Patient services manager Work, Jobs in Torquay, Dev (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Torquay
- £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Work from home
Quick apply
2d
Practice Manager - Full or Part time
GFHR Consulting —Newton Abbot
- Full-time
- Management
- Organisational skills
- Leadership
- Annual leave
Quick apply
Property and Space Manager
Torbay and South Devon NHS Foundation Trust —Torquay
- £47,810 - £54,710 a year
- Full-time
- Annual leave
Practice Manager
mydentist —Exeter
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
14d
Social Worker - Baywide Social Care Team
Torbay and South Devon NHS Foundation Trust —Torquay
- £39,959 - £48,117 a year
- Full-time
- Hospital
- Travel
- Care plans
3d
Patient Services Cook
Rowcroft Hospice —Torquay
- £12.99 an hour
- Call to connect
- Hospice
Patient Services Apprentice - Business Admin Level 3
Mayfield Medical Centre —Paignton
- From £15,392 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Analysis skills
Quick apply
Hospital Account Manager
IQVIA —Exeter
- Full-time
- Analysis skills
- No degree
- Travel
Job Coach
United Response —Torbay
- £13.70 an hour
- Full-time
- Cooking
- Travel
- IT
- Paid training
- Referral programme
2d
Pharmacy Business Manager
IQVIA —Exeter
- Full-time
- Microsoft Powerpoint
- Sales
- Communication skills
- Annual leave
- Employee discount
9d
Prescription Clerk & Admin Support Apprentice
Mayfield Medical Centre —Paignton
- From £15,392 a year
- Microsoft Outlook
- Customer service
- GP surgery experience
Quick apply
Relief Learning Mentor
United Response —Torquay
- £13.25 an hour
- Teaching
- Paid training
- Annual leave
1d
Key Account Manager
IQVIA —Exeter
- Full-time
- Negotiation
- Life insurance
Treatment Coordinator
Bupa Dental Care —Exeter
- Full-time
- Communication skills
- Employee discount
- Referral programme
Clinical Coding Trainer
Torbay and South Devon NHS Foundation Trust —Torquay
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
13d
Territory Manager
IQVIA —Exeter
- Full-time
- Presentation skills
- No degree
Volunteer - House Clearance Service Receptionist
Rowcroft Hospice —Torquay
- Call to connect
- Hospice
Pharmacy Assistant
Day Lewis Pharmacy —Newton Abbot
- Full-time
- Employee assistance programme
- Employee discount
10d
Learning Mentor
United Response —Newton Abbot
- £13.25 an hour
- Part-time
- Teaching
- Paid training
- Employee discount
Community Registered Nurse
Torbay and South Devon NHS Foundation Trust —Torquay
- £32,073 - £39,043 a year
- Part-time
- Hotel
- Communication skills
- Negotiation

I want to receive the latest job alerts for patient services manager in torquay, dev

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Freedom to Speak Up Guardian

The Guardian Service Ltd
Torquay

Quick apply

Job details

Permanent
£42,000 a year
2 days ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Microsoft Office
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Torquay?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

patient services manager jobs in torquay, dev

Freedom to Speak Up Guardian

Practice Manager - Full or Part time

Property and Space Manager

Practice Manager

Social Worker - Baywide Social Care Team

Patient Services Cook

Patient Services Apprentice - Business Admin Level 3

Hospital Account Manager

Job Coach

Pharmacy Business Manager

Prescription Clerk & Admin Support Apprentice

Relief Learning Mentor

Key Account Manager

Treatment Coordinator

Clinical Coding Trainer

Territory Manager

Volunteer - House Clearance Service Receptionist

Pharmacy Assistant

Learning Mentor

Community Registered Nurse

I want to receive the latest job alerts for patient services manager in torquay, dev

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected