Customer service manager Work, Jobs in Tollesbury, Ess (with Salaries)

Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
12d
Customer Enquiries Services Manager
Anglia Ruskin University —Chelmsford
- £38,784 - £44,746 a year
- Full-time
- CRM software
- AI
- Leadership
- Relocation assistance
4d
Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Client Services Manager
SOOM UK —Frating
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Recruiting
- In-person
- Free parking
Quick apply
Digital Sales Manager
Saxton 4x4 —Chelmsford
- From £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
Quick apply
Client Services Director
Focus Agency Group Limited —Colchester
- £55,000 - £60,000 a year
- Full-time
- Management
- Business development
- Travel
- Work from home
- Employee stock ownership plan
Quick apply
8d
Store Manager - Full Time
EE —Clacton-on-Sea
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Store discount
- Employee discount
Quick apply
2d
Deputy General Service Manager
Sodexo —Sudbury
- £32,000 - £35,000 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
- Free parking
- Employee assistance programme
Quick apply
4d
Assistant Store Manager
Mountain Warehouse —Colchester
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
9d
General Manager
Jobs In. Fitness —Billericay
- £45,000 - £50,000 a year
- Full-time
- Sales
- Business development
- Continuous improvement
Quick apply
CRM Manager
Onyx Gaming —Colchester
- From £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
Quick apply
Claims or Fraud Product Managers
AXA —Ipswich
- Agile
- Communication skills
Assistant Manager
East Anglia Inns Limited —Ipswich
- £32,000 - £38,000 a year
- Part-time
- Serving
- Hospitality
- Bar
Quick apply
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Operations & Facilities Manager
Camp Beaumont —Chelmsford
- £40,000 - £45,000 a year
- Weekend availability
- Team management
- Guest services
- Leadership
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Claims or Fraud Product Managers
AXA UK —Ipswich
- Communication skills
- Annual leave
Aftersales / Service Manager
Underwoods Motoring —Clacton-on-Sea
- No weekends
- Customer service
- Communication skills
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
Shift Manager
Amazing Activities —Clacton-on-Sea
- £12.71 - £14.71 an hour
- Full-time
- Customer service
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply

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Regional Head of Housing Services

Anchor -
Chelmsford

Apply Now

Job details

Fixed term contract
£84,406 a year
12 days ago

Benefits

Free flu jabs
Company pension

Qualifications

Stakeholder liaison
Tenant engagement
Change management
Continuous improvement cycles oversight
Partnership building
Anti-social behaviour case management in housing
Change leadership
Leadership
Operations leadership experience

Full job description

Regional Head of Housing Services
Location: Remote with travel across London, the Southeast & East Anglia
Contract: 37.5 hours | 12 month Fixed Term Contract
Salary: £84,406 per annum including car allowance

We’re looking for an exceptional leader to help shape the future of housing services in our London and Southeast region, leading a large scale operation that put residents at the heart of everything we do.

This is an exciting opportunity for an ambitious housing leader to broaden their influence, build on their operational expertise and shape the future of our services through a period of change. Reporting to the Regional Director of Housing Services, you’ll provide strategic and operational leadership across our diverse later living portfolio of approximately 12,000 homes.

What you’ll be doing:

Lead a regional housing service of approximately 250 colleagues through an established management team, creating a culture of high performance, collaboration, and continuous improvement.
Provide leadership across a large and complex housing portfolio, ensuring excellent delivery across all services.
Ensure services meet regulatory requirements, legislation, safeguarding responsibilities, and internal standards while maintaining a strong focus on resident experience.
Use performance data, customer insight and resident feedback to identify opportunities, improve services, and deliver better outcomes.
Lead transformational change, embedding new ways of working and supporting teams through service improvement and organisational change.
Own regional business plans, operational performance, and financial delivery, with budget and income responsibility.
Build trusted relationships with residents, regulators, local authorities, and strategic partners, representing the organisation externally and contributing to sector best practice.
Alongside your regional responsibilities, you’ll take part in the development of national strategic housing function across the organisation, providing expertise and leadership in areas such as allocations and lettings, income management, anti-social behaviour, resident support, resident engagement, and safeguarding.

What you’ll bring:

A passion for delivering exceptional resident experiences and customer focused services.
Proven experience leading services across a substantial housing portfolio, with a strong understanding of both rented housing and homeownership services.
A track record of leading large operational teams in a regulated environment.
Experience delivering strategic change and service transformation.
Strong commercial and financial awareness.
Experience of using customer insight, data, and resident feedback to improve services and outcomes.
The ability to influence senior stakeholders and build trusted partnerships.
A passion for developing people, improving services, and delivering exceptional customer experiences.

Why join us?

As we continue to transform our services, invest in new homes and innovate for the future, you’ll have the opportunity to shape how we deliver housing services for thousands of residents.

This role offers the opportunity to make a significant impact while gaining regional visibility and influencing organisation-wide priorities. Whether you are looking to broaden your strategic leadership experience or build on an established track record of delivery, you’ll be able to shape services that make a meaningful difference.

Benefits:

25 days holiday plus 8 bank holidays (buy and sell available)
24/7 digital GP, mental health support and virtual physio via Help@hand
Free eye tests and flu jabs
Pension contributions up to 10% plus free life assurance at 3x your annual salary
Access to a 24/7 confidential advice line
Savings on tech, travel and essentials, plus optional Health Cash & Dental Plans
Leadership and ongoing career development

Apply Now

Refine Your Search

customer service manager jobs in tollesbury, ess

Regional Head of Housing Services

Customer Enquiries Services Manager

Contact Centre Shift Manager (Part time)

Client Services Manager

Digital Sales Manager

Client Services Director

Store Manager - Full Time

Deputy General Service Manager

Assistant Store Manager

General Manager

CRM Manager

Claims or Fraud Product Managers

Assistant Manager

Contact Centre Shift Manager (Full time)

Operations & Facilities Manager

General Manager

Claims or Fraud Product Managers

Aftersales / Service Manager

Customer Service & Acquisitions Lead

Shift Manager

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