Monitor Work, Jobs in Titchfield Common, Ham (with Salaries)

Customer Service Assistant
Regency Living —Fareham
- £25,500 - £28,000 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
13d
Dog Walker / Pet Sitter
Laur's Paws —Fareham
- £13.50 an hour
- Part-time
- Heavy lifting
- Customer service
- Driving
- Free parking
Quick apply
6d
Warehouse Technician
Kinetico UK Ltd —Southampton
- £29,000 - £30,000 a year
- Full-time
- Assembly
- Continuous improvement
- Quality control
- Health & wellbeing programme
- Life insurance
Quick apply
Shared Lives Administrative Officer
Hampshire County Council —Fareham
- £27,780 - £30,564 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Leisure Club Assistant
Valor Hospitality —Fareham
- £12.71 an hour
- Weekend availability
- First Aid Certification
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
8d
Student Mentor-Outdoor Activities
Oarsome Chance —Portsmouth
- £27,300 - £28,119 a year
- Full-time
- Experience working with children
- First Aid Certification
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
7d
Sales & Executive Support
Parkway England —Fareham
- £32,000 - £37,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Flexitime
Quick apply
6d
Support Worker (Fareham)
Request Services Ltd —Fareham
- £12.71 - £14.72 an hour
- Part-time
- Medication administration
- English
- Driving
Quick apply
Information, Advice & Guidance (IAG) Duty Officer - 9 month maternity cover
The Avenues Group —Fareham
- Monday to Friday
- Hybrid work
- Communication skills
Quick apply
Deputy General Manager
Cams Hall Estate Golf and Country Club —Fareham
- £36,000 - £40,000 a year
- Weekend availability
- Customer service
- Team management
- Guest services
- Free parking
- Employee assistance programme
1d
Education Centre Supervisor
Explore Learning —Whiteley
- From £27,000 a year
- Full-time
- Management
- Sales
- Maths
- Employee discount
- Referral programme
Quick apply
11d
Receptionist/Care Navigator
Rowner Medical Centre —Gosport
- From £13,548.86 a year
- Overtime
- GP surgery experience
- Administrative experience
- Front desk
- Annual leave
Quick apply
2d
Unqualified Teacher
EduTalent Connect —Southampton
- £87 - £127 a day
- Full-time
- Experience working with children
- In-person
- Communication skills
- Free parking
Quick apply
7d
Client Care Lead
Right at Home Solent & Southampton —Fareham
- £25,000 - £29,000 a year
- Organisational skills
- Leadership
- Communication skills
Quick apply
School Administrator/Receptionist
Zero Corp —Southampton
- £16.73 - £18.00 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Databases
Quick apply
9d
Pastoral Support
New Forest Care —Southampton
- £22,700 - £26,300 a year
- Full-time
- School
- Sick pay
Quick apply
Customer Service Assistant – Global Mobile
NAAFI —Whiteley
- £26,181.48 a year
- Full-time
- Cleaning
- Employee discount
6d
SIA Door Supervisor
RSS —Southampton
- £13 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
13d
Volunteer First Aider - Mens Rugby
Locks Heath Pumas RFC —Titchfield Common
- Up to £0.01 a year
- Weekend availability
- First Aid Certification
- Organisational skills
- In-person
Quick apply
Apprenticeship Facilitator (Royal Navy Engineering)
Capita —Gosport
- Up to £28,000 a year
- Full-time
- Military
- Mentoring
- IT
2h

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Customer Service Assistant

Regency Living -
Fareham

Quick apply

Job details

Permanent | Full-time
£25,500 - £28,000 a year
13 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events
Life insurance
Sick pay
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Customer service
Computer literacy
Case record updates
English
Complaint handling
Data entry
Customer interaction
Phone etiquette
Communication skills

Full job description

Job Summary

Join our dynamic team as a Customer Care Assistant and become the friendly, proactive voice that supports our valued homeowners! In this energetic role, you will be the first point of contact, providing exceptional service and ensuring every homeowner feels heard, valued, and satisfied. Your enthusiasm and problem-solving skills will help foster positive relationships, resolve enquiries efficiently, and contribute to a welcoming environment.

Duties

To deliver a high standard of customer service by managing queries from homeowners (typically received in writing and via telephone) ensuring those queries are followed through to resolution.
To be proactive in ensuring homeowners are kept up to date with the progress of their query, complaint or question.
To resolve issues raised by homeowners promptly by identifying solutions or escalating complex cases appropriately.
To provide clear, accurate information to homeowners on policies, procedures, rules and regulations
To prepare clear, articulate, homeowner-friendly communications, notices, e-mails and letters.
To record all interactions with homeowners on the internal CRM system, maintaining accurate, GDPR-compliant records.
To support the Customer Care Manager with Resident Association meetings including the tracking and monitoring of action points, feeding back as appropriate.
To manage homeowner snagging issues by recording, prioritising and coordinating repairs with manufacturers and contractors keeping our homeowners updated throughout.
To conduct courtesy calls with new homeowners and assess customer satisfaction.
To liaise with manufacturers, contractors and suppliers to coordinate aftersales works in accordance with service level agreements.
To maintain accurate records in relation to statutory review notices for pitch fee requests and receipts, monitoring which homeowners have paid and which have not
To identify disputed reviews and escalate appropriately
To prepare and maintain documentation to support first-tier tribunal (Property Chamber) applications
To maintain accurate records of all homeowner correspondence in relation to pitch fees, disputes, payment status and tribunal actions.
To monitor key deadlines and ensure records are readily available for audit, legal proceedings and regulartory compliance.

Qualifications

Excellent communication skills with a friendly and professional demeanor
Ability to build positive, respectful relationships with homeowners and deliver a professional but empathetic service
Strong written and verbal communication skills with a confidential and professional telephone manner
Good computer literacy and familiarity with customer service software or CRM systems preferred
Previous experience in customer service
A positive attitude, enthusiasm for helping others, and a team-oriented mindset

This role is perfect for motivated individuals eager to develop their interpersonal skills while contributing to a positive customer experience. We value diversity and are committed to creating an inclusive environment where everyone can thrive. Join us today and be part of a vibrant team dedicated to excellence in customer care!

Pay: £25,500.00-£28,000.00 per year

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Application question(s):

Please note: this role is 100% office based (Monday to Friday) - please confirm your understanding before proceeding to submit your application.

Work Location: In person

Quick apply

Refine Your Search

monitor jobs in titchfield common, ham

Customer Service Assistant

Dog Walker / Pet Sitter

Warehouse Technician

Shared Lives Administrative Officer

Leisure Club Assistant

Student Mentor-Outdoor Activities

Sales & Executive Support

Support Worker (Fareham)

Information, Advice & Guidance (IAG) Duty Officer - 9 month maternity cover

Deputy General Manager

Education Centre Supervisor

Receptionist/Care Navigator

Unqualified Teacher

Client Care Lead

School Administrator/Receptionist

Pastoral Support

Customer Service Assistant – Global Mobile

SIA Door Supervisor

Volunteer First Aider - Mens Rugby

Apprenticeship Facilitator (Royal Navy Engineering)

I want to receive the latest job alerts for monitor in titchfield common, ham

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