Technology management occupations Work, Jobs in Trowbridge, Wil (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
8d
Senior IT Service Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
8d
Director - Organisational Strategy and Digital
Wiltshire Council —Trowbridge
- Full-time
People Systems Project Manager
North Bristol NHS Trust —Bristol
- £57,528 - £64,750 a year
- Full-time
- Project management
10d
IT Engineering Manager
Holman —Chippenham
- £75,000 - £90,000 a year
- DevOps
- Master's degree
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Head of Engineering
Ecosurety —Bristol
- From £90,000 a year
- Full-time
- Hybrid work
- APIs
- Leadership
Quick apply
Managing Project Manager
Zellis —Bristol
- Remote
- Mentoring
- Annual leave
IT Business Systems Manager
Callen-Lenz —Salisbury
- From £65,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Annual leave
Head of Digital, Data and Technology
BrisDoc Healthcare Services —Bristol
- Full-time
- IT
- Leadership
Project / Operation Manager
XTEND —Swindon
- Military
- English
- Communication skills
Quick apply
Project Manager
YT Technologies —Bristol
- £45,000 - £60,000 a year
- Full-time
- PMP
- Software development
- In-person
Quick apply
Project Manager
Renishaw —Wotton-under-Edge
- Up to £42,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Driving
- Free parking
- Employee assistance programme
8d
Project Manager
Comply365 —Bristol
- Hybrid work
- PMP
- Analysis skills
- Project management
Quick apply
Digital Solutions Manager
MBDA —Bristol
- £65,000 a year
- Hybrid work
- Agile
- IT
- Free parking
4d
Project Manager
Graphcore —Bristol
- Project management
- Organisational skills
- AI
Head of Digital Programmes
University Hospitals Bristol and Weston NHS Foundation Trust —Bristol
- £79,504 - £91,609 a year
- Full-time
3d
Project Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
2d
Enablement Delivery Manager
BT —Bristol
- Management
- Microsoft Office
8d
Project Manager
Expleo —Bristol
- Engineering
- Business
- Communication skills
Product Owner
SmartStream —Bristol
- £75,000 - £90,000 a year
- Computer Science
- SQL
- Analysis skills
- Annual leave

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technology management occupations jobs near trowbridge, wil

Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
8 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technology management occupations jobs in trowbridge, wil

Helpdesk Manager (Telecoms)

Senior IT Service Manager

Director - Organisational Strategy and Digital

People Systems Project Manager

IT Engineering Manager

Head of Engineering

Managing Project Manager

IT Business Systems Manager

Head of Digital, Data and Technology

Project / Operation Manager

Project Manager

Project Manager

Project Manager

Digital Solutions Manager

Project Manager

Head of Digital Programmes

Project Manager

Enablement Delivery Manager

Project Manager

Product Owner

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