Experience manager Work, Jobs in United Kingdom (with Salaries)

Customer Experience Manager, Strategic Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Analytics
Manager, Customer Experience, SMB & Mid Market
NAVEX —London
- £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- AI
Customer Experience Manager
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Annual leave
Quick apply
9d
Sales Enablement Manager (Operations)
Revolut —Remote
- £10,700 - £21,700 a month
- Remote
- Sales
- English
- Communication skills
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Customer Experience Manager
Cloud-Ex Technology Solutions Ltd. —London
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Customer service
- Data analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Customer Experience Manager
Jalla Transport & Mobility Services Ltd. —Cardiff
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Customer service
- Data analysis skills
- Flexitime
Quick apply
1d
Mobile Customer Account Manager
U.S. Bank National Association —London
- £44,285 - £52,100 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Customer Experience Manager
ArribaCom Communications Ltd. —Cardiff
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Data analysis skills
- English
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Customer Success Manager
Orbit Partners Limited —London
- £50,000 - £69,999 a year
- Full-time
- CRM software
- Data analysis skills
- Communication skills
Quick apply
6d
Customer Success Manager
Uptick —Shoreditch
- £50,000 - £66,000 a year
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Communication skills
Quick apply
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
1d
Partnerships Manager (Lifestyle)
Revolut —Remote
- £16,500 a month
- Remote
- English
- Business development
- Communication skills
Partnerships Manager (Property Management)
Hausencare —London
- £45,000 - £65,000 a year
- Part-time
- Remote
- Business development
- Contracts
- Negotiation
- Work from home
Quick apply
2d
Customer Experience Manager
Ellis Mather Group Limited —Tuxford
- £30,000 a year
- Full-time
- Hybrid work
- Annual leave
- Referral programme
Quick apply
Area Care Manager
Helping Hands —Leeds
- Up to £80,000 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Juicebox —London
- £110,000 - £160,000 a year
- Full-time
- AI
Operations Manager
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Annual leave
- Employee assistance programme

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experience manager jobs near united kingdom

Customer Experience Manager, Strategic Enterprise

NAVEX -
London

Apply Now

Job details

Full-time
£60,000 a year

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Customer relationship management
Risk management
Relationship management
Multidisciplinary collaboration
AI
Communication skills
Analytics

Full job description

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

NAVEX is seeking a Customer Experience Manager, Strategic Enterprise to deliver highly personalized and strategic experience for our most important enterprise customers. This role is responsible for managing a focused portfolio of Enterprise accounts and ensuring customers achieve measurable value from NAVEX solutions.

As an Enterprise Senior CXM, you will serve as a trusted advisor to executive stakeholders and play a key role in strengthening customer relationships, driving product adoption, and ensuring long-term partnership success. This role partners closely with cross-functional teams to execute NAVEX’s Customer Lifecycle Value & Impact Framework and deliver a consistent, value-driven customer experience.

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!

What you’ll get:

Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

Own the experience for a portfolio of strategic enterprise customers, ensuring consistent engagement and measurable value realization
Build trusted advisor relationships with executive and senior stakeholders across customer organizations
Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness
Serve as the central point of coordination across sales, product, services, support and leadership teams
Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities
Capture and communicate voice-of-the-customer insights to influence product roadmap discussions and operational improvements
Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement
Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities
Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early

What you’ll bring:

8+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership
Proven ability to improve retention, expansion, and global CX performance
Expertise in data-driven CX, customer health, and lifecycle analytics
Strong executive communication and cross-functional influence skills
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is 60,000 GBP per annum with 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

Apply Now

Refine Your Search

experience manager jobs in united kingdom

Customer Experience Manager, Strategic Enterprise

Manager, Customer Experience, SMB & Mid Market

Customer Experience Manager

Sales Enablement Manager (Operations)

Guest Experience & Welcome Manager

Customer Service Team Lead

Customer Experience Manager

Customer Experience Manager

Mobile Customer Account Manager

Customer Experience Manager

Customer Experience Manager

Customer Success Manager

Customer Success Manager

Customer Experience Director

Partnerships Manager (Lifestyle)

Partnerships Manager (Property Management)

Customer Experience Manager

Area Care Manager

Customer Success Manager

Operations Manager

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