Customer service representative Work, Jobs in Tividale (with Salaries)

Customer Service Advisor
SunbeltRentals —Birmingham
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
Customer Service Representative
Atkore —West Bromwich
- CRM software
- Project management
- Continuous improvement
- Free parking
- Annual leave
Quick apply
23h
Customer Service
Foodery —Birmingham
- £25,420.00 - £39,748.76 a year
- Part-time
- Hybrid work
- CRM software
- English
- Communication skills
Quick apply
Customer Service Advisor
Cromwell —Dudley
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Casual Customer Service Advisor
National Express —Birmingham
- £13.10 - £13.99 an hour
- Part-time
- English
- Communication skills
14h
Event Crew Member / Event Assistant (Driver Required)
Premier Events UK —Wolverhampton
- £12.21 - £14.00 an hour
- 12 hour shift
- Heavy lifting
- Customer service
- No experience needed
- Flexible schedule
Quick apply
7d
Customer Service Assistant
OurCoop —Stourbridge
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
23h
Customer Service Advisor
Repairtech —Stourbridge
- From £12.71 an hour
- Full-time
- Bilingual
- Computer literacy
- English
Quick apply
5d
Call Centre Agent
Senior Response —Birmingham
- £12.71 an hour
- Part-time
- Remote
- Microsoft Word
- Microsoft Outlook
- English
- Sick pay
Quick apply
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
One Stop - Customer Service Assistant
One Stop —Bilston
- £12.81 an hour
- Full-time
16h
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- English
- Travel
- Relocation assistance
- Annual leave
Customer Service Assistant Over 18
Tenpin —Walsall
- £10.85 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
ERA —Wolverhampton
- Full-time
- Computer skills
- Communication skills
- Employee assistance programme
6d
Full-time Customer Service Sports Advisor
Decathlon UK —Wednesbury
- Part-time
- Merchandising
- Communication skills
- Profit sharing
- Employee discount
Customer Service Advisor
Quanex —Wolverhampton
- Full-time
- Computer skills
- Communication skills
- Employee assistance programme
Quick apply
Warehouse & Customer Support Coordinator (Part time) - Seville Spain
Apollo Aerospace components —Dudley
- Part-time
- CRM software
- ERP systems
- English
Quick apply
Customer Service Representative
HB Trading —Lichfield
- From £11 an hour
- Part-time
- Hybrid work
- Customer service
- Computer literacy
- Typing
- Work from home
- Employee assistance programme
Quick apply
2d
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Service Assistant
Evans Halshaw —Stourbridge
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Customer Service Advisor

SunbeltRentals -
Birmingham

Quick apply

Job details

Permanent

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Upselling
Filing
Microsoft Office Suite
Continuous improvement
Customer relationship management
Relationship management
Computer skills
Customer support
Customer interaction
Sales and customer service experience

Full job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor for Climate Control you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

In the role of a Customer Service Advisor you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. Along with contributing to improving revenue and service standards by accurately establishing customers’ needs and identifying opportunities for additional hire requirements. Ensuring that all transactions and documentation are accurately completed and filed on a daily basis.

You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. Developing a strong understanding of our customers and their markets, provide fulfilment centres with guidance on new bookings, and maintain an up‑to‑date and accurate customer database.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in this role you will bring the following skill-set and behaviours:

Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
Able to demonstrate experience in dealing with inbound enquiries through multiple channels eg telephone, web, email
Experience of industry advantageous but not essential
Continuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels
Strong interpersonal skills, communicates clearly and concisely in both verbal and written formats and demonstrates effective listening skills
Commercial Acumen/Awareness - have an awareness of how role impacts on the wider business/P&L
Customer focus – ability to see issues from customers’ perspective, engages customer in the development of solutions
Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
An effective team member with a highly supportive, collaborative approach
A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role

About Us

Why Sunbelt?

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.

We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.

Quick apply

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Customer Service Advisor