Product support Work, Jobs in Twyford, Brk (with Salaries)

Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Store Colleague - Part Time
JDSPORTS —Reading
- Part-time
- Customer service
- Communication skills
- Employee discount
Quick apply
4d
Customer Service and Technical Advisor (Call Centre)
Manrose Manufacturing Ltd —Reading
- £12.71 an hour
- Full-time
- Microsoft Word
- Customer service
- Engineering
- Annual leave
- Referral programme
Quick apply
Operations & Growth Coordinator
Colombia Coffee Roasters —Oxford
- £20 an hour
- Part-time
- Sales
- Social media management
- Organisational skills
- Free parking
- Employee discount
Quick apply
Sales Representative
Ascension Enterprise —Twyford
- Full-time
- Sales
- Customer service
- Public speaking
- Free parking
Quick apply
5d
One Stop - Customer Service Assistant
One Stop —Henley on Thames
- £12.81 an hour
- Full-time
3d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Reading
- Temporary
- Customer service
Retail Assistant
Screwfix —Bracknell
- £13.78 an hour
- Part-time
- Annual leave
- Employee discount
3d
Store Assistant
Aldi —Bracknell
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
Stock Assistant
Aldi —Bracknell
- £13.12 an hour
- Customer service
- Annual leave
- Employee assistance programme
Junior Helpdesk Support Technician
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
5d
Main - Sales Assistant
WHSmith Travel —Reading
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
1d
Main - Sales Assistant
WHSmith Group —Reading
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
1d
Technical Support Desk Agent
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £30,000 - £32,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Free parking
- Employee assistance programme
Quick apply
9d
Executive Assistant (12 month FTC)
BD —Winnersh
- £27,600 - £42,075 a year
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Customer Service Advisor - 9-month Fixed Term Contract
BD —Winnersh
- £25,000 - £38,125 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
3d
Barista
Starbucks —Winnersh
- Weekend availability
- Store discount
- Employee assistance programme
Retail Assistant
Holland & Barrett —Henley on Thames
- £13.17 an hour
- Part-time
- Store discount
- Annual leave
9d
Recreation Assistant
GLL —Reading
- £27,351.61 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Production Operative (Testing & Packing) | £30,800 | Monday to Friday, no shift work
Martindale Electric Company Limited —Watford
- £30,800 a year
- Full-time
- Electrical experience
- In-person
- Hand tools
- Free parking
- Employee discount
Quick apply
1d

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Customer Services Executive

Healthxchange -
Reading

Quick apply

Job details

Up to £30,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Office
Organisational skills
IT
Customer support
Communication skills
Time management

Full job description

Customer Services Executive

Location: Reading, Hybrid

Reporting to: Customer Services Manager

Salary: up to £30,000 pa, plus discretionary annual performance bonus

Work schedule: Our Customer Services department is open Monday to Friday 8am to 6pm. Your shift will be scheduled either 8am to 5pm or 9am to 6pm.

About Us:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8 and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

We’re looking for a dynamic, people-focused individual to join our Customer Services team and play a key role in delivering outstanding support across phone, email, and live chat. You’ll help create exceptional customer experiences while contributing to the continued success and growth of Healthxchange.

Requirements:

Excellent understanding of what a great customer experience is.
Previous experience in a Customer Support or Contact Centre environment.
Strong organisational skills and able to work to deadlines and deliver results under pressure.
High attention to detail with a focus on quality.
Excellent email writing skills.
Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable.
Self-motivated, with the ability to work under minimal supervision.
Excellent time management capability.
Proven communication skills, and confident telephone manner.
IT skill such as Microsoft Office and CRM systems (Salesforce desirable)

Responsibilities:

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.
Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer.
Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.
Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies.
Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times.
Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
Always act as a team player, working with your colleagues to achieve department goals and objectives.
Maintain accurate records within our customer database and CRM system.
Support with initiatives to upsell or promote HXP’s products or services.
Maintain an up-to-date knowledge of company products and procedures.
Provide support with ad-hoc projects and tasks as required.

Benefits

Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Work Location: Hybrid remote in Reading RG2 0NH

Quick apply

Refine Your Search

product support jobs in twyford, brk

Customer Services Executive

Store Colleague - Part Time

Customer Service and Technical Advisor (Call Centre)

Operations & Growth Coordinator

Sales Representative

One Stop - Customer Service Assistant

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Retail Assistant

Store Assistant

Stock Assistant

Junior Helpdesk Support Technician

Main - Sales Assistant

Main - Sales Assistant

Technical Support Desk Agent

Executive Assistant (12 month FTC)

Customer Service Advisor - 9-month Fixed Term Contract

Barista

Retail Assistant

Recreation Assistant

Production Operative (Testing & Packing) | £30,800 | Monday to Friday, no shift work

I want to receive the latest job alerts for product support in twyford, brk

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