Customer service coordinator Work, Jobs in Tonbridge, Ken (with Salaries)

Customer & Content Coordinator
John Jaques and Son Ltd —Edenbridge
- £28,000 a year
- Full-time
- CRM software
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
19h
Customer Support & Planning Coordinator
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Work from home
- Employee assistance programme
Customer Service Coordinator
AXA —Redhill
- £24,479 - £25,000 a year
- Remote
- Customer service
- Organisational skills
- Communication skills
- Employee discount
8d
Customer Service Coordinators
AXA —Redhill
- £24,479 - £25,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- English
- Microsoft Office
- Employee discount
Customer Service Coordinator
Millbrook Healthcare Group Ltd —Hailsham
- £26,509.50 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
- Flexible schedule
Quick apply
Client Services Coordinator
M S Webb & Company Limited —Chatham
- £28,000 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
Quick apply
2d
Project Delivery Coordinator
Eclipse Dental Engineering —Rochester
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
9d
Specialty Coffee Roastery - Technical Customer Service Coordinator
Volcano Coffee Works & Assembly Coffee —London
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Salesforce
- English
- Health & wellbeing programme
- Annual leave
Quick apply
Supply Chain Coordinator
zendbox —Paddock Wood
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Therapies Department Administrator and Appointments Coordinator
Queen Victoria Hospital NHS Foundation Trust —East Grinstead
- £25,760 - £27,476 a year
- Full-time
3d
Chemical Operations & Customer Coordinator
Performance Chemicals Ltd —Belvedere
- £30,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
Quick apply
14d
Customer Service Co-ordinator
DHL —West Thurrock
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Service Remedials Coordinator
Halton Foodservice —Rochester
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
3d
Hire & Sales Coordinator
GAP Group —Lewes
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Dental Receptionist/ Patient Coordinator
Heronsgate Dental Group —London
- Up to £30,000 a year
- Full-time
- Hotel
- In-person
- Restaurant experience
- Employee discount
Quick apply
Dental Receptionist / Treatment Coordinator (TCO)
Moltons Dental & Aesthetics —Bexley
- £24,420.00 - £37,242.26 a year
- Part-time
- Organisational skills
- In-person
- Communication skills
Quick apply
5d
EHCP Coordinator Assistant (office based)
Cognus Limited —Wallington
- From £19,792.71 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
2d
Senior Supply Chain Coordinator
UCC Coffee UK & Ireland Ltd —Dartford
- £31,000 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- Administrative experience
Quick apply

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Customer & Content Coordinator

John Jaques and Son Ltd
Edenbridge

Quick apply

Job details

Permanent | Full-time
£28,000 a year
19 hours ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

CRM software
Customer service
Supervising experience
Mentoring
Organisational skills
IT
Leadership
Communication skills

Full job description

WHO WE ARE

Jaques of London is the oldest toys and games brand in the world. We describe ourselves as a 230-year-old start-up: proud of our heritage, but always looking for better ways to bring play to families today.

Founded in 1795, Jaques has been at the heart of play for generations, from inventing croquet and table tennis to crafting the wooden toys and family games we sell today.

Our mission is simple: to spread the power of play. We are at an exciting stage of growth and are looking for an ambitious, people-focused individual to help us deliver an exceptional customer experience as we scale.

Job Summary
This role co-ordinates the day-to-day customer service function at Jaques of London while helping us turn customer feedback into clear, useful insight for our product, marketplace and marketing teams.

You will manage and support a small team of virtual part-time team members who handle day-to-day ticket resolutions, stepping in personally to own complex or escalated cases that require greater judgement and experience.

Beyond managing customer enquiries, you will play an important role in how we understand our customers, producing structured feedback reports for our product team and overseeing our company review presence across all relevant channels. You will also support our Marketplace and Marketing teams by using customer feedback to help improve listing content, product guidance and paid media creative briefs. Your insight will directly inform product decisions, customer experience improvements and marketing activity.

Responsibilities

Team leadership

· Managing and supporting two team members, overseeing workload, quality and day-to-day performance.

· Setting clear expectations for ticket response times, resolution standards and customer tone of voice.

· Reviewing and improving team processes to maintain a consistently high standard of service.

· Supporting team members with guidance, feedback and practical coaching where needed.

Customer service & escalations

· Owning escalated, complex or sensitive customer enquiries that require senior judgement.

· Handling complaints and disputes through to resolution, maintaining a calm and brand-appropriate tone at all times.

· Processing and monitoring customer orders, tracking shipments, and proactively communicating updates.

· Liaising with warehouse, logistics and wider internal teams to resolve fulfilment issues.

Reporting & customer insight

· Producing regular product feedback reports for the product team, capturing faults, defect patterns and common customer complaints.

· Monitoring and managing company reviews across relevant platforms, responding where appropriate.

· Maintaining accurate customer records and interaction history within the CRM system.

· Identifying patterns and themes in customer feedback and sharing insights with the Marketing and Product teams.

· Helping the business understand what customer feedback tells us about our products, listings, delivery experience and brand promise.

Content support

· Assisting with product listing updates by highlighting common customer questions, product misunderstandings and recurring review themes.

· Supporting listing content creation, including clearer feature wording, FAQ content, product guidance and customer education points.

· Sharing real customer language, objections and use cases to help improve product pages.

· Supporting the Marketing and Marketplace teams with customer-led ideas, product listings and paid media creative.

· Assisting with simple ad content briefs by identifying key benefits, customer pain points, and product reassurance points from reviews and customer enquiries.

CRM & operations

· Managing the CRM system effectively, ensuring data integrity across customer records, order information and communication history.

· Extracting data from the CRM to generate reports and support business decision-making.

· Identifying opportunities to improve operational efficiency within the customer service function.

· Helping to create clear processes that allow the team to work consistently and confidently.

WHAT WE ARE LOOKING FOR

We would love to hear from you if you have:

· A minimum of two years’ customer service experience, ideally with experience supervising, mentoring or coordinating others.

· The confidence and judgement to handle escalated or sensitive customer situations independently.

· Experience managing or coordinating the work of others, including remote or part-time team members.

· Strong written and verbal communication skills, with the ability to adapt tone for different situations.

· A curious and willing to learn approach to reporting, with confidence in turning customer feedback into a concise, actionable summary.

· Working knowledge of CRM systems.

· Excellent organisational skills and the ability to manage multiple priorities simultaneously.

· A genuine interest in the customer experience and what it tells us about our products and brand.

Pay: £28,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Experience:

Customer service: 2 years (preferred)

Work Location: In person

Quick apply

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