First line managers Work, Jobs in Tipton, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Resident Services Assistant - 12 month fixed-term contract
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
Van Driver
First Fence —West Bromwich
- £13.24 an hour
- Overtime
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Youth Restorative Justice Practitioner - Sandwell
Remedi - Restorative Services —Sandwell
- From £24,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
5d
Leadership & Culture Development Manager
Helping Hands —Alcester
- £45,000 - £55,000 a year
- Hybrid work
- Training & development
- Leadership
- Communication skills
Quick apply
University Access Officer (part time)
The Access Project —Wolverhampton
- £15,736 a year
- Call to connect
- Remote
- Salesforce
- University
- Experience working with children
- Annual leave
- Employee assistance programme
Quick apply
Duty Manager
Iceland —Bilston
- £11.60 - £12.71 an hour
- Part-time
- Customer service
- Team management
- Retail management
- Employee discount
- Referral programme
1d
Barista - Store# 12327, DUDLEY-MERRY HILL CN
Starbucks —Dudley
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Education Centre Manager
Explore Learning —Wolverhampton
- £31,250 - £33,750 a year
- Full-time
- Sales
- Maths
- Experience working with children
- Employee discount
- Referral programme
Receptionist - Dudley and Sandwell PDU
HM Prison & Probation Service —Dudley
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
2d
Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Barista - Store# 55575, DUDLEY- MERRY HILL DT
Starbucks —Brierley Hill
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Account Executive
Lemoncake Events —Lichfield
- £27,000 - £28,500 a year
- Full-time
- Salesforce
- Analysis skills
- Travel
- Free parking
- Employee discount
Quick apply
Education Centre Supervisor
Explore Learning —Birmingham
- From £27,000 a year
- Full-time
- Management
- Sales
- Maths
- Employee discount
- Referral programme
Hall Manager - Stourbridge Town Hall
Dudley Metropolitan Borough Council —Stourbridge
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
Territory Manager
Avidity —Wolverhampton
- Up to £29,000 a year
- Full-time
- Merchandising
- Time management
- Annual leave
- Sick pay
9d
Housing Officer - Worcestershire, Hereford, Dudley
Serco Plc —Oldbury
- £29,250 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Conflict management
- Annual leave
- Employee assistance programme
Night Shift - Warehouse Operative
Theos Food Company —Walsall
- £26,436.80 a year
- Overtime
- Computer literacy
- Maths
- Warehouse experience
- Free parking
Quick apply
9d
E-Commerce Manager
Sportandleisure.com —Cradley Heath
- £28,000 - £35,000 a year
- Full-time
- Social media management
- Merchandising
- Quality control
- Free parking
- Employee discount
Quick apply
3d
Performance & Culture Manager
Syensqo —Oldbury
- £125,000 - £171,000 a year
- Research
- Language training provided
Quick apply
6d

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Meeting coordination
Client engagement
Stakeholder liaison
Writing skills
Complaint handling
Project management
Customer relationship management
Organisational skills
Relationship management
Customer interaction
Account management
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

first line managers jobs in tipton, wmd

Customer Relationship Manager

Resident Services Assistant - 12 month fixed-term contract

Van Driver

Youth Restorative Justice Practitioner - Sandwell

Leadership & Culture Development Manager

University Access Officer (part time)

Duty Manager

Barista - Store# 12327, DUDLEY-MERRY HILL CN

Education Centre Manager

Receptionist - Dudley and Sandwell PDU

Housing Manager

Barista - Store# 55575, DUDLEY- MERRY HILL DT

Account Executive

Education Centre Supervisor

Hall Manager - Stourbridge Town Hall

Territory Manager

Housing Officer - Worcestershire, Hereford, Dudley

Night Shift - Warehouse Operative

E-Commerce Manager

Performance & Culture Manager

I want to receive the latest job alerts for first line managers in tipton, wmd

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