Head of customer service Work, Jobs in Tiptree, Ess (with Salaries)

Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Head of Customer Growth
Fred. Olsen Travel —Ipswich
- Monday to Friday
- Sales
- Customer service
- Hotel
- Employee discount
3d
Vehicle Movement Administrator
Knowles Fleet —Colchester
- £28,129.46 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Health & wellbeing programme
Quick apply
10d
Fleet Administrator (Vehicle Applications & Ordering )
Knowles Fleet —Colchester
- £28,129.46 - £30,137.27 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
11d
Practice Manager
Dental Beauty Partners —Colchester
- £40,000 a year
- Management
- Customer service
- Patient care
- Annual leave
Quick apply
7d
Pay & Benefits Administrator - Hybrid Working
TrustFord —Colchester
- Hybrid work
- Microsoft Excel
- Hotel
- Annual leave
- Employee discount
Quick apply
Motor Fleet Claims Handler
Knowles Fleet —Colchester
- From £30,137.27 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Head of Market Compliance
Drax Group —Ipswich
- Full-time
Head of General Accounting (FTC until February 2028)
Penguin Books Limited —Colchester
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- Organisational skills
8d
Head Chef
David Lloyd Clubs —Colchester
- Employee discount
4d
Warehouse Operative Multiple Shifts
PFE Express Ltd —Witham
- From £27,000 a year
- Overtime
- Computer literacy
- Organisational skills
- Warehouse experience
- Free parking
Quick apply
Customer Assistant - Food - Walton On The Naze
Marks & Spencer —Walton-on-the-Naze
- £13.41 an hour
- Temporary
- Employee discount
4d
Group Secretary - Colchester
NATIONAL FARMERS UNION —Colchester
- Part-time
- Annual leave
Accommodation Manager
Braintree District Council —Braintree
- £48,945 - £53,082 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
- Free parking
- Employee discount
8d
Credit Control Manager
OCS Group —Ipswich
- Microsoft Excel
- Leadership
Quick apply
ELV Operative
EMR Group —Boreham
- Full-time
- IT
- Annual leave
Quick apply
Senior Financial Accountant (FTC until February 2028)
Penguin Books Limited —Colchester
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- Organisational skills
8d
Business Intelligence Analyst
OCS Group —Ipswich
- Monday to Friday
- Data analysis skills
- SQL
- Analysis skills
Quick apply
Head of Hard Services Procurement
OCS Group —Ipswich
- Monday to Friday
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
Quick apply
8d

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Customer Service Advisor - Remote

WNS Global Services -
Ipswich

Quick apply

Job details

Part-time

Full job description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 64,000+ employees.

Job Description

Potential Varied Hours Available:

Weekday evenings: 17:00 - 22:00 | 17:30 – 22:30

Weekday mornings: 07:00 – 09:00

Saturday: 08:00 - 22:00 - Between 6-12 Hour shifts available.

Sunday - 08:00 - 22:00 - Between 6-12 Hour shifts available.

Night shifts: 22:00 - 09:00 (Different shift patterns, Monday - Sunday).

Applicants must be able to commit either a Saturday or Sunday plus bank holidays

Times are flexible and will be discussed/ arranged in interview

Flexibility may be required to complete a training period for up to 35 hours per week.

Basic Purpose and Function:

To provide excellent customer service to our Clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

To negotiate all heads of claim within the Service Level Agreements on economic terms, adhering to excellent service standards and best practice

Key Tasks:

Answering the telephone and signing off calls in accordance with WNS’ agreed procedures
Handle inbound FNOL calls relating to motor insurance claims, delivering a calm, clear, and reassuring customer experience in a timely manner.
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.
Maintain compliance with industry regulations, internal policies, and data protection standards
Assess urgency and direct calls appropriately, including escalating complex or high-priority cases.
Ensure correct prioritisation of workload and time management schedules are adhered to
Communicate clearly and professionally, explaining the next steps and managing customer expectations
Balance empathy and efficiency, supporting customers who may be distressed following an accident or incident.
Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
Assess circumstances with a critical eye, remaining alert to potential indicators of fraudulent activity and raising concerns in line with internal procedures.
Complaint handling within agreed company procedures
Keeping the policyholder informed both verbally and in writing of the status of the claim
Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently
Capture accurate and detailed information about the incident, vehicle, drivers, and third parties involved.

Qualifications

High School or Lower.

Quick apply

Refine Your Search

head of customer service jobs in tiptree, ess

Customer Service Advisor - Remote

Head of Customer Growth

Vehicle Movement Administrator

Fleet Administrator (Vehicle Applications & Ordering )

Practice Manager

Pay & Benefits Administrator - Hybrid Working

Motor Fleet Claims Handler

General Manager

Head of Market Compliance

Head of General Accounting (FTC until February 2028)

Head Chef

Warehouse Operative Multiple Shifts

Customer Assistant - Food - Walton On The Naze

Group Secretary - Colchester

Accommodation Manager

Credit Control Manager

ELV Operative

Senior Financial Accountant (FTC until February 2028)

Business Intelligence Analyst

Head of Hard Services Procurement

I want to receive the latest job alerts for head of customer service in tiptree, ess

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