Er manager Work, Jobs in United Kingdom (with Salaries)

CS Team Manager (Spanish), Delivery Station Liaison
Amazon UK Services Ltd. —Remote
- Weekend availability
- Remote
- Spanish
- Microsoft Excel
- Management
ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Area Manager
Lucy and Yak —Brighton
- £40,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Management
- Sales
- Driving
Assistant Team Manager - Single Point of Access (Childrens)
Wrexham County Borough Council —Wrexham
- £46,142 - £49,282 a year
- Bilingual
- English
- IT
- Annual leave
- Employee assistance programme
Team Manager - Family Support Team
Wrexham County Borough Council —Wrexham
- £3,300 a month
- Bilingual
- English
- IT
- Annual leave
- Employee assistance programme
ER Manager
Oxalis Logistics UK —Huddersfield
- Up to £71,500 a year
- Full-time
- Communication skills
- Negotiation
- Employee assistance programme
HR & People Professionals (All Levels) - UK Wide
Concept AI Ltd —London
- £28,000 - £120,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Work from home
Quick apply
9d
Rugby Engagement Officer
The Welsh Rugby Union —Cardiff
- £30,914 a month
- Weekend availability
- Hybrid work
- IT
- Communication skills
- Free parking
- Employee assistance programme
1d
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
People Operations Manager
Farmer J —London
- £50,000 - £55,000 a year
- Full-time
- Human resources
- IT
- Employee assistance programme
- Employee discount
Quick apply
Employee Relations Manager
Amgen —Cambridge
- Spanish
- English
- Analysis skills
12d
People Business Partner - South East of England
NRG Riverside —Remote
- From £50,000 a year
- Remote
- Human resources
- Free parking
- Annual leave
Quick apply
HR Manager
Amey Ltd —Remote
- £43,000 - £46,000 a year
- Full-time
- Management
- Travel
- Human resources
- Annual leave
- Employee discount
Quick apply
14d
HR Business Partner
Rendall & Rittner —Remote
- Full-time
- Remote
- Human resources
- Employee assistance programme
- Employee discount
14d
People Advisor - 6 Months FTC
ZEPZ TECHNOLOGY SERVICES LIMITED —Remote
- Remote
- Human resources
- AI
- Communication skills
- Annual leave
- Employee discount
People Operations Generalist
Splendid Hospitality Group —Watford
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Northampton
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
3d
People Adviser - ER
Norwich City Council —Norwich
- £39,862 - £42,839 a year
- Hybrid work
- Management
- Microsoft Office
- Analysis skills
- Annual leave
7d
Employee Relations & Policy Manager
Hyperoptic —Hammersmith
- Full-time
- Hybrid work
- Human resources
- In-person
- Communication skills
- Annual leave
- Employee discount
Communications Officer
Cardiff University —Cardiff
- £28,031 - £31,236 a year
- Part-time
- Hybrid work
- University
- Annual leave
14d

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CS Team Manager (Spanish), Delivery Station Liaison

Amazon UK Services Ltd. -
Remote

Apply Now

Job details

Full-time

Qualifications

Spanish
Microsoft Excel
Management
Customer service
Data analysis skills
Microsoft Office
Organisational skills
Pivot tables
Business coaching
Leadership
Communication skills
Time management

Full job description

DESCRIPTION

Are you passionate about motivating and developing a team of driven, customer-obsessed associates? Do you love diving into systemic delivery issues and developing solutions to challenging problems? If yes - we have the role for you!

Amazon is looking for a Customer Service Team Manager working within our Delivery Station Liaison team who will have responsibility for approximately 20 associates supporting our last-mile delivery network across Spain (AMZL). You'll act as the critical bridge between Customer Service and Delivery Station operations, ensuring real-time resolution of customer delivery escalations and driving Same-Day Delivery Success Rate (DSR) performance.

The number one priority is ensuring your associates are supported to deliver a world-class customer experience. As a DSL Team Manager, you'll set the vision and culture of your team by creating individual and team performance goals, maintaining focus on improving customer satisfaction through delivery recovery, and identifying systemic delivery issues to implement dynamic solutions.

The ideal Team Manager understands that supporting their people is the most important role they perform. You are open and approachable, engage with your people individually to understand how to most effectively coach and motivate them, and invest time developing your team to feel supported to become legends. You build an inclusive work environment where associates are engaged and feel a positive sense of achievement about their role in recovering deliveries for our customers.

Successful Candidates Will Demonstrate:

Leadership:

Effectiveness and previous experience in developing a team of customer service associates.
Understanding of effective coaching techniques and ability to support people through individual development plans.

- Proficient listening and overall communication skills - a positive communicator who is sensitive to having difficult conversations to motivate associates

Ability to confidently facilitate team discussions, engage team members in group settings, and communicate business messages
Demonstrates a high level of professionalism and is approachable

Operational Delivery:

Strong time management and organizational skills with the ability to prioritise workload for ever-changing priorities
Completes tasks on time to a high quality standard
Develops and achieves performance goals and objectives in line with network-wide vision
Data-driven mindset — comfortable interpreting performance metrics and using reporting tools to drive actions
Ability to lead without authority to drive stakeholder engagement

Key job responsibilities
Manage, coach, and develop a team of 20 (approx) DSL associates handling reactive and proactive customer delivery contacts across Spanish stations (DS, XPT, AMPL,Hub)
Own DSR performance for your pod, identifying miss trends and root causes and driving corrective actions with stations and DSP partners
Coordinate real-time with Hub Delivery Partners, Delivery Service Partners (DSPs), and station operations to resolve urgent customer escalations
Conduct weekly deep dives into station performance and WoW trends; present findings at WBR and alignment meetings
Help associates understand the performance bar and support them to reach it through effective coaching and individual development plans
Encourage and drive team engagement; take action on issues and opportunities raised in Gemba discussions or continuous improvement initiatives
Collaborate cross-functionally with ER, Operations Managers, and EMEA DSL leadership on process improvement and team engagement initiatives

About the team
The Delivery Station Liaison (DSL) team are the voice of the customer from within Amazon Logistics (AMZL) sites. The team prioritise same day delivery reattempts to deliver for the customer and work in a pre-emptive manner to remove any potential barriers to deliver. All of this is completed whilst providing first in class customer service via outbound calls to our customers.

BASIC QUALIFICATIONS

Experience in a people management or leadership role which includes coaching and developing others
Experience demonstrating leadership and people management in Customer Service or customer facing roles
Experience using MS Office, especially MS Excel for data analysis and pivot tables
Experience with Microsoft Office suite, particularly Excel
Work flexible shifts including night shifts/weekends

PREFERRED QUALIFICATIONS

Speak, write, and read fluently in Spanish

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

er manager jobs in united kingdom

CS Team Manager (Spanish), Delivery Station Liaison

ER Manager

Area Manager

Assistant Team Manager - Single Point of Access (Childrens)

Team Manager - Family Support Team

ER Manager

HR & People Professionals (All Levels) - UK Wide

Rugby Engagement Officer

Zara Covent Garden Customer Experience Manager

People Operations Manager

Employee Relations Manager

People Business Partner - South East of England

HR Manager

HR Business Partner

People Advisor - 6 Months FTC

People Operations Generalist

Employee Relations Manager, Employee Experience & Relations UK&IE

People Adviser - ER

Employee Relations & Policy Manager

Communications Officer

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