Customer support & client services Work, Jobs in Truro, Con (with Salaries)

Customer Experience Executive
Correct Contract Services Ltd —St. Columb
- £32,000 - £35,000 a year
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Viewing Assistant/Admin
cornish Bricks —Truro
- From £14.30 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Adminstrator
Transformation CPR —Camborne
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
8d
Repairs & Projects Team Leaders
Cornwall Housing —Truro
- £45,312 a year
- Full-time
- Hybrid work
- Maintenance
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
1d
Telesales Sales Representative
HookedOnMedia —Truro
- From £12.71 an hour
- Part-time
- Hybrid work
- Salesforce
- English
- In-person
- Work from home
Quick apply
14d
Premium Client Associate - Cornwall
Sham Bodie Limited —Redruth
- £30,000 - £120,000 a year
- Temporary
- Hybrid work
- Hospitality
- Customer service
- Organisational skills
Quick apply
Income Management Officer
Cornwall Housing —Bodmin
- £28,072 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
13d
Workplace Officer
Cornwall Council —Truro
- Full-time
- Oracle
- English
- Annual leave
- Employee discount
Sales & Guest Experience Coordinator
Cornish Gems Ltd —Truro
- From £24,480 a year
- Weekend availability
- Sales
- Customer service
- Hotel
- Sick pay
Quick apply
7d
Client Manager
Hawkins Backwater —Truro
- £25,000 - £45,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
Quick apply
9d
Recovery Worker, Mid Cornwall - Ref 0143ZS
WithYou —Truro
- From £28,000 a year
- Full-time
- Rehabilitation centre
- IT
- Communication skills
- Annual leave
- Referral programme
Quick apply
5d
Client Account Executive (Fixed Term Contract)
ANGEL FULFILMENT SERVICES LTD —Lostwithiel
- £25,000 a year
- Full-time
- Customer service
- Mentoring
- Office experience
- Free parking
Quick apply
18h
Principal Auditor
Cornwall Council —Truro
- Full-time
- English
- Annual leave
- Employee discount
14d
Assistant Depot Manager
Dainton Group Services —Redruth
- £13 an hour
- Part-time
- Customer service
- Computer literacy
- Supervising experience
- Free parking
- Store discount
Quick apply
8d
Automotive IT Specialist (Full Time)
Garage Vitals —Par
- £28,000 - £40,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
7d
Disrepair Contracts Manager
Cornwall Housing —Bodmin
- £40,594 a year
- Hybrid work
- Marketing
- Maintenance
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
14d
Regional Contracts Manager (West Cornwall)
Cornwall Housing —Truro
- £54,973 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Analysis skills
- Free parking
- Annual leave
Quick apply
1h
Retail Security Officer
Hireonline Industrial —Truro Trehaverne ED
- £14.80 - £16.20 an hour
- Customer service
- Communication skills
13d
Managing Director
ST EWE FREE RANGE EGGS LIMITED —Truro
- Project management
- Bakery
- Communication skills
- Annual leave
11d
Operations Manager
Lodgeitech Ltd —Bodmin
- £28,568.77 - £64,419.30 a year
- Full-time
- Bilingual
- Management
- Sales
Quick apply

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Customer Experience Executive

Correct Contract Services Ltd -
St. Columb

Quick apply

Job details

Permanent
£32,000 - £35,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Referral programme

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

About The Role

Job Purpose:
The Customer Experience Executive is responsible for supporting the delivery of a consistent, high-quality customer journey across the Cornwall division. The role will work closely with operational delivery teams,
site staff, clients, and residents to ensure customer engagement, communication, and satisfaction remain
central throughout all programmes of work.
The postholder will provide support and guidance to customers and residents, including vulnerable
individuals, through all stages of delivery. This includes resident profiling, customer engagement activities,
pre-work meetings, mid-work reviews, post-work auditing, and resolving customer concerns.
The role will also support the coordination and delivery of Corporate Social Responsibility (CSR) and Social
Value initiatives across the division, ensuring contractual commitments and community engagement
objectives are achieved.

Key Responsibilities:

Maintain positive customer engagement by assessing, improving, and implementing

contact protocols and profiling processes

Deliver a high-quality service to both the client and customers, ensuring respect for all

individuals and meeting challenges

Revise and implement systems and procedures to enhance engagement and customer

experience in collaboration with management teams

Provide educational opportunities and experiential growth for administrative and trade staff,

focusing on a customer-centric approach

Resolve customer objections, complaints, and site-based queries, whilst managing resident

perceptions

Visit customers in their homes to reassure and provide ongoing support.
Co-ordinate CSR activities and social value programmes
Collaborate with client RLOs and housing teams to manage safeguarding, tailored

interventions, and non-access issues

Help build a customer-centric focus across CCS.
Support operational teams to ensure productivity, service levels and customer expectations

are consistently met

Skills/Qualifications:

Proven experience in customer service and site-based engagement, including managing customer engagement programmes and conducting 360 reviews
Experience with resident profiling and safeguarding
Strong communication and problem-solving skills

• Experience working collaboratively with operational teams, clients, housing providers, and external stakeholders to achieve service outcomes • Strong organisational skills with the ability to manage multiple priorities and maintain accurate records.

Ability to deliver coaching, guidance, or training to administrative and operational staff to promote a customer-focused culture
Demonstrated ability to support operational performance by improving productivity, service standards, and customer expectations
Experience working in fast-paced environments with the ability to adapt to changing priorities and operational challenges Personal

Attributes:

You pride yourself on truth and share knowledge for the greater good.
You are committed to improvement and are an active team participant.
You accept responsibility for your role and promote ownership in others.
You have a desire to be successful and achieve goals, whether small or large.
You are flexible to meet business needs and actively work towards expanding your knowledge and skills

About Us

About Us

Established in 2007, CCS has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence.

What We Offer
- Pension Scheme: Auto-enrolment after probation.
- Flexible Annual Leave: Option to buy or sell leave after probation.
- Professional Development: Access to in-house and external training.
- Employee Assistance Programme: 24/7 support.
- Refer a Friend Bonus: Reward scheme for successful referrals.
- Parking: Available at office locations.
Why Choose CCS?

Skill Development: Access to training programmes, coaching, and mentoring.

Career Growth: Clear pathways for personal and professional advancement.

Long-Term Contracts: Enjoy stability and job security.

We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.

Apply Now and Shape the Future with CCS!

Quick apply

Refine Your Search

customer support & client services jobs in truro, con

Customer Experience Executive

Viewing Assistant/Admin

Adminstrator

Repairs & Projects Team Leaders

Telesales Sales Representative

Premium Client Associate - Cornwall

Income Management Officer

Workplace Officer

Sales & Guest Experience Coordinator

Client Manager

Recovery Worker, Mid Cornwall - Ref 0143ZS

Client Account Executive (Fixed Term Contract)

Principal Auditor

Assistant Depot Manager

Automotive IT Specialist (Full Time)

Disrepair Contracts Manager

Regional Contracts Manager (West Cornwall)

Retail Security Officer

Managing Director

Operations Manager

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