Operations director, exhibitions and technical production Work, Jobs in Tooting, Gtl (with Salaries)

Director, Commercial Operations
Optimizely —London
- Sales
- Salesforce
- Master's degree
Head of Estates Operations
British Transport Police —London
- £72,436.28 a year
- Full-time
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- Annual leave
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10d
Operations Director, Exhibitions and Technical Production
Jack Morton Worldwide —Leatherhead
- Bar
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Technical Production Director
Sleek Events —London
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Director of Strategic Operations
Story Stitchers Digital Ltd —London
- £94,654 - £160,000 a year
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1d
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
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Hozah —Croydon
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Head of Operations (COO Track)
Bezos.ai —London
- £80,000 - £130,000 a year
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Head of Operations - Event Traffic & Crowd Management
The Last Mile —London
- £60,000 a year
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Platform Operations Director
ClearCourse —London
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Head of Maintenance Operations (M&E)
AJ Group Services —Kensington and Chelsea
- £67,000 - £75,000 a year
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8d
Head of Operations
Sessions —London
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Senior Director, People Operations
Legora —London
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Regional Director
Glendale Countryside Ltd —London
- £60,000 - £70,000 a year
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Head of Operations
University College London —London
- £68,284 - £76,244 a year
- Full-time
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3d
Operations Director
JJ International UK Limited —London
- From £57,238.88 a year
- Full-time
- Hybrid work
- Management
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Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Management
- Sales
- Bachelor's degree
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3d
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
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- Free parking
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5d
Director of Engineering Operations
Pars Dogalgaz Engineering Ltd —London
- £130,000 a year
- Full-time
- Engineering
- Master's degree
- Project management
- Relocation assistance
- Flexitime
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5d
Head of Operations
So Energy —London
- Hybrid work
- Data analysis skills
- Driving
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Director, Commercial Operations

Optimizely -
London

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Job details

Qualifications

Economics
Sales
Salesforce
NetSuite
Master's degree
Bachelor's degree
IT
Business
Leadership

Full job description

We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.

From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.

10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.

But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.

If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.

Find us on Instagram: @optimizely

Introduction

The Director, Commercial Operations is a senior leadership role responsible for shaping and executing the operational backbone of Optimizely’s commercial engine. This individual will own and evolve the end-to-end commercial operations function — spanning pricing governance, SKU lifecycle management, CPQ platform integrity, Deals and Renewals Desk leadership, and partner channel operations. Reporting into the VP of Revenue Operations, the Director will serve as a critical integrator across Sales, Finance, Customer Success, Product, and IT, ensuring that commercial systems, processes, and people are aligned to deliver predictable, scalable revenue outcomes.

Job Responsibilities

Commercial Releases

Own and govern the Commercial Release Framework, setting release classification standards (where Pricing & Packaging impact) and ensuring appropriate runway timelines are defined, communicated, and adhered to across all commercial launches.
Serve as the primary integration point between Product, Finance, and Go-to-Market teams, translating commercial release plans into operational readiness requirements for CPQ, SKU governance, billing, and Deals Desk execution.
Guide and hold accountable downstream operational teams — including the Commercial Desk, Renewals Desk, and Reseller operations — on release-specific impacts, ensuring teams are enabled, systems are updated, and exceptions are managed ahead of go-live.
Drive cross-functional release governance, chairing or co-chairing commercial readiness reviews, maintaining the release planning framework, and escalating risks where runway, system integrity, or stakeholder alignment is at risk prior to launch.

Pricing Operations & Governance

Define and own the commercial pricing operations framework, ensuring pricing accuracy, consistency, and compliance across all systems and channels.
Partner with Finance and Sales leadership to develop, evolve, and govern pricing structures in support of go-to-market strategy.
Establish and maintain a pricing governance model, including exception management, escalation pathways, and audit cadences.
Drive continuous improvement in pricing data quality, monitoring for anomalies and systemic compliance risks.

CPQ (Configure, Price, Quote) Ownership

Hold strategic and operational ownership of the CPQ platform, including architecture, configuration, quality assurance, and roadmap alignment.
Serve as the senior escalation point and commercial authority for CPQ-related issues raised by field sales, Deals Desk, and partner teams.
Govern UAT and change management processes for all CPQ enhancements, integrations, and releases.
Work cross-functionally with IT and system owners to drive CPQ continuous improvement, ensuring the platform scales with business growth.

SKU Governance & Catalogue Management

Lead and own the product SKU catalogue strategy, ensuring data integrity and synchronisation across CPQ, CRM, NetSuite, and downstream billing systems.
Govern the full SKU lifecycle — from creation and launch through active management, deprecation, and deactivation — with clear policies, documentation, and cross-functional communication.
Drive SKU rationalisation initiatives, reducing catalogue complexity while maintaining commercial flexibility and system stability.
Partner with Product, Finance, and IT to resolve systemic catalogue issues, including renewal logic, auto-provisioner alignment, and sync failures between platforms.

End-of-Life (EOL) Product Management

Lead the strategic and operational coordination of end-of-life product programmes for SKU Governance.
Define and enforce EOL governance standards for Pricing Operations, Desk and IT teams.

Commercial Desk Leadership (Deals & Renewals)

Provide consolidated leadership and direction for the Commercial Desk and Renewals Desk functions, owning team performance, operational standards, and strategic alignment.
Set and monitor SLAs, capacity frameworks, and quality benchmarks for Desk operations, ensuring consistent commercial delivery.
Develop scalable enablement programmes — including onboarding, training, and process documentation — to uplift Desk capability and reduce operational dependency.
Serve as a senior commercial advisor on complex, high-value, or escalated deal and renewal scenarios, working closely with Sales leadership and Finance.

Knowledge and Experience

8+ years of progressive experience in commercial operations, revenue operations, or a closely related function, with at least 3 years in a senior or people-management capacity.
Demonstrated experience owning CPQ platforms (e.g. Salesforce CPQ, Apttus/Conga) and CRM systems at an operational and strategic level.
Proven track record of leading SKU governance, pricing operations, or product lifecycle programmes in a SaaS or technology business.
Strong cross-functional leadership experience, working across Sales, Finance, Product, IT, and Customer Success at pace.
Experience managing or consolidating operational teams (Deals Desk, Renewals Desk, or equivalent).
Exceptional analytical and systems-thinking capability, able to diagnose root causes and drive durable solutions across complex, interconnected commercial infrastructure.
Strong influencing and stakeholder management skills; comfortable operating at Director and VP level across functions.
High commercial acumen — able to connect operational decisions to revenue outcomes, margin impact, and customer experience.
Clear, structured communicator with the ability to translate operational complexity into executive-ready narratives and documentation.
Process-oriented and quality-driven, with a track record of building scalable frameworks and governance structures.

Education

Bachelor’s degree in Business, Finance, Economics, or a related quantitative field. An MBA is a plus.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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