Customer support & client services occupations Work, Jobs in Topsham, Dev (with Salaries)

Customer Support Agent (Part-time Fixed Term Contract)
TympaHealth —Exeter
- Weekend availability
- Hybrid work
- Salesforce
- Travel
- IT
- Employee discount
Quick apply
Client Relationship Advisor
NHSProfessionals —Exeter
- £26,000 a year
- Monday to Friday
- Hospital
- Customer service
- Driving
- Annual leave
- Employee assistance programme
Quick apply
6d
Trainee Customer Service Representative (CSR)
The Pollard Group —Exeter
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Customer Services Coordinator
untypical —Exeter
- Microsoft Word
- Microsoft Excel
- Plumbing
- Employee assistance programme
1d
Customer Service Administrator
Kingdom People —Farringdon
- £14 an hour
- Customer service
- Administrative experience
- Data entry
13d
Customer Service Advisor
NHBS —Totnes
- £25,798.50 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
7d
Client Account Manager
a2b Global Media Ltd —Exeter
- From £26,000 a year
- Full-time
- Hybrid work
- Social media management
- No experience needed
- English
- Annual leave
- Flexitime
Quick apply
11d
Customer Service Co-ordinator
Millbrook Healthcare Group Ltd —Exeter
- £25,396.80 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Helpdesk Operator
Emcor —Paignton
- £11,091 a year
- Part-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Customer Service Representative (Account Manager)
The Pollard Group —Exeter
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
Quick apply
Customer Service Advisor
NFU Mutual Agency —Crediton
- Full-time
- Free parking
14d
Service Improvement Coordinator
LiveWest —Clyst Honiton
- £16,995 - £29,100 a year
- Monday to Friday
- Hybrid work
- Customer service
- Negotiation
- Time management
- Annual leave
- Employee discount
6d
Customer Service & Sales Advisor
J.Floris Ltd —Tiverton
- £25,000 - £28,000 a year
- Part-time
- Customer service
- Microsoft Office
- IT
- Employee discount
Quick apply
7d
Customer Success Manager
Unity5 —Exeter
- From £30,000 a year
- Communication skills
Contact Centre Adviser
Unity5 —Exeter
- £24,800 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Health & wellbeing programme
Quick apply
12d
Customer Experience Executive
AUK Group —Newton Abbot
- Up to £29,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Service Manager
Barnes Aerospace —Newton Abbot
- CRM software
- Customer service
- ERP systems
Quick apply
Engineering Administrator (Field Service)
Ernest Gordon Recruitment Limited —Exeter
- £25,500 - £26,000 a year
- Customer service
- Communication skills
- Flexitime
Client Director
Aptia Group —Exeter
- Full-time
- Hybrid work
- Leadership
- Communication skills

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Client Relationship Advisor
NHSProfessionals —Exeter
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Client Care Advisor
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A friendly, welcoming manner - you’ll be the first point of contact for clients and their pets. In return, we offer such benefits as 20% discount at the Vet…
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customer support & client services occupations jobs near topsham, dev

Customer Support Agent (Part-time Fixed Term Contract)

TympaHealth
Exeter

Quick apply

Job details

Fixed term contract

Benefits

Company pension
Employee discount
On-site parking

Qualifications

Live chat
Salesforce
Complaint handling
IT
Customer support
Communication skills
A Level

Full job description

The Customer Support Agent is key in helping the business to develop the support we give to our clients. The Company is going from strength to strength and this is a great opportunity to make a difference to people’s lives and play a visible role in its success.

Our Customer Support Advisors play a crucial role and you will be at the forefront of delivering exceptional service and support to our customers. You will be part of the Customer Support team who are passionate about what they do in enhancing the overall customer experience.

Key Duties and Responsibilities:

The Customer Support Advisor is responsible for meeting service standards, achieving targets and maintaining customer satisfaction. Whilst fulfilling this part-time fixed term role you will continue to provide an efficient customer service function, whilst looking to continually improve on the positive experience for both customers and team members.

