Website experience manager Work, Jobs in Tipton, Wmd (with Salaries)

IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- No degree
- Mentoring
- Organisational skills
- Annual leave
10d
Website Experience Manager
The Works —Coleshill
- Hybrid work
- Project management
- JavaScript
- HTML
- Employee assistance programme
- Employee discount
Junior Digital Copywriter
Halfords —Redditch
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee discount
2d
Website Manager
The Works —Coleshill
- Hybrid work
- Project management
- JavaScript
- HTML
- Employee assistance programme
- Employee discount
End User Technology Engineer
Dudley Metropolitan Borough Council —Dudley
- £31,537 - £34,434 a year
- Full-time
- Windows
- Microsoft Office
- Communication skills
Digital Product Designer (UI/UX & Web Designer)
Sri Lanka Street food Ltd —Coventry
- £45,000 - £55,000 a year
- Full-time
- Hospitality
- JavaScript
- No degree
- Free parking
Quick apply
3d
Digital Marketing Manager M/F/D
Hager Group —Telford
- Marketing
- Administrative experience
- Organisational skills
Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Customer service
- Windows
- University
- Annual leave
- Sick pay
Digital Campaign Manager
Halfords —Redditch
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Marketing
- Annual leave
- Employee discount
2d
Product Designer
Vertex —West Bromwich
- £26,000 - £30,000 a year
- Full-time
- In-person
- Employee discount
Quick apply
9d
Web Manager
Birmingham City University —Birmingham
- £44,131 - £51,182 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- University
4d
Project Support Officer (111657-0626)
University of Warwick —Coventry
- £31,236 - £34,610 a year
- University
8d
Account Exec/Project Manager
EBY Design Ltd —Tamworth
- £25,000 - £30,000 a year
- Full-time
- Project management
- Bachelor's degree
- In-person
- Free parking
Quick apply
11d
Brand Marketing Executive
SGK DISTRIBUTION LTD —Bilston
- Full-time
- Social media management
- In-person
- AI
Quick apply
1d
Data & Analytics Delivery Manager
Tarmac —Solihull
- Military
- SQL
- Bachelor's degree
- Employee discount
Web Delivery Consultant
BluelightCRM —Birmingham
- Up to £45,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Software Engineer (front-end leaning)
BBC —Birmingham
- £43,000 - £50,133 a year
- Full-time
- Management
- AWS
- JavaScript
8d
Collections Manager
Walsall Council —Walsall
- £42,839 - £46,142 a year
- Weekend availability
- English
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
Marketing Manager
MOOT —Stafford
- £50,000 - £60,000 a month
- Remote

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website experience manager jobs near tipton, wmd

IT Service Desk Team Leader

Walsall Housing Group -
Walsall

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Job details

Permanent | Full-time
£41,772 - £44,300 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

ITIL
TOGAF
IT support
Mentoring
Organisational skills
IT
Leadership
Communication skills
TOGAF Certification

Full job description

Job Introduction

IT Service Desk Team Leader

Salary: £41,772 - £44,300 per annum plus excellent benefits

Location: Walsall, West Midlands

Contract: Full Time, Permanent, 37 hours per week

Closing Date: 21st June 2026

Interview Date: 29th June 2026 (Teams) and from 6th July 2026 (In-Person)

At whg, we’re transforming the way we deliver digital services to support our colleagues and customers. We’re looking for an experienced and people-focused IT Service Desk Team Leader to lead our frontline IT support team and help shape an exceptional service experience across the organisation.

As our IT Service Desk Team Leader, you’ll be responsible for delivering high-quality technical support to colleagues across whg and multiple sites. Leading a team of IT Technicians, you’ll provide hands-on support, guidance and direction, ensuring an outstanding service is delivered in line with established ITIL-aligned processes.

If you’re passionate about service excellence, thrive in a fast-paced environment, and enjoy developing others while remaining hands-on with technology, we’d love to hear from you.

Main job responsibilities:

Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service.
Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes.
Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels.
Identifying recurring issues and driving improvements through effective problem management.
Supporting the successful transition of system changes, upgrades and enhancements into business-as-usual support.
Overseeing Starter, Mover and Leaver activities to ensure colleagues have the right access, equipment and support from day one.
Managing the full lifecycle of IT assets, including inventory control, security and environmentally responsible disposal.
Maintaining the Service Desk knowledge base and promoting self-service solutions where appropriate.
Producing meaningful service reports, analysing trends and identifying opportunities to improve performance.
Building strong relationships with colleagues, stakeholders and external suppliers to ensure services continue to meet business needs.
Deputising for the IT Service and Operations Manager and Service Delivery Manager when required.

We're looking for someone who has:

A degree in a technology related discipline or can demonstrate equivalent experience.
A recognised professional qualification or be able to demonstrate equivalent knowledge and experience such as: ITIL, TOGAF, Microsoft or other relevant vendor certifications.
Proven experience working within a busy Service Desk or IT support environment.
Experience leading, mentoring or developing others within a technical team.
A strong understanding of ITIL principles and service management best practice and a minimum of ITIL4 Foundation certification
Experience delivering against service level agreements and performance measures.
Knowledge of incident, problem, change and asset management processes.
An understanding of cyber security, data protection and compliance requirements.
Excellent communication skills and the ability to explain technical concepts in a way that others understand.
Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
A proactive mindset, using insight and data to drive service improvements.
Willingness to work from our Walsall based head office, this is an on-site based role.

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2026. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.

This vacancy is open to both internal and external applicants

Apply Now

Refine Your Search

website experience manager jobs in tipton, wmd

IT Service Desk Team Leader

Website Experience Manager

Junior Digital Copywriter

Website Manager

End User Technology Engineer

Digital Product Designer (UI/UX & Web Designer)

Digital Marketing Manager M/F/D

Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6

Digital Campaign Manager

Product Designer

Web Manager

Project Support Officer (111657-0626)

Account Exec/Project Manager

Brand Marketing Executive

Data & Analytics Delivery Manager

Web Delivery Consultant

Software Engineer (front-end leaning)

Collections Manager

Service Delivery Manager

Marketing Manager

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