Customer service team lead Work, Jobs in Tongwynlais, Crf (with Salaries)

Site Lead
Mrs Buckét Commercial Cleaning Services Ltd. —Caerphilly
- £33,000 - £38,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Continuous improvement
Quick apply
2d
Team Leader
Card Factory —Cardiff
- Up to £14.31 an hour
- Customer service
- Leadership
3d
Arrears Team Leader
Tandem Bank —Cardiff
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Internal Dealer Partner Development Team Leader
Orangebox —Nantgarw
- Full-time
- CRM software
- Sales
- Business development
- Employee discount
Quick apply
Team Leader
Mountain Warehouse —Llanishen
- £13.77 an hour
- Full-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Senior Marketing Lead
Vertu Motors —Newport
- Full-time
- Analytics
- Employee discount
Quick apply
12d
Bobbi Brown - Boots Cardiff - Counter Lead - 22.5hrs / 3 days
Estee Lauder —Cardiff
- Weekend availability
- Customer service
- Microsoft Office
- Supervising experience
Inpatient Physiotherapy Lead
Nuffield Health —Pentyrch
- Up to £49,000 a year
- Part-time
- Management
- Hospital
- Customer service
- Employee discount
- Gym membership
Opticians Team Leader
Boots —Port Talbot
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
5d

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Site Lead

Mrs Buckét Commercial Cleaning Services Ltd.
Caerphilly

Quick apply

Job details

Permanent
£33,000 - £38,000 a year
2 days ago

Qualifications

Client engagement
Customer service
Computer literacy
Stakeholder liaison
Facilities management
Employee relations
Microsoft Office Suite
Performance management
Onboarding coordination
Health and safety inspection
Health and safety audits
Compliance management
Quality assurance
Continuous improvement
Staff training
Relationship management
Training & development
Stock replenishment
Internal quality assurance
Corporate regulatory compliance oversight
Rota coordination

Full job description

Times and days

Monday - Friday (occasional Saturday or Sunday)

07:00 - 15:30 or 08:00 - 16:30

40hrs per week

CF83

Purpose:

To provide effective leadership and management of manufacturing environment and facilities, ensuring safe, compliant and high-quality spaces that support wellbeing and operational excellence.

The role plays a key part in overseeing site operations, facilities management and support services, while working closely with stakeholders to ensure environments are maintained to the highest standards. The role contributes to the overall performance and reputation of the organisation by driving compliance, efficiency and continuous improvement, enabling staff to thrive in a well-managed and supportive setting.

Key Responsibilities:

Consistently role model company values and behaviours, promoting a positive culture with both the team and client.

Ensure full compliance with company policies, procedures and all relevant legislative requirements, applying them fairly and consistently across the area.

Effectively manage team attendance, proactively monitor absence levels, and ensure efficient workforce scheduling.

Act as the first point of contact for employee relations matters, managing issues professionally and escalating where appropriate.

Ensure all team members receive appropriate training aligned to their roles, maintaining high standards of competence and performance.

Deliver effective onboarding processes, setting colleagues up for success from day one.

Support team members in understanding their roles clearly, identifying and addressing any skills or training gaps that may impact service delivery.

Carry out regular site audits to monitor quality standards and drive continuous improvement.

Support and contribute to health and safety audits, ensuring compliance and promoting a safe working environment.

Monitor stock levels of consumables (e.g. soap, toilet rolls, paper towels) and ensure timely replenishment.

Build strong client relationships, consistently seeking to enhance the customer experience and exceed expectations.

Identify and maximise opportunities to improve sales and profitability.

Drive performance against key performance indicators (KPIs), ensuring targets are met or exceeded.

Monitor site expenditure and manage budgets effectively, ensuring efficient use of resources.

Person Specification

Ability to build positive relationships at all levels
Proactive problem solver and self-starter
Motivated and enthusiastic to deliver excellent customer service
Ability to work under pressure and deliver to deadlines
Able to reflect on own performance to learn and adapt
Able to use ICT including MS Office
Thorough with excellent attention to detail
Punctual, reliable and confident
Experience within a manufacturing setting would be advantageous but not necessary

Company Vision

Is to strive to build life-long relationships with clients who value our premium quality service. We will be an employer of choice with a passion for cleaning, nurturing a culture that values dedication and innovation.

Our Core Purpose

Our core purpose is to change the perception of the cleaning industry

Our Core Values

Our company has five key values; we focus on People, we are Passionate, we are Reliable, we set High-Standards, we are Industry-leading Experts

Company Overview

Expert Cleaning Services Across Wales & The South West - Mrs Buckét - Mrs Buckét Cleaning Services At Mrs Buckét, we deliver top-tier commercial cleaning services and facilities across Wales and the South West of England. As a multi-award-winning cleaning company, we take pride in offering professional, reliable, and sustainable cleaning solutions for both public and private sector organisations. With a focus on quality, innovation, and environmental responsibility, we create spaces that support your team’s success and wellbeing.

Quick apply

Refine Your Search

customer service team lead jobs in tongwynlais, crf

Site Lead

Team Leader

Arrears Team Leader

Internal Dealer Partner Development Team Leader

Team Leader

Senior Marketing Lead

Bobbi Brown - Boots Cardiff - Counter Lead - 22.5hrs / 3 days

Inpatient Physiotherapy Lead

Opticians Team Leader

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