Desk based engineer Work, Jobs in Tranmere, Msy (with Salaries)

Comms Specialist Engineer (Desk-Based)
Flotek Group Limited —St. Asaph
- £28,000 - £32,000 a year
- 8 hour shift
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Internal IT & AV Support Engineer
Byond Group UK —Birkenhead
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- SharePoint
- Health & wellbeing programme
Quick apply
Desk Based Engineer
Solus Accident Repair Centres —Warrington
- £38,000 - £45,000 a year
- Full-time
- Employee discount
Telecoms Engineer (Hosted VoIP & Networks)
Global Connect UC ltd —Widnes
- From £34,000 a year
- Full-time
- Hybrid work
- Customer service
- Driving
- Travel
Quick apply
13h
Reception and Helpdesk Administrator
Brunswick Business Park —Liverpool
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
Quick apply
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
IT Support
CIS Worldwide Ltd —Chester
- £2,000 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Service and Operations Coordinator
Canning Generator Solutions —Widnes
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Free parking
Quick apply
14d
Senior IT Support Specialist / Solutions Engineer
Equasys —Warrington
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Paid training
Quick apply
13d
Applications and Interface Engineer
Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £32,073 - £39,043 a year
- Full-time
- IT
7d
Senior Software Engineer - FTC
Public Library of Science —Liverpool
- £65,000 - £142,000 a year
- Remote
- Computer Science
- Bachelor's degree
- Machine learning
- Annual leave
Consultant Ecologist
AECOM —Liverpool
- Full-time
- Hybrid work
Administrator
Element Materials Technology —Warrington
- Front desk
- Referral programme
- Sick pay
Graduate Geo-Environmental Consultant
Brownfield Solutions —Northwich
- £26,500 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Bachelor's degree
- IT
- Annual leave
- Employee assistance programme
Quick apply
Renewable energy accounts manager - Solar PV sales/designer
Spectra Solar —Wigan
- Up to £35,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
Quick apply
14d
Geotechnical Engineer - Water Sector
Stantec —Warrington
- Engineering
- Master's degree
- Bachelor's degree
Principal Water Quality Scientist/ Modeller
AECOM —Liverpool
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting

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Comms Specialist Engineer (Desk-Based)
Flotek Group Limited —St. Asaph
*Event & Service Monitoring*: Identify and respond to service outages, call quality issues, latency, and connectivity performance concerns, minimising impact to…
£28,000 - £32,000 a year
Quick apply

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Comms Specialist Engineer (Desk-Based)

Flotek Group Limited
St. Asaph

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Store discount
Additional leave
Relocation assistance
Company events
Employee discount
On-site parking

Qualifications

Technical support
VoIP
CompTIA Network+
IT support
Communication skills
Help desk

Full job description

Job Title: Comms Specialist Engineer (Desk-Based)

Location: Office-based role, St Asaph, North Wales

Salary: £28,000 - £32,000 per annum (experience depending)

Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break)

Who are we

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group you join our “Purple Army” and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a “Wow!”

The role

We are seeking a Comms Specialist Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field.

You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments.

Please Note: we are required to carry out a DBS check for every open vacancy.

Key Responsibilities

· Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice.

· Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates, and clear documentation throughout the incident lifecycle.

· Ownership & Escalation Control: Take full ownership of incidents, aiming for First Contact Resolution (FCR), and escalate to Comms Specialists or third-party carriers with clear diagnostics where required.

· Technical Troubleshooting: Diagnose and resolve issues across VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC/FTTP/SoGEA), and internal network connectivity.

· Supplier & Carrier Coordination: Liaise with external providers (e.g. broadband carriers, hosted voice platforms) to progress faults, raise tickets, and drive timely resolution.

· Event & Service Monitoring: Identify and respond to service outages, call quality issues, latency, and connectivity performance concerns, minimising impact to customers.

· Knowledge & Continual Improvement: Document known issues, workarounds, and fixes within the Knowledge Base to support faster resolution and continual service improvement (CSI).

· Service Communication: Provide clear, confident updates to customers and stakeholders, managing expectations during incidents and ensuring a positive service experience.

· Operational Tooling: Use ticketing systems, VoIP management portals, and monitoring tools to manage workload efficiently and maintain accurate service records.

· Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents.

· Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS).

What we’re looking for

· Experience in VoIP or communications support roles (1–2 years ideal).

· Good understanding of SIP, RTP, NAT, and VoIP fundamentals.

· Basic knowledge of routing, switching, VLANs, and firewall concepts.

· Strong problem-solving skills and ability to diagnose issues logically.

· Excellent communication skills with a customer-first mindset.

· Ability to work effectively in a fast-paced helpdesk environment.

· Desire to grow skills and progress toward more advanced comms engineering roles.

· Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.)

· Experience with DrayTek, Unifi, Aruba, or similar networking solutions.

· Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking).

Benefits

· Inclusive EMI Share Equity Scheme – own a slice of the ‘Purple Pie’.

· Birthday day off.

· Additional day off for personal life milestones.

· “Give Back Day” for supporting a charity of your choice.

· Perkbox discounts across shopping, gyms, restaurants and more.

· Regular social events and team-building opportunities.

· Career growth pathways into senior communications or network engineering.

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Pay: £28,000.00-£32,000.00 per year

Benefits:

Additional leave
Company events
Employee discount
Free parking
On-site parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

desk based engineer jobs in tranmere, msy

Comms Specialist Engineer (Desk-Based)

Internal IT & AV Support Engineer

Desk Based Engineer

Telecoms Engineer (Hosted VoIP & Networks)

Reception and Helpdesk Administrator

IT Infrastructure Engineer

IT Support

Service and Operations Coordinator

Senior IT Support Specialist / Solutions Engineer

Applications and Interface Engineer

Senior Software Engineer - FTC

Consultant Ecologist

Administrator

Graduate Geo-Environmental Consultant

Renewable energy accounts manager - Solar PV sales/designer

Geotechnical Engineer - Water Sector

Principal Water Quality Scientist/ Modeller

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