Desktop support team leader Work, Jobs in United Kingdom (with Salaries)

Technical Operations Team Leader
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
Linux Desktop Support Associate (London UK office)
Canonical —London
- English
- Bachelor's degree
- Travel
- Employee assistance programme
Quick apply
13d
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
1d
IT Support Engineer (1st Line)
eMed —London
- £32,000 - £36,000 a year
- Full-time
- No degree
- In-person
- Internship
- Employee assistance programme
- Life insurance
Quick apply
4d
1st Line Support Analyst
Aquis Exchange —London
- Hybrid work
- Spanish
- Microsoft Office
- IT
Quick apply
Group IT Operations and Security Engineer
Chartered Insurance Institute —London
- £60,000 - £65,000 a year
- Full-time
- Azure
- Microsoft Office
- Analysis skills
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Developer Relations AI (100% remote)
Tether Operations Limited —London
- Full-time
- Remote
- Computer Science
- Engineering
- English
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
11d
Technology Support Analyst
Latham & Watkins LLP —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
IT Local Support Professional
Canon —Uxbridge
- Up to £33,450 a year
- Full-time
- Microsoft Office
- SharePoint
- IT
7d
Service Desk Analyst
Fujitsu —Bracknell
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Employee assistance programme
12d
Deputy Director for Infrastructure and Networks
Scottish Government —Edinburgh
- £97,819 a year
- Full-time
- Presentation skills
- Agile
- IT
20h
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Senior Service Desk Consultant - 3rd Line
Technology Services Group —Remote
- £45,000 a year
- Remote
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Senior Sales Manager | Remote
EDGE Tutor International —Remote
- £40,000 - £50,000 a year
- 8 hour shift
- Remote
- Spanish
- Sales
- Marketing
- Flexible schedule
Quick apply
12d
IT Airport Engineer - Glasgow Airport
ESP Global Services Limited —Paisley
- £25,114.96 a year
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
11d
Cloud Support Engineer (London UK office)
Canonical —London
- English
- Bachelor's degree
- Travel
- Employee assistance programme
13d

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Technical Operations Team Leader

University College London -
London

Apply Now

Job details

Permanent | Full-time
£54,931 - £64,644 a year

Benefits

Cycle to work scheme
On-site gym
Season ticket loan
Annual leave
Company pension
Employee assistance programme

Qualifications

Management
Technical support
Supervising experience
ITIL
IT
Leadership
Communication skills

Full job description

Ref Number

B01-05516

Professional Expertise

IT and Digital

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

£54,931-£64,644

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

Closing Date

17-Jul-2026

About us

At UCL, we believe that technology plays a vital role in enabling world-leading education, research and innovation. As one of the world’s leading universities, with more than 50,000 students and 16,000 staff, we are committed to tackling some of the most pressing challenges facing society.

The Information Services Division (ISD) is at the heart of this mission, delivering technology services that support learning, teaching, research and professional services across the university. Within ISD, Technical Operations provides the frontline technical expertise that keeps our campuses connected, productive and ready to support a diverse and vibrant academic community.

We are now looking for an experienced Technical Operations Team Leader to join our Technical Operations team and help shape the delivery of high-quality IT, AV and network support services across the UCL estate.

About the role

This is an exciting leadership opportunity for an experienced technical support professional who enjoys combining people management with operational excellence.

As Technical Operations Team Leader, you will lead a team of engineers responsible for delivering responsive, customer-focused support for desktop, laptop, network and audio-visual technologies across UCL. You will oversee the day-to-day management of service delivery, ensuring incidents and requests are resolved efficiently, service levels are met, and customers receive an excellent experience.

Working closely with colleagues across Technical Operations, Service Desk and specialist technical teams, you will act as an escalation point for complex issues, provide technical guidance to engineers, and identify opportunities to improve service performance and customer outcomes.

Alongside operational leadership, you will play a key role in developing your team. You will provide coaching, mentoring and performance management, helping colleagues build their technical capability and deliver consistently high standards of service.

The role offers a varied and visible remit, spanning resource planning, service improvement, stakeholder engagement, reporting and operational leadership across a large and complex organisation.

Please note this is full time role is offered on a hybrid working basis with a minimum of 3-days onsite (subject to change).

Job Ref: B01-005516

Closing Date: 17-07-2026– 23:59 (UK time)

About you

You will be an experienced technical support or IT operations professional with a strong understanding of customer-facing technology services and a passion for delivering excellent support.

You will bring experience of leading or supervising technical teams within a service-focused environment and will be confident managing workloads, prioritising competing demands and maintaining high service standards. You will have a broad understanding of desktop, laptop, networking and audio-visual technologies, together with experience working within an ITIL-aligned service environment.

We are particularly interested in candidates who can combine technical credibility with strong people leadership skills. You will be an effective communicator, capable of building positive working relationships with colleagues and stakeholders at all levels, and comfortable providing guidance, coaching and support to help others succeed.

You will also have strong problem-solving abilities, a continuous improvement mindset, and the confidence to identify opportunities to enhance services, streamline processes and improve the customer experience.

In return, you will join a collaborative and supportive team environment, with opportunities to contribute to the delivery of technology services that support one of the world's leading universities and its ambitious future plans.

What we offer

Standard UCL Benefits:

41 days’ holiday (27 days annual leave, 8 bank holidays, 6 closure days)
Option to purchase 5 additional days’ annual leave
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme, season ticket loan, and immigration loan
Relocation support for eligible posts
On-site nursery and gym
Enhanced maternity, paternity, and adoption pay
Staff Support Service (employee assistance programme)
Discounted medical insurance

Full details: UCL Rewards and Benefits.

Our commitment to Equality, Diversity and Inclusion

“As London’s Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We particularly encourage applications from candidates underrepresented in UCL’s workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women.”

Read more: UCL Equality, Diversity and Inclusion.

Applicants should also familiarise themselves with UCL’s policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy

Apply Now

Refine Your Search

desktop support team leader jobs in united kingdom

Technical Operations Team Leader

EUC Engineer

Linux Desktop Support Associate (London UK office)

Technical Support Supervisor

IT Support Engineer (1st Line)

1st Line Support Analyst

Group IT Operations and Security Engineer

Head of Projects - Reading, UK

Developer Relations AI (100% remote)

Service Desk Analyst

Technology Support Analyst

EUC & Desktop Support Manager

IT Local Support Professional

Service Desk Analyst

Deputy Director for Infrastructure and Networks

Helpdesk Manager

Senior Service Desk Consultant - 3rd Line

Senior Sales Manager | Remote

IT Airport Engineer - Glasgow Airport

Cloud Support Engineer (London UK office)

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