customer experience manager Work, Jobs in tranmere, msy (with Salaries)

Service Manager
Freedom Fibre —Manchester
- Hybrid work
- Computer literacy
- Microsoft Office
- Communication skills
Customer Success Manager
Print Logic Reprographics ltd —Birkenhead
- £25,000 a year
- Part-time
- Management
- Customer service
- English
- Gym membership
Quick apply
4h
Deputy Manager
Home Bargains —Birkenhead
- £37,020 a year
- Part-time
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
Customer Operations Manager
FRC Group —Liverpool
- £41,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
10d
Station Duty Manager
Merseyrail —Liverpool
- £44,858 a year
- Full-time
- Travel
- AI
- Leadership
- Employee discount
Quick apply
5d
Operations Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Employee discount
Quick apply
Key Account Manager
IQVIA —Chester
- Full-time
- Sales
- Business
- Annual leave
- Employee discount
Client Manager - Events
Showforce —Liverpool
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Retail & E-Commerce Operations Assistant
T-Nutrition —Birkenhead
- £13.50 an hour
- Full-time
- Microsoft Word
- Organisational skills
- Warehouse experience
- Free parking
- Store discount
Quick apply
Team Leader
Card Factory —Liverpool
- £13 an hour
- Leadership
Management Trainee
YOUR CREATIVE VISION LIMITED —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
3d
Parking Attendant (Part-Time)
Parkingeye Limited —Birkenhead
- £16,586.55 a year
- Full-time
- Customer service
- Human resources
- Organisational skills
Quick apply
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
4d
Office Manager
Mahood Marquees —St Helens
- £25,000 - £40,000 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Flexitime
Quick apply
6d
School Group Manager - Wirral
Chartwells —Wirral
- £34,000 a year
- Monday to Friday
- Microsoft Office
- Contracts
- Leadership
- Employee discount
9d
Customer Service Representative
Survitec Group Limited —Birkenhead
- Full-time
- Sales
- Customer service
- English
- Employee assistance programme
4d
Visual Supervisor
New Look —Liverpool
- Full-time
- Microsoft Word
- Communication skills
Hotel Manager
Village Hotels - Wirral —Birkenhead
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
5d
Examinations Officer
Cheshire College South and West —Eastham
- £26,592 - £29,838 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
11d

I want to receive the latest job alerts for customer experience manager in tranmere, msy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Manager

Freedom Fibre -
Manchester

Apply Now

Job details

Qualifications

Computer literacy
Microsoft Office
ITIL
Telecommunication
Communication skills

Full job description

The Role

As a Service Manager you will be a key contact for our wholesale customers from onboarding, product launch to service delivery. You will lead regular service reviews, ensure service delivery provides excellent customer experience and be a key escalation point when needed.

You will monitor key service metrics and KPIs, mobilize internal stakeholders or teams to drive projects and to resolve issues. You will support the management of annual contract cycles and ensure reporting obligations are met.

Responsibilities include:

Leading the delivery of service projects as acting as the main delivery interface into our ISPs/wholesale customers, proactively monitoring team activities to meet delivery SLAs.

Developing a strong understanding of the scope of delivery, commercial milestones, billing arrangements and any associated financial penalties that may be applicable.

Leading the planning, delivery and execution of all specific client communication throughout the delivery lifecycle.

Proactive communication with wholesale customers/ISPs including but not limited to regular service reviews via MSTeams and site visits.

Establishing, managing and reporting of project highlights, risks and issues throughout the project lifecycle both internally to the management team and to client stakeholders.

Establishing strong, operational working relationships with internal teams to enable efficient delivery of products, system updates or to deliver continuous service improvements.

Ensure that there are regular meetings and ensure that Freedom Fibre meets any pre-existing Service Level Agreements (SLA) or modify and agree any amendments to the SLA that ensure Freedom Fibre is held to account for any work that they are required to deliver in a timely manner.

Provide support to the planning and build teams, as appropriate, to ensure a smooth interaction between Freedom Fibre, its partners and suppliers.

Own a continuous service improvement plan with each wholesale customer and translate this into a business wide improvement plan supported by metrics to drive priorities based on our customer impact.

Report to management on a regular basis (timing and format to be agreed) on the performance of the service delivered to its clients and highlight risks and issues.

Manage annual contractual obligations ensuring internal stakeholders are aware of our commitments and deadlines

Identify opportunities to maximise contractual value against major contracts.

Reporting to

Head of Service Operations

Personal attributes

Excellent presentation/communication skills

Results oriented mind set with a proven track record of delivery.

Ability to create, manage and report business metrics with recommendations for improvements.

Personal drive and commitment and a desire to make a difference.

Agile and pragmatic approach to problem solving.

A team player

Demonstrate personal flexibility and mobility.

Experience & Qualifications

Must have performed a similar role in the utilities sector, preferably telecoms.

Experience of building strong relationships with both internal and external stakeholders.

ITIL qualification desirable

Experience working with senior leadership teams

Computer literate and able to use conventional MS Office software suite of tools.

Our ideal fit

Someone who is passionate about the customer, proven track record in service management and managing large clients. They must be willing to get their sleeves rolled up from time to time to take this business from where it is now to an industry leader.

Freedom Fibre recognise the service provided by recruitment agencies and as such have a Preferred 2nd tier Supplier List, with whom terms of business have been agreed. Only suppliers who have signed up to these terms can place candidates with Freedom Fibre and will receive instruction directly from us to do so. Freedom Fibre is therefore unable to consider speculative CV's or proposals from any other third party and any speculative CV's or proposals being sent into the organisation will be treated as gifts.

As such, Freedom Fibre reserves the right to directly contact any candidates who have been speculatively submitted by a third party and shall therefore not be liable for any fees whatsoever should it choose to engage the candidate’s services. Furthermore, speculative submission of candidate CV's does not establish a right of representation should the same candidate’s details also be submitted by a Freedom Fibre Preferred 2nd tier Supplier or independently by the candidate themselves.

Submission of any unsolicited CV's and proposals to Freedom Fibre will be deemed evidence of full and unlimited acceptance of these terms and agreement that these terms are the totality of any commercial or contractual relationship whatsoever in respect of the candidate(s) whose unsolicited CV's were sent.

Apply Now

Refine Your Search

customer experience manager jobs in tranmere, msy

Service Manager

Customer Success Manager

Deputy Manager

Customer Operations Manager

Station Duty Manager

Operations Manager - Lefties Liverpool NEW OPENING

Key Account Manager

Client Manager - Events

Retail & E-Commerce Operations Assistant

Team Leader

Management Trainee

Parking Attendant (Part-Time)

Customer Experience Manager

Guest Experience Manager

Office Manager

School Group Manager - Wirral

Customer Service Representative

Visual Supervisor

Hotel Manager

Examinations Officer

I want to receive the latest job alerts for customer experience manager in tranmere, msy

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected