Senior client services Work, Jobs in Turnhouse, Edh (with Salaries)

FOS & Exec Complaints Specialist
JPMorganChase —Edinburgh
- Weekend availability
- Communication skills
- Banking
12d
Client Account Manager
Everysite / TLR Ltd —Edinburgh
- £29,000 - £34,000 a year
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- Organisational skills
Quick apply
11d
Office Administrator
Sports Labs Ltd —Livingston
- £25,420 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
3d
Project Supervisor
Felosama Integrated Services Ltd., —Edinburgh
- £2,750 - £3,600 a month
- Full-time
- Google Suite
- Microsoft Office
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
1d
Groups & Events Administrator - 20hrs/week
Delta Hotels by Marriott Edinburgh —Edinburgh
- £13.54 an hour
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
3d
Localities Support Worker
Edinburgh Women's Aid —Edinburgh
- £31,816.30 a year
- Part-time
- Hybrid work
- Experience working with children
- Bachelor's degree
- Computer skills
- Annual leave
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7d
Project Administrator
IPSUM —Livingston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
Quick apply
Senior Specialist - Middle Office Client Services
Franklin Templeton Investments —Edinburgh
- Full-time
- Master's degree
- Business
- Leadership
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Google Suite
- Microsoft Outlook
- Databases
- Annual leave
Receptionist
Aramark —Edinburgh
- £28,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Free parking
- Gym membership
Senior Numismatic Specialist
Atkinsons Bullion & Coins —Edinburgh
- £40,000 - £44,000 a year
- Full-time
- Customer service
- Computer literacy
- Supervising experience
- Health & wellbeing programme
- Sick pay
Quick apply
CRM Manager
Burges Salmon —Edinburgh
- CRM software
- Data analysis skills
- Leadership
Consulting Associate
Biedrzycki Enterprise Consulting Ltd —Edinburgh
- £3,800 - £4,900 a month
- Full-time
- Writing skills
- Research
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Engagement Consultant (Scotland)
WSP —Edinburgh
- Part-time
- Hybrid work
- No degree
- Organisational skills
- Communication skills
- Flexitime
- Work from home
9d
Operations Manager
Thomas Franks Ltd —Edinburgh
- £50,000 a year
- Full-time
- Customer service
- Merchandising
- English
- Employee assistance programme
- Employee discount
Quick apply
10d
E+ Senior DiscoverEU Inclusion Manager
British Council —Edinburgh
- £38,820 a year
- PMP
- Team management
- No degree
12d
Renewable Energy Development Advisor - Associate
Savills —Edinburgh
- Full-time
- Remote
- Business development
- Contracts
- Annual leave
Project Co-ordinator
Hymans Robertson LLP —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
3d
Account Director (Fixed-Term Contract Starting Oct 2026)
Emperor —Edinburgh
- Hybrid work
- Business development
- Flexible schedule
Events Catering Manager | EICC
Levy —Edinburgh
- £31,000 a year
- Business development
- First Aid Certification
- Continuous improvement
- Employee assistance programme
- Employee discount
12d

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FOS & Exec Complaints Specialist

JPMorganChase -
Edinburgh

Apply Now

Job details

Full-time
12 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Customer interaction
Root cause analysis
Communication skills
Banking

Full job description

JOB DESCRIPTION

At Chase, part of the JPMorgan Chase family, we are revolutionizing the financial services market in the UK with our innovative mobile banking app. Our mission is to empower customers to manage their finances seamlessly from the palm of their hand. As we build this exciting new venture, we are seeking talented individuals to join our team and deliver outstanding customer service. Be part of a dynamic environment where your contributions will make a real impact.

As a Customer Service Specialist in our Banking Operations team, you will deliver exceptional service and support to our customers. You will work with us to resolve inquiries and complaints, ensuring a seamless experience from first contact to resolution. This role offers the opportunity to collaborate with internal departments and manage high-risk complaints, contributing to the success of our business.

Job Responsibilities

Manage stakeholder communication, including with FOS investigators and Ombudsman.
Collaborate with internal departments like Fraud Investigations and Compliance for case returns.
Own high-risk complaints, including CEO/MD level referrals.
Handle inquiries from high-value customers and manage the Chase Exec mailbox.
Support audit walkthroughs and manage press office complaints.
Assist with vulnerable and vexatious customer complaints.
Perform administrative tasks, including recording PI for audits.
Adhere to regulated SLAs set by the FOS.
Provide analysis and deep dives on cases for senior leadership and FCA reviews.
Stay informed on industry standards and share trends with leaders.

Core Skills and Behaviors

Collaborative and customer-focused with excellent communication skills.
Passionate about delivering first-class service and solving complex queries.
Empathetic and a problem solver with the ability to investigate and resolve complaints.
Champion for process and product changes.
Critical thinker with a focus on root cause analysis and change advocacy.
Eager to learn and self-develop.

Qualifications, Experience & Attributes

Previous experience in Financial Services, particularly Banking.
Experience in a fast-paced, dynamic environment.
Proven ability to build relationships and provide exceptional service.
Team player with a collaborative mindset.

Additional Information
This role involves shift work, including mornings, evenings, and weekends on a rotational basis, with the option to work across 4 or 5 days per week. If you're ready to join the bank of the future and believe you're a great fit, apply today!

#ICBCareer #ChaseUKCustomerServices

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Apply Now

Refine Your Search

senior client services jobs in turnhouse, edh

FOS & Exec Complaints Specialist

Client Account Manager

Office Administrator

Project Supervisor

Groups & Events Administrator - 20hrs/week

Localities Support Worker

Project Administrator

Senior Specialist - Middle Office Client Services

Administrative Assistant

Receptionist

Senior Numismatic Specialist

CRM Manager

Consulting Associate

Engagement Consultant (Scotland)

Operations Manager

E+ Senior DiscoverEU Inclusion Manager

Renewable Energy Development Advisor - Associate

Project Co-ordinator

Account Director (Fixed-Term Contract Starting Oct 2026)

Events Catering Manager | EICC

I want to receive the latest job alerts for senior client services in turnhouse, edh

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