Customer Service Coordinator
Salary: £26,500 – £28,500 per annum, depending on experience, plus out of hours supplement
Contract: Permanent, full-time
Hours: Mon–Thu 8.30am–5pm, Fri 8.30am–4.30pm (39.5 hours/week) plus Out of hours cover on a rota basis (approx. 1 in 4)
Location: Office-based, Wellingborough
Start: July 26
Are you organised, curious, and ready to be part of a friendly team in a growing, family-run business? We’re looking for a Customer Service Coordinator to help keep our service operations running smoothly — you’ll be the link between our clients, engineers, and suppliers, making sure jobs progress efficiently from start to finish.
We’re Arolite, a nationwide facilities partner helping commercial kitchens run reliably, efficiently and sustainably. From supplying and maintaining foodservice equipment to using data for smarter, lower-impact operations, we help our clients eliminate waste, reduce downtime, and extend the life of every asset.
About the Role
As a Customer Service Coordinator, you’ll play a key role in ensuring our clients receive a professional, responsive, and reliable service. Your responsibilities will include:
- Act as a first point of contact for clients, providing updates and responding to queries.
- Produce client estimates, source, and order spare parts, and liaise with suppliers.
- Proactively follow up on open jobs, ensuring progress through to completion.
- Allocate jobs to engineers and communicate requirements clearly.
- Schedule and coordinate planned maintenance visits.
- Support engineers with the information and resources they need to deliver an excellent service.
- Keep our systems up to date, maintaining accurate records and compliance.
- Produce and maintain client and internal reports.
- Support the wider service team with both routine and ad hoc tasks.
- Provide out of hours support for our clients during evenings and weekends on a rota basis. (Once trained this involves being available to take calls and action them remotely, you do not need to be desk based).
You don’t need catering industry experience — we’ll teach you what you need to know. But a natural curiosity about how things work and excellent people skills will really help you thrive in this role.
What We’re Looking For
- Previous experience in a customer service, administrative or coordination role
- A methodical, organised approach with good attention to detail
- Strong written and verbal communication skills
- Comfortable working with systems (we use Office 365 and service management tools)
- Able to juggle tasks, stay calm under pressure, and meet deadlines
- A team player who’s ready to learn, adapt, and pitch in where needed
What You’ll Get in Return
- A varied and interesting role
- Supportive team environment with regular feedback
- Spacious, modern office with free parking
- Competitive salary
- Death in service cover
- An open, honest culture where your ideas are valued
What We Value
- A learning mindset — willing to ask questions, make suggestions, and develop
- A focus on outcomes — solving problems, seeing the bigger picture, and delivering quality
- A team spirit — open communication, collaboration, and shared success
Ready to apply?
If this sounds like the right next step for you, we’d love to hear from you.
Arolite Ltd is an equal opportunities employer and welcomes applications from all backgrounds. If you require any reasonable adjustments at any stage of the application or interview process, please let us know at the point of applying and we will be happy to help.
Job Types: Full-time, Permanent
Pay: £26,500.00-£28,500.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
Application question(s):
- How would you describe your working style ?
- What is your availability and current notice period?
- Are you comfortable providing out of hours cover on a rota basis (approximately 1 in 4 weeks) after training ?
- You will need to complete online aptitude testing within 48 hours of applying. Please confirm that you can do this.
Work Location: In person
