Retail manager Work, Jobs in Turnham Green Station (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Team Leader
Co-op —Gunnersbury
- £15.73 an hour
- Temporary
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
5d
Assistant General Manager
Zest Leisure Group —London
- £42,000 - £48,500 a year
- Weekend availability
- Management
- Sales
- In-person
- Employee assistance programme
- Referral programme
Retail Supervisor
Screwfix —Hammersmith
- £15.23 an hour
- Weekend availability
- Annual leave
- Employee discount
10d
Assistant Manager - London and M25 Corridor
Wickes —Ealing
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Deputy Manager
Iceland —Southall
- £34,188 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Retail Supervisor
Nisbets —London
- £32,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee discount
Area Manager
Acai Berry Food Ltd —London
- £42,000 - £48,000 a year
- Weekend availability
- Management
- Sales
- Supervising experience
- Store discount
- Annual leave
Quick apply
15h
Assistant Store Manager - Westfield
Chisholm Hunter Ltd —West London
- Full-time
- Management
- Retail management
- Retail sales
- Store discount
- Annual leave
Quick apply
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
11d
Team Leader
The Perfume Shop —Shepherd's Bush
- £15.78 an hour
- Sales
- IT
- Leadership
- Employee discount
6d
AESTHETIC ASSISTANT CLINIC MANAGER - MATERNITY COVER
EverySkin —London
- £30,000 - £33,000 a year
- Full-time
- Management
- Sales
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
6d
Assistant Manager
Screwfix —Battersea
- Up to £32,750 a year
- Full-time
- Annual leave
- Employee discount
Operations / Store Manager
Fake It Flowers Ltd —Fulham
- £32,000 - £38,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
11d
Retail Supervisor
Legends Global (Europe) —London
- Weekend availability
- Hospitality
- Team management
- Organisational skills
Quick apply
Customer and Trading Manager - Online
Sainsbury's —London
- From £34,450 a year
- Management
- Customer service
- Leadership
- Employee discount
Assistant Manager - Westfield Stratford City, Hollister
AFH STORES UK LIMITED —London
- £38,000 a year
- Management
- Sales
- English
- Store discount
- Annual leave
Assistant Manager
Samsonite —London
- Full-time
- Sales
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
Starbucks —London
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Store Manager - TradePoint
B&Q —Feltham
- £41,200 - £52,500 a year
- Part-time
- Annual leave
- Employee assistance programme

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

retail manager jobs in turnham green station

Head Of Customer Experience

Customer Team Leader

Assistant General Manager

Retail Supervisor

Assistant Manager - London and M25 Corridor

Deputy Manager

Retail Supervisor

Area Manager

Assistant Store Manager - Westfield

Customer Operations Manager

Team Leader

AESTHETIC ASSISTANT CLINIC MANAGER - MATERNITY COVER

Assistant Manager

Operations / Store Manager

Retail Supervisor

Customer and Trading Manager - Online

Assistant Manager - Westfield Stratford City, Hollister

Assistant Manager

Assistant Manager

Store Manager - TradePoint

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