Excellent communication skills are needed to fulfil the responsibilities of the role, where you will:

Customer Experience: Ensure a seamless and positive customer experience by handling enquiries, complaints and complex issues with empathy and efficiency. We pride ourselves in providing world-beating service to our customers.
Process Improvement: Follow processes and use documentation including the company knowledge base. Contribute to the development and refinement of our support processes based on customer feedback for ongoing improvement.
Service Excellence: Achieve case resolution SLAs and KPIs whilst utilising service management tools (e.g. Salesforce) via email, phone and chat communication channels.
Documentation & Training: Maintain and enhance the Company knowledge base and participate in the training of new team members when needed.
Stakeholder Collaboration: Work closely with and escalate to internal stakeholders (e.g. second line technical team) to align customer support efforts with Company objectives and enhanced overall service delivery. This will require occasional travel to London.
In Addition: You will perform other duties as assigned by the Customer Support Manager and / or Chief Operating Officer.

Your Profile

You are a highly versatile, energetic individual who is detail and task orientated. You should have an entrepreneurial spirit, be practical with a positive can-do mentality. Ideally you will have Customer Support experience in the Med-Tech or software solutions industry as well as:

Approachable: An active team player, friendly, positive and approachable, fostering an open and collaborative team culture.
Attitude: A proactive problem-solving mindset with a positive attitude and a strong commitment to customer satisfaction.
Communication Skills: You ensure that the Company is presented correctly and have exceptional communication skills across multiple communication channels (Live Chat, video call, phone, email etc).
Detail-Oriented: A keen eye for detail, ensuring that both customer needs and operational processes are consistently met to a high standard.
IT Skills: Proficiency in CRM databases, especially Salesforce, is highly desirable.
Proactive: A forward-thinking attitude with the ability to anticipate problems, take initiative to resolve them before they escalate and able to work on initiative.
Qualifications: Educated to A-Level or equivalent qualification.
Resilience: The ability to stay calm and focused under pressure, managing stressful situations with composure.
Working Style: You work equally well when working both independently and as part of a team and can juggle multiple deadlines and manage competing priorities.

Your working hours will be 15 to 20 hours per week, Monday to Friday, however there is occasional weekend coverage so you will sometimes need to be able to work at weekends.

We operate a hybrid working schedule, typically two to three days a week in the office (following training) so you must be able to reliably commute or plan to relocate to Exeter.

The role will facilitate the customer service offering to customers using TympaHealth systems in all countries. As the Company grows there will be opportunities for development to meet the changing needs of the business.

The Company

TympaHealth are a team of doctors and technology experts united by a vision to help the world to hear. Currently, there are half a billion people in the world with disabling hearing loss. In the UK by 2030 hearing loss will overtake diabetes and cataracts in the top ten global disease burdens.

Our mission is to help the world to hear and make intervention more accessible and simplified both on a local and global scale. TympaHealth is growing fast and is currently helping thousands of patients a year access vital ear and hearing healthcare services in the UK, with plans to expand globally.

TympaHealth have created a collaborative and supportive environment, everyone is valued and encouraged to contribute their own ideas and opinions.

Salary & Benefits

A competitive salary and benefits package include:

25 days holiday (pro-rata) plus Bank Holidays (pro-rata)
Birthday Holiday
5% Company & Employee Pension Scheme Contributions
Life Assurance Scheme (four times salary)
Hybrid Working one day a week in the office based in Exeter EX2 8LB.
On-site parking.
Remote GP and Medical Second Opinion Services
Mental Health Support
Physiotherapy (eight sessions per year)
Life, Money and Wellbeing Support
360 Wellbeing Score, Insights and Calendar
Financial and Legal Support
1-2-1 Lifestyle Coaching
Savings and Discounts
Perkbox

There has never been a more exciting time to join our team with our growth, focus on excellence and opportunities for development in an inclusive, inspiring company.

Quick apply

Refine Your Search

customer support & client services occupations jobs in topsham, dev

Customer Support Agent (Part-time Fixed Term Contract)

Client Relationship Advisor

Trainee Customer Service Representative (CSR)

Customer Services Coordinator

Customer Service Administrator

Customer Service Advisor

Client Account Manager

Customer Service Co-ordinator

Helpdesk Operator

Customer Service Representative (Account Manager)

Customer Service Advisor

Service Improvement Coordinator

Customer Service & Sales Advisor

Customer Success Manager

Contact Centre Adviser

Customer Experience Executive

Customer Service Manager

Engineering Administrator (Field Service)

Client Director

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