Director of e commerce Work, Jobs in Tonbridge, Ken (with Salaries)

Customer Success Manager - Fulfilment & Logistics
The Growth Foundation —Tonbridge
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- IT
Quick apply
13d
Videographer
smol —Tonbridge
- Hybrid work
- Travel
- Employee assistance programme
1d
Head of Retail
ellenor —Gravesend
- £42,906 - £48,292 a year
- Full-time
- Organisational skills
- Warehouse experience
- Hospice
- Annual leave
Sales Advisor
Canoports UK Trading as Lurano Outdoor Living —Rochester
- £25,000 - £28,000 a year
- Full-time
- Bilingual
- CRM software
- Customer service
- Free parking
- Store discount
Quick apply
2d

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Customer Success Manager - Fulfilment & Logistics

The Growth Foundation
Tonbridge

Quick apply

Job details

Permanent | Full-time
£40,000 - £50,000 a year
13 days ago

Qualifications

Full job description

The role

We're working with a fast-growing fulfilment and supply chain business, to find a commercially-driven Customer Success Manager to join their customer-facing team.

You'll own a portfolio of scaling e-commerce and consumer accounts, build genuine relationships with B2B customers, and be directly accountable for account growth, retention, and expansion - with a bonus scheme tied to what you actually deliver.

What you'll be doing

Drive revenue growth within your portfolio through upsell, cross-sell, and expansion conversations
Own strategic relationships with a portfolio of scaling brands, acting as the primary point of contact for account development and long-term growth planning
Lead customer onboarding from sales handover through to go-live and hypercare, coordinating across Operations, Tech, and Sales to hit milestones on time
Help customers adopt AI and technology capabilities, translating their operational challenges into solutions that improve performance and scalability
Monitor account health, manage retention risks proactively, and contribute to revenue forecasting and pipeline visibility

What we're looking for

3 to 6 years in a commercially accountable customer-facing role - CSM, account management, or strategic partnerships
Comfortable owning upsell, cross-sell, renewal, and NRR targets with a track record to back it up
Strong relationship builder with experience engaging founders, directors, and senior decision-makers
Data-driven and organised, able to manage multiple accounts and onboarding projects concurrently
Logistics or supply chain exposure is advantageous but not essential — the right commercial instincts matter more

The package

Up to £50,000 base salary DOE
Performance-related bonus linked to KPI and commercial targets
Hybrid working
Full-time, permanent

Due to the volume of applications we receive, we are not always able to respond to every applicant. If you have not heard from us within 14 days of applying, please assume your application has not been successful on this occasion.

Our client is an equal opportunities employer. They welcome applications from all suitably qualified individuals regardless of age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Quick apply

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director of e commerce jobs in tonbridge, ken

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