Cluster head Work, Jobs in United Kingdom (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Head of Continual Service Improvement
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £79,504 - £91,609 a year
- Full-time
- Patient care
14h
Head of Central Logistics
Nomad Foods —Woking
- Full-time
- Leadership
12d
UCAS Advisor & Oxbridge Coordinator
Newstead Wood School —London
- Full-time
- School
Senior Product Designer
Axel Partners —Remote
- £85,000 - £105,000 a year
- Full-time
- Remote
- Communication skills
Quick apply
7d
Assistant Professor (111728-0626)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- University
- Python
6d
Head of Partnerships & Grants
iCOMAT —Swindon
- Remote
- Business development
Club Manager
Gymfinity Kids —Farnborough
- £31,500 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Employee discount
- Referral programme
Quick apply
Communications Lead SEISMIC SHIFT
University of Strathclyde —Glasgow
- £47,389 - £58,225 a year
- Full-time
- Communication skills
4d
Technical Customer Service Business Partner
Solenis —Northampton
- Full-time
- Hotel
4d
Deputy Editor (Medicine)
Wiley —Remote
- £36,100 - £51,833 a year
- Full-time
- Remote
- Doctoral degree
- Communication skills
Head of North Europe
Elekta —London
- Remote
- Sales
- English
- Bachelor's degree
- Annual leave
6d
Cluster Assistant Financial Controller
Dalata —Belfast
- Full-time
- Hospitality
- Hotel
- Analysis skills
- Employee assistance programme
Quick apply
6d
Assistant Head Housekeeper
Perle Hotels Ltd. —Portree
- £31,000 a year
- Full-time
- Hotel
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Head of Engineering – Client Experience
Reward Gateway —London
- £110,000 - £137,000 a year
- Full-time
- Hybrid work
- Administrative experience
- AWS
- APIs
- Employee discount
Quick apply
Assistant Professor (Teaching) in Esports
Coventry University —Coventry
- £46,115 - £52,597 a year
- Full-time
- Master's degree
- Teaching
- Annual leave
Lecturer in Political Philosophy (T&S)
Newcastle University —Newcastle upon Tyne
- £36,636 - £41,064 a year
- Full-time
- Doctoral degree
- Administrative experience
- University
14d
Head of DevOps
1inch —Remote
- Full-time
- Remote
- DevOps
- AWS
- APIs
Quick apply
Head of Department
University of East London —London
- £73,705 - £92,190 a year
- Hybrid work
- Doctoral degree
- Master's degree
- University
- Employee discount
Franchise Community Manager
International Workplace Group plc —Leicester
- English
- Microsoft Office
- In-person
6d

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cluster head jobs near united kingdom

Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

cluster head jobs in united kingdom

Operational Excellence & Process Improvement Lead

Head of Continual Service Improvement

Head of Central Logistics

UCAS Advisor & Oxbridge Coordinator

Senior Product Designer

Assistant Professor (111728-0626)

Head of Partnerships & Grants

Club Manager

Communications Lead SEISMIC SHIFT

Technical Customer Service Business Partner

Deputy Editor (Medicine)

Head of North Europe

Cluster Assistant Financial Controller

Assistant Head Housekeeper

Head of Engineering – Client Experience

Assistant Professor (Teaching) in Esports

Lecturer in Political Philosophy (T&S)

Head of DevOps

Head of Department

Franchise Community Manager

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