Helpdesk manager Work, Jobs in United Kingdom (with Salaries)

Helpdesk Manager
SSP —London
- Customer service
- Food service
- Employee discount
Quick apply
1d
Digital Systems Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
14d
Helpdesk Manager
CBRE —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Facilities Helpdesk Manager
CBRE —Newport
- Full-time
- Time management
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
IT Helpdesk Officer
Southbank Centre —London
- £32,000 - £36,700 a year
- Full-time
- Analysis skills
- Organisational skills
- IT
- Annual leave
- Employee discount
2d
Technical License Administrator / Support
Leidos —Remote
- £34,800 - £43,500 a year
- Full-time
- Remote
- IT
- Communication skills
- Annual leave
- Work from home
Explore 100+ Roles Across Our High-Growth Portfolio Companies(Remote): Apply below
MavensWood Investments —Remote
- Full-time
- Remote
- AWS
Helpdesk Manager
Mitie —Plymouth
- Full-time
- Microsoft Office
- IT
- Leadership
1d
Helpdesk Support Officer
Civic Recruitment Limited —Redbridge
- Administrative experience
- IT
Quick apply
14d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
9d
Helpdesk Manager
Eric Wright Group Limited —Preston
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
250916 (SM) Facilities Maintenance (CAFM) Manager
NHS Scotland —Lothian
- £52,845 - £61,466 a year
10d
Helpdesk Team Manager
Arcus FM —Redditch
- Up to £36,050 a year
- Full-time
- IT
- Leadership
- Communication skills
- Annual leave
Quick apply
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
10d
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
14d
Senior Manager of End User Experience
Tripledot Studios —London
- Hybrid work
- Administrative experience
- IT
- In-person
- Annual leave
- Work from home
10d
System Support Team Leader
NHS Scotland —Queensferry
- £43,231 - £52,679 a year
- Azure
- Management
- Windows
6h
Receptionist
CBRE —London
- Full-time
- Customer service
- Microsoft Office
- Communication skills
3d
Helpdesk Scheduler
Emcor —Salford
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
10d

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Helpdesk Manager

SSP -
London

Quick apply

Job details

Fixed term contract
1 day ago

Benefits

Employee discount

Qualifications

Customer service
Food service
Events management
Copywriting

Full job description

About the Role

To oversee our Operational Helpdesk and Customer Service operation, covering both internal and external customers, clients and Franchise Partners. Ensuring that our customers receive timely, accurate, and satisfactory support from the help desk team. Continual service level review to identify issues effecting Customer Service and Operational efficiencies and working on ways to resolve.

This is a 6 month FTC position.

What you'll be Doing:

Develop and maintain effective relationships with key central functions to ensure alignment and buy in to the various unit operational requirements
Key link with the ODs/OMs to capture opportunities to improve operational effectiveness and provide solutions to issues identified
Lead the operations helpdesk ensuring quick resolution to issues. (SLA Review conducted Quarterly)
Lead the Customer Care Team ensuring all customer contacts are responded to and resolved
Ongoing development of the Helpdesk Team
Create Period insight into customer trends with a focus on the bottom 10% of units (Reputation)
Support ad hoc operational requests and deliver timely solutions
Maintaining all Customer Service Platforms used within SSP UK
Maintaining the 4me system to ensure units have the correct platform to log issues and seek resolutions.
Highlighting negative trends to the Ops Excellence Team
Coordinate and implement simplification program – deliver simplification in line with dependencies plan – 100% implementation – Monitor all functions for delivery
Build collaborative and joined up relationships across each function
Deliver timely operational insight to operational teams to drive improvement in our bottom quartile
Provide data across multiple departments to help identify root causes and drive improvement in support levels (4me)
Ensuring units have adequate POS for driving customer feedback and best practice techniques for displaying

To be Successful in this role you will need:

Essesential:

Good knowledge of unit operation
High level of impact and influence
Excellent written & verbal skills
Good communicator at all levels
Ability to work at pace and under pressure
High level coaching skills
Experience in copywriting and event management
Exceptional customer service skills

Desirable:

Experience In the food service industry
Good multi brand knowledge
Deliver to tight time scales
Social media trained

Why join SSP?
At SSP, we’re passionate about creating places people want to be - whether that’s for our customers, our partners or our colleagues.When you join us, you’ll be part of a business where commercial thinking, collaboration and ownership really matter, and where your work can make a visible difference.We offer:Employee discounts across our brandsFriends and Family Discount AppAward-winning training, apprenticeships and development programmesHealth and wellbeing supportHybrid working with flexibility to support work–life balanceAn inclusive and diverse workplace, with employee networks and communities

Ready to join us?
If you’re excited by the opportunity to shape commercial performance in a key market, work closely with senior leaders and turn insight into action, we’d love to hear from you.

Start the best part of the journey with us.

At SSP, we value diversity and are committed to building a team that reflects a wide range of backgrounds, skills and perspectives.

#LI-HH1

Quick apply

Refine Your Search

helpdesk manager jobs in united kingdom

Helpdesk Manager

Digital Systems Manager

Helpdesk Manager

Facilities Helpdesk Manager

Helpdesk Manager

IT Helpdesk Officer

Technical License Administrator / Support

Explore 100+ Roles Across Our High-Growth Portfolio Companies(Remote): Apply below

Helpdesk Manager

Helpdesk Support Officer

IT Service Desk Manager

Helpdesk Manager

250916 (SM) Facilities Maintenance (CAFM) Manager

Helpdesk Team Manager

Guest Services Manager

Corporate Guest Services Manager

Senior Manager of End User Experience

System Support Team Leader

Receptionist

Helpdesk Scheduler

I want to receive the latest job alerts for helpdesk manager in united kingdom

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