Claims lead Work, Jobs in Tonbridge, Ken (with Salaries)

Credit Hire Team Leader
The AA —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
9d
Finance Operations Manager
AXA —Royal Tunbridge Wells
- Up to £85,000 a year
- Financial services
- Communication skills
- Banking
2d
Compliance Manager
Adams and Remers —Lewes
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
Finance Operations Manager
AXA UK —Royal Tunbridge Wells
- Up to £85,000 a year
- Financial services
- Communication skills
- Banking
- Annual leave
2d
Customer Service Advisor
Halfords —Royal Tunbridge Wells
- £15,862.08 - £19,167.27 a year
- Part-time
- Customer service
- Annual leave
- Employee discount
1d
Commercial Sales Executive
NFU Mutual Agency —Royal Tunbridge Wells
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Motorhome & Camper Handover specialist
Campersales Ltd —Burgess Hill
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick apply
5d
Senior Project Manager
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
- Free parking
- Annual leave
Quick apply
Product Compliance Manager
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Free parking
- Annual leave
Quick apply
Care Home Manager
Leonard Cheshire —Staplehurst
- £55,000 a year
- Weekend availability
- Supervising experience
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Telematics Intervention Manager
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- SQL
- Communication skills
- Python
- Annual leave
3d
Commercial Officer
General Dynamics Mission Systems - United Kingdom —Hastings
- £34,000 - £42,500 a year
- Full-time
- Hybrid work
- AI
Quick apply
Hard FM Contract Manager
Rydon —Sidcup
- £55,000 - £60,000 a year
- Full-time
- Remote
- Maintenance
- Contracts
- Leadership
- Employee assistance programme
- Employee discount
Technical Training Lead - South
Knauf UK & Ireland —Sittingbourne
- £40,000 a year
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Purchasing and Logistics Coordinator
Baumit Ltd —Aylesford
- £25,000 - £26,500 a year
- Temporary
- Microsoft Excel
- Microsoft Office
- In-person
- Free parking
- Employee discount
Quick apply
5d
Senior NPD & Innovation Manager
zendbox —Paddock Wood
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
2d
Data Enrichment Manager
Somerset Bridge Group —East Grinstead
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
Credit Control Manager
Veetee Rice Ltd —Rochester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Quality and Compliance Manager
BJF Group —Maidstone
- Full-time
- Management
- Continuous improvement
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
Housing Officer
Caridon Property —Crawley
- From £28,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Free parking
- Bereavement leave
Quick apply
3d

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claims lead jobs near tonbridge, ken

Credit Hire Team Leader

The AA -
Royal Tunbridge Wells

Apply Now

Job details

Full-time
9 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Organisational skills
Leadership
Communication skills

Full job description

Company Description/ Business Unit

Job Title: Credit Hire Team Leader
Location: Tunbridge Wells – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

#LI-EJ1 #LI-Hybrid

This is the job

As Credit Hire Team Leader, you’ll lead a team of Claims Handlers, ensuring every claim is managed efficiently, fairly and to the highest standard. You’ll drive performance, provide coaching and support, and create a positive team culture focused on delivering excellent outcomes for our customers and the business.

Working at the heart of our Credit Hire operation, you’ll oversee complex claims, manage indemnity spend and litigation risk, and ensure robust controls are in place. You’ll use your expertise to balance customer needs with commercial outcomes, helping to shape strategy and continuously improve performance.

This is a fantastic opportunity for an experienced people leader with strong Credit Hire knowledge to make a real impact. You’ll work closely with key stakeholders, influence decision-making, and play a vital role in delivering successful claims outcomes while maintaining operational excellence.

What will I be doing?

Leading and inspiring a team of Credit Hire Claims Handlers, creating a high-performance culture focused on delivering excellent customer service, strong technical outcomes and continuous improvement.
Managing customer enquiries and complaints, ensuring issues are handled promptly, professionally and fairly, while maintaining a positive customer experience throughout the claims journey.
Reviewing claim payments and authorisations within delegated authority levels, ensuring decisions are accurate, commercially sound and aligned with business policies and procedures.
Monitoring claim quality through regular audits, file reviews and performance checks, identifying technical strengths, potential risks and opportunities to improve claim outcomes and operational efficiency.
Coaching and developing colleagues through regular feedback, training and mentoring, helping team members build their technical expertise, confidence and capability.
Producing and analysing performance reports, providing insight into team performance, indemnity spend, supplier results and operational trends to support informed decision-making.
Building strong and collaborative relationships with credit hire defence suppliers, intervention providers, legal partners and key stakeholders to drive performance, service excellence and adherence to agreed service levels.
Ensuring compliance with Data Protection, information security, regulatory requirements and company policies, maintaining the highest standards of governance and customer trust.
Collaborating with colleagues across claims and wider business functions to share best practice, improve processes and deliver consistent, customer-focused outcomes from end to end.
Supporting recruitment, performance management and audit activity, while setting clear objectives, KPIs and development plans that enable individuals and the wider team to succeed.

What do I need?

Proven experience in Credit Hire claims handling, with a strong understanding of indemnity, litigation, intervention and claims strategy.
Previous leadership experience with the ability to motivate, develop and support individuals and teams to achieve their full potential.
Strong technical knowledge of motor claims and Credit Hire principles, with the confidence to make sound commercial decisions.
Excellent communication skills, enabling you to build effective relationships with colleagues, suppliers, legal partners and key stakeholders.
A customer-focused approach with a commitment to delivering fair outcomes and exceptional service standards.
The ability to analyse performance data, identify trends and implement actions that drive operational improvements and better business outcomes.
Experience of coaching and developing others, providing constructive feedback and creating opportunities for continuous learning.
Strong organisational skills with the ability to manage competing priorities, maintain attention to detail and perform effectively in a fast-paced environment.
A good understanding of regulatory, compliance and data protection requirements, ensuring claims are handled to the highest standards.
A proactive and collaborative mindset, with a passion for continuous improvement and delivering results through teamwork and strong leadership.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

25 days annual leave plus bank holidays + holiday buying scheme
Worksave pension scheme with up to 7% employer contribution
Free AA breakdown membership from Day 1 plus 50% discount for family and friends
Discounts on AA products including car and home insurance
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
Company funded life assurance
Diverse learning and development opportunities to support you to progress in your career
Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Apply Now

Refine Your Search

claims lead jobs in tonbridge, ken

Credit Hire Team Leader

Finance Operations Manager

Compliance Manager

Finance Operations Manager

Customer Service Advisor

Commercial Sales Executive

Motorhome & Camper Handover specialist

Senior Project Manager

Product Compliance Manager

Care Home Manager

Telematics Intervention Manager

Commercial Officer

Hard FM Contract Manager

Technical Training Lead - South

Purchasing and Logistics Coordinator

Senior NPD & Innovation Manager

Data Enrichment Manager

Credit Control Manager

Quality and Compliance Manager

Housing Officer

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