About the Job
Crawley Library is a modern and welcoming facility, located near the town centre in a spacious building with an on-site cafe.
It offers a wide range of services, including the Business & Intellectual Property Centre and Employ Crawley, providing support for starting a business or seeking employment. The library works closely with Crawley College and serves as the main lending resource for students across their further and higher education programmes.
You can also watch a video tour of Crawley Library on YouTube.
We are looking for friendly, enthusiastic, and resourceful individuals who have exceptional digital skills and a genuine passion to make a difference to the local community.
It’s not just about the books! We are looking for someone who understands the power of community and the importance of fostering a love for reading in people of all ages.
Library Assistants welcome everyone with a positive attitude and a resilient approach to every request. Providing excellent customer service is central to our library service, creating dynamic and engaging environments. Flexibility, creativity, and initiative are essential qualities for success.
Your responsibilities will include:
- Being the dedicated go-to person for customers at the library, passionately helping them with their questions and sincerely guiding them to other services
- Supporting the delivery of a wide range of reading events, including Rhyme Times and author talks.
- Using a variety of IT systems and services confidently and effectively including entering basic data into the library system, such as registering new members.
- Responding to enquiries from customers and colleagues, both in person and over the phone.
- Helping with reading recommendations
- Creating new themes for book displays.
- Maintaining, presenting, and processing book stock.
The successful candidate will have the opportunity to lead engaging in-person Storytime and Rhyme Time sessions, typically lasting around 30 minutes. We are looking for a confident individual who will play a vital role in inspiring a love of reading, music, and language in children. Through storytelling, nursery rhymes, songs, action rhymes, musical instruments, and puppets, you will help create a fun and interactive learning environment.
To get a sense of these activities, you can listen to one of our online Storytimes recorded by library staff: Storytime Online - YouTube or watch our Rhyme Time video: Libraries are for everyone: Rhyme Time
The variety of our work means that no two days are the same. We get huge job satisfaction from helping everyone who comes through our doors, and you could too!
Required Qualifications and Skills
- 4 GCSEs with 9-4 / A-C passes including Maths and English, or equivalent qualification/experience.
- Experience working collaboratively within a team to complete shared tasks.
- Digital skills to effectively assist customers, including navigating emails and accessing the library website, app, and eLibrary.
- Strong communication and customer service skills to engage effectively with the public.
- Good interpersonal skills with the confidence to engage effectively with children, families, and customers of all ages.
- Capable of consistently meeting deadlines and adapting to the varied demands of each day, ensuring smooth and effective service.
- Skilled in taking initiative and applying sound judgment, while unwaveringly adhering to library practices and procedures.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Rewards and Benefits
We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.
You will benefit from 25 days annual leave, rising to 28 days after 5 years’ service (pro rata for part time) plus the opportunity to buy additional leave and an excellent local government pension scheme.
We think libraries are great places to work, where you can make a difference to local communities every day. Find out more about the variety that comes with working in a library and hear first-hand from some of our library staff here: Library Jobs at West Sussex Libraries
A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.
For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.
Further Information
The reference number for this role is CPP01350.
For an informal conversation or for further information regarding the role, please contact Victoria Roffe at [email protected]
For issues or queries regarding your application please contact [email protected]
Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure that any gaps in employment are covered in your CV.
Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
Struggling to apply? Book onto a Digital Support Session in a library near you to get help navigating our application form.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, , satisfactory references, and health check.
Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
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Job Reference: CPP01350
