- CRM software
- Sales
- Business development
4d
Student and Client Relationship Manager
First Intuition —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Remote
- Sales
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Quick apply
2h
Client Liaison Manager
Avery Healthcare —Birmingham
- £29,250 a year
- Sales
Quick apply
9d
Business Development Manager
Culligan UK limited —Wolverhampton
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Employee assistance programme
- Employee discount
Quick apply
14d
Project Administrator
Greenstorm —Birmingham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Construction
- Leadership
- Work from home
Quick apply
2d
Scheduling Manager
Wates —Birmingham
- Microsoft Outlook
- Data analysis skills
- Maintenance
14d
Aftersales BDM
Volvo Group —Tipton
- £35,000 - £37,000 a year
- Sales
- Microsoft Office
- Business development
1d

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client services manager jobs near tipton, wmd

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client services manager jobs in tipton, wmd

Customer Relationship Manager

Business Development Officer

Helpdesk Administrator

Customer Success Manager

Business Development Manager

Partnership Manager

Aftersales BDM

Business Development Manager

National Account Manager

Administrator

Strategic Account Manager

Client Services Executive

New Business Manager - Fleet Management and Telematics

Partner Manager

Student and Client Relationship Manager

Client Liaison Manager

Business Development Manager

Project Administrator

Scheduling Manager

Aftersales BDM

I want to receive the latest job alerts for client services manager in tipton, wmd

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