Location:
Fully Remote - GB
Xperience helps SMEs unlock the full potential of their business using Digital Solutions, built with Xperience.
Our industry experts get to know our client’s business inside and out, exploring processes, pain points and people, to build tailored technology across Cloud & IT Services, Cyber Security, CRM, and ERP.
With solutions designed around client operations, we provide the freedom to be more productive and focus on what is important for your business – without getting side tracked by the admin. At Xperience, we create digital solutions with the power to improve and protect your business, both now and in the future.
Our people are what make us different. They are the primary reason our clients recommend us. Their unique skills and infectious energy help our clients focus on what matters most. Our people actively engage with clients using a collaborative style that prioritises teamwork and trust.
As a rapidly growing business, we look for people who share our values (of integrity, collaboration, ambition and success) to come on our growth journey with us, and create an amazing career #BuiltwithXperience
The Role
We are looking for a Credit Controller to support the effective management of customer debt, cash collection, and query resolution across the business.
The role will be responsible for ensuring customer payments are collected in line with agreed terms, cash is accurately allocated, and invoice queries are resolved promptly by working closely with customers, account managers, and the wider finance team.
This is a key role in supporting strong working capital management and maintaining good customer relationships while ensuring overdue balances are actively managed and escalated where required.
Credit Control & Collections
- Proactively manage customer debt and ensure payments are collected in line with agreed terms
- Issue regular customer statements and payment reminders
- Follow up overdue balances by email and phone
- Agree and monitor payment plans where appropriate
- Escalate overdue or high-risk accounts internally where required
- Support preparation and issue of formal / legal collection letters where necessary
Cash Allocation & Ledger Management
- Allocate customer receipts accurately and promptly
- Match payments to invoices and resolve allocation queries
- Maintain clean and accurate customer account records
- Investigate unallocated cash and ensure timely resolution
- Support regular review of aged debt and overdue balances
Invoice Queries & Credit Notes
- Liaise with customers on invoice queries and disputes
- Work with account managers and operational teams to resolve billing issues
- Track query status and ensure timely follow-up
- Raise and process credit notes where approved
- Ensure credit notes are supported by appropriate approval and documentation
Internal Stakeholder Management
- Work closely with account managers to resolve customer issues and support payment collection
- Escalate problem accounts clearly and promptly
- Provide regular updates on key debtors and collection risks
- Support finance leadership with debtor reporting and working capital updates
Process & Control
- Follow agreed credit control policies and procedures
- Maintain accurate notes and records of customer contact
- Support improvements to credit control processes and reporting
- Help identify recurring billing or collection issues and escalate for resolution
Benefits Package (*subject to specific contract terms):
- Private Medical Insurance on completion of probationary period for you, with option to add spouse and children and reduced cost*
- Salary Sacrifice Pension Scheme,3% ER,5% EE contributions
- Death in Service Benefit x3-times base salary from commencement of employment*
- Generous 30-Day Annual Holiday Entitlement (Jan-Dec)
- 8 Public Holidays
- Additional Guaranteed Birthday Leave- 1 Day
- Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice
- Enhanced Sick Pay on completion of probationary period
- Bereavement Leave Policy
- Enhanced Parental Leave Policy
- Well being Benefits (Mental Health Support, Flu Vaccinations etc)
- Long Service Awards commencing from 1 years’ service
- Monthly/ Annual Recognition Awards
- 36.25 hours working week
- Hybrid Working*
- Salary Sacrifice Cycle to Work Scheme*
- Salary Sacrifice EV Scheme coming soon*
- Employee Referral Bonus of £1500 per hire
- Discounted IT Purchase Scheme
- Company Funded Social Events
- Easily accessible and free car parking*
Essential:
- Previous experience in credit control, accounts receivable, or a similar finance role
- Strong understanding of customer ledgers, cash allocation, and invoice management
- Confident communicating with customers by phone and email
- Ability to manage overdue debt whilemaintainingprofessional customer relationships
- Good attention to detail and accuracy
- Organisedand able to manage multiple accounts and priorities
- Comfortable escalating issues internally whenrequired
- Good working knowledge of Excel and finance systems
Desirable:
- Experience working in a fast-paced or multi-entity business
- Experience inan IT, MSP, SaaS, technology, or service-based business
- Experience using Business Central, ConnectWise, or similar systems
- Experience supporting aged debt reporting and cash forecasting
- Experience dealing with complex invoice queries or customer disputes
- Familiarity with legal collection processes or formal debt escalation procedures
Key Skills & Attributes:
- Proactive and persistent, with a positive approach to collections
- Professional, firm, and clear communication style
- Strong problem-solving skills
- Able to build relationships with both customers and internal teams
- Comfortable working to deadlines and collection targets
- High levelof ownership and accountability
- Commercially aware, with an understanding of the impact of cash collection on the wider business
