Polish-Speaking Office & Operations Administrator — Full Training Provided
Location: Staines-upon-Thames, TW18 4HR
Hours: Full-time, office-based, Monday to Friday
Pay: £12.71 per hour starting rate, with pay progression as you take on the role
Training: Full training provided
We are a busy customs and logistics office based in Staines. We are looking for a Polish-speaking Office & Operations Administrator to join our team.
This is not a receptionist role, not a sales role, and not a finance role. It is a practical office operations role where you will help manage emails, documents, client requests, internal communication and customs/logistics paperwork.
Customs experience is not required. We will train you properly.
What matters most is reliability, accuracy, calm prioritisation, good written communication and the ability to follow a detailed process carefully every day.
Polish is required because part of our internal and client communication is in Polish.
Who this role may suit
This role may suit someone who has worked in a structured environment such as:
- office administration;
- operations coordination;
- logistics coordination;
- aviation or transport office work;
- warehouse office coordination;
- document control;
- quality control administration;
- customer service administration;
- stock or inventory administration;
- records administration;
- scheduling, planning or team coordination.
The best fit is someone who has already proven they can work reliably, stay organised, handle details, follow procedures, and keep calm when several things happen at once.
What you will do
You will help with:
- checking and prioritising incoming emails;
- identifying urgent client or team requests;
- preparing, checking and saving documents;
- entering information accurately into systems;
- communicating with clients and colleagues in English and Polish;
- following checklists and internal procedures;
- keeping track of missing information;
- helping the team keep customs and logistics work moving through the day.
What we are looking for
We are looking for someone who:
- speaks and writes Polish and English confidently;
- is reliable, punctual and organised;
- has strong attention to detail;
- can stay calm when several things happen at once;
- can prioritise emails and tasks sensibly;
- is comfortable using computers and learning new systems;
- can commute reliably to Staines TW18 4HR;
- wants a stable, long-term office-based role;
- is prepared to learn a specialist customs/logistics process properly.
Experience in customs, freight or logistics is useful but not required.
This role is not suitable for short-term applicants
Customs and logistics training takes time. We are looking for someone who wants to build their next stage of work in office operations and grow with the team.
How to apply
Please apply with your CV and answer the screening questions carefully. We pay close attention to the answers because this role involves emails, documents, prioritising work and clear communication.
Pay: £26,437.00-£28,500.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Application question(s):
- Answer in Polish, 4–5 sentences: Wyobraź sobie, że zaczynasz pracę o 10:00 i masz 50 nieprzeczytanych maili. Część jest od klientów, część od kolegów, część to automatyczne powiadomienia. Od czego zaczynasz i dlaczego?
- Answer in Polish, 4–5 sentences: Klient wysyła dokumenty do odprawy, ale brakuje jednej ważnej informacji. Jednocześnie przychodzą kolejne maile i dzwoni telefon. Co robisz po kolei, żeby nie zgubić tematu i nie opóźnić sprawy?
- In English: Where do you live, how long would your normal commute to Staines TW18 4HR take for a 8AM and 10am starts, and how would you travel?
- In English: Tell us about one previous role where you stayed for at least 2 years. What were your daily responsibilities, and why did you stay there?
- In English: This is a full-time, office-based role in customs and logistics operations. Why does this type of work suit you, and what would make you stay and grow in this role for the next two years?
- In English: Tell us about a time when you had to work carefully with documents, emails, customer information, stock records, system data or other details. What did you do to avoid mistakes?
- Paste the URL of your LinkedIn profile. If you do not have LinkedIn, give us the name, role, company and email address of one professional referee from your most recent job — someone we could contact directly to verify your work history.
Language:
Work Location: In person
