Customer support & client services managers Work, Jobs in Trethomas, Cay (with Salaries)

Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
12d
Client Services Supervisor
AFH Financial Group —Cardiff
- Full-time
- Microsoft Outlook
- Organisational skills
- Financial services
- Employee discount
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
2d
Customer Service Assistant
Cardiff Students Union —Cardiff
- From £26,306 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
Customer Experience Team Leader
Hafod —Cardiff
- £31,271 a year
- Full-time
- Management
- Data analysis skills
- Microsoft Office
3d
Senior Customer Services Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
4d
Guest Services Manager
Mitie —Cardiff
- £17.23 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
6d
Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
13d
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
CX Planning Lead
Welsh Water —Cardiff
- £48,559 - £53,064 a year
- Hybrid work
- Microsoft Excel
- Human resources
- Mentoring
- Free parking
- Annual leave
10d
Team Manager
Castelan —North Somerset
- £28,789 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
- Free parking
- Employee assistance programme
Quick apply
5d

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Client Services Supervisor
AFH Financial Group —Cardiff
Ensure all administrative tasks, including client onboarding, policy administration, New Business submission and document management, are completed accurately…
Client Services Manager
AFH Financial Group —Cardiff
Ensure all administrative tasks, including client onboarding, policy administration and document management, are completed accurately and on time.

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customer support & client services managers jobs near trethomas, cay

Key Support Services Team Leader

PHSGroup -
Caerphilly

Apply Now

Job details

Permanent
£35,000 - £37,000 a year
12 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Sales

Full job description

Team Leader – Key Support Services

Location: Caerphilly Salary: £35,000–£37,000 + bonus Hours: Full-time, Permanent (Weekdays only)

Are you a confident, energetic leader who thrives in a fast‑paced commercial environment? Do you enjoy bringing people together, driving performance, and delivering exceptional customer experiences? If so, this could be the perfect next step for you.

phs Group is looking for a Team Leader for Key Support Services to lead our Local Account Managers (LAMs) and Internal Account Executives (IAEs). This is a fantastic opportunity to shape how our field and office teams work together, ensuring customers receive the very best support.

About the Role

As Team Leader, you will coordinate field‑based LAM activity, support new business generation through the IAE team, and work closely with Heads of Sector to ensure a seamless, joined‑up approach across the Key Accounts function.

You’ll be the driving force behind resource planning, performance management, and continuous improvement — ensuring our teams are aligned, efficient, and delivering outstanding service.

Key Responsibilities

Coordinate LAM resource to support field surveys, ensuring efficient scheduling across key business hubs.
Work with Heads of Sector and Account Managers to plan and deliver field support where needed.
Align LAM and IAE activity to support new business opportunities.
Allocate new business cases to the IAE team daily.
Foster strong collaboration between field and office teams to deliver a consistent customer experience.
Review gap analysis data and drive sector teams to implement projects supported by IAEs/LAMs.
Lead weekly review meetings with Heads of Sector to track progress, support needs, and feedback.
Use data to identify trends, monitor performance, and create strategic plans to maximise new business.
Drive a high‑performance culture through regular KPI and sales plan management.
Continuously improve sales and support processes to enhance efficiency and customer satisfaction.

About You

We’re looking for someone who brings energy, confidence, and commercial focus to the team. You will be:

An experienced Sales Leader who leads by example and acts as a role model.
Outgoing, self‑motivated, and able to inspire a high‑performance culture.
Calm under pressure but assertive when needed, setting the tone for your team.
Skilled at building relationships with stakeholders at all levels.
Comfortable working in a fast‑paced, dynamic environment.
Open to change and committed to continuous improvement.

If you love motivating people, improving processes, and delivering results, you’ll thrive here.

What We Offer

Competitive salary: £35,000–£37,000 + bonus
Full-time, permanent, office-based role in Caerphilly
Pension & Life Assurance
23 days holiday + bank holidays
Holiday buy & sell scheme
Virtual GP for you and your family
ILM-accredited qualifications (internal & external)
Free onsite parking
Health Assured wellbeing support
Weekday working only, no evenings or weekends

Who We Are

phs Group provides essential workplace services that support the wellbeing of employees and customers. With over 3.6 million service visits each year, we deliver solutions including washroom services, clinical waste disposal, air care, floorcare, compliance testing, industrial workwear, and more.

We are committed to building a diverse and inclusive workforce where everyone can bring their true selves to work. If you require reasonable adjustments during the recruitment process, please let us know.

Apply Now

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customer support & client services managers jobs in trethomas, cay

Key Support Services Team Leader

Client Services Supervisor

Client Services Manager

Customer Service Team Leader

Customer Service Assistant

Customer Experience Team Leader

Senior Customer Services Manager

Guest Services Manager

Helpdesk Manager

Facilities Helpdesk Manager

CX Planning Lead

Team Manager

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