support engineer Work, Jobs in united kingdom (with Salaries)

ICT Support Engineer
Police Digital Service —Remote
- £32,500 a year
- Remote
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
3d
AWS Support Engineer
Idox Group —Remote
- Remote
- AWS
- Leadership
3rd Line Support Engineer
MCS Group —Ormskirk
- From £45,000 a year
- 8 hour shift
- Continuous improvement
- In-person
- Free parking
- Work from home
Quick apply
Support Engineer - Liverpool
Labman Automation —Liverpool
- £38,000 - £44,000 a year
- Full-time
- Analysis skills
- In-person
- Hand tools
Technical Support Engineer
Dataiku —Remote
- Remote
- Azure
- SQL
- AWS
3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
6d
1st Line Technical Support Engineer
Wide FM t/a Juice Broadband —Poole
- £25,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Employee discount
Quick apply
AV Installations Engineer
Converge Technology Solutions —Remote
- £35,000 a year
- Full-time
- Driving
- Travel
Ict Engineer
South Wales Fire and Rescue Service —Wales
- £34,434 - £36,363 a year
- Full-time
- Continuous improvement
- Computer networking
13d
Infrastructure Support Engineer | Peiriannydd Cymorth Seilwaith
Pembrokeshire College —Haverfordwest
- £32,916 - £36,573 a year
- Bachelor's degree
- IT
- Communication skills
6d
Senior IT Support Engineer - UK - Hybrid
Brave —London
- £100,000 - £120,000 a year
- Customer service
- JavaScript
- Organisational skills
AWS Support Engineer
IDOX plc —Woking
- Full-time
- Hybrid work
- DevOps
- AWS
- Travel
Quick apply
Field Service Engineer - Coffee
Matthew Algie —Remote
- £35,000 - £37,000 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Support Engineer - Lambeth
RM Education Limited —London
- Maintenance
- IT
- School
Deskside Support Engineer
7IM —London
- Azure
- Customer service
- Microsoft Office
3rd Line Support Engineer
Wey Computing Solutions Limited —Send
- £30,000 - £42,000 a year
- Full-time
- Azure
- Windows
- Maths
- Free parking
- Employee discount
Quick apply
7d
IT Support & Infrastructure Engineer
Leger Shearings Group —Rotherham
- £35,000 - £40,000 a year
- Full-time
- Azure
- Free parking
- Annual leave
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Employee discount
Network Engineer
Leidos —Remote
- £44,700 - £57,300 a year
- Full-time
- Remote
- Computer networking
- Organisational skills
- IT
Deskside Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Software troubleshooting
- Windows
- Analysis skills

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ICT Support Engineer

Police Digital Service
Remote

Apply Now

Job details

Permanent
£32,500 a year
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Flexible schedule

Qualifications

Continuous improvement
ITIL
Problem management
Communication skills

Full job description

Join Police Digital Service as an ICT Support Engineer. Permanent Full Time. Salary Starting at £32,500 per annum.

About Police Digital Service

As a Level 1 ICT Support Engineer, you will be the first point of contact for internal and external customers, delivering high-quality technical support and excellent customer service. You will handle incidents and service requests, resolve issues at first contact where possible, and ensure accurate escalation to the senior L2 technical team when required. This role is critical to maintaining service availability, customer satisfaction, and operational efficiency.

Our Values are:

We value People
We do the right thing
We are innovative
We are one Team
We are proud and passionate

Why Join us?

Balance is important and we want you to take time off to recharge - we offer 28 days’ annual leave plus bank holidays, rising to 30 days after 5 years of service. Holiday Purchase also available
Flexible working hours - We trust you to do your job and we appreciate that life doesn’t always fit around a 9 to 5 workday. We operate core hours of 10 to 4, Monday to Friday (37hr week)
We care about your well-being - we have an EAP that offers not just welfare benefits but also retail discounts
Plan for the future - we offer an excellent pension scheme and life assurance cover
Put your mind at rest regarding your health - offering remote GP, mental health and physiotherapy appointments via video consultation
Family - Enhanced maternity and paternity pay along with a flexible return to work
Community - one paid day off per year for volunteering

You can find out more here:
Benefits - Police Digital Service (pds.police.uk)

Key Responsibilities

Act as the first point of contact for internal and external customers, responding to calls and tickets in line with agreed Service Level Agreements (SLAs).
Diagnose and resolve incidents and service requests at first contact wherever possible, ensuring a positive customer experience.
Accurately log, categorise, prioritise, and update all incidents, requests, and assets within the Service Management tool, maintaining clear and timely communication with customers
Escalate incidents and requests appropriately to Level 2 or specialist resolver teams where resolution is not possible at first line, ensuring full diagnostic information is provided.
Maintain high-quality documentation by updating the knowledge base, enabling continuous improvement and increased first-time fix rates.
Support the rollout of new systems, software updates, patches, and programmes, ensuring users are informed in advance of any planned changes or potential service disruption.
Liaise effectively with internal teams, external customers, and third-party suppliers to support timely resolution of issues.
Monitor service quality and identify recurring issues or trends, escalating these to senior colleagues to support Problem Management and service improvement.
Actively develop your own technical skills and knowledge, identifying capability gaps and discussing development needs with line management.

What you need to succeed in the role

Proven experience working in a Level 1 ICT Support Engineer, Service Desk Analyst, or similar first-line support role.
A good understanding of ITIL Service Management practices
Strong customer-focused problem-solving skills, with the ability to diagnose and resolve common hardware, software, and connectivity issues.
The ability to manage and prioritise workload effectively in a busy service environment.
A broad foundational technical skill set, with a clear willingness to learn and progress to higher-level technical responsibilities.
Excellent written and verbal communication skills, with the ability to explain technical issues in a clear and user-friendly way.
High levels of integrity, professionalism, and confidentiality when handling sensitive information.
A commitment to high standards - you understand what good looks like and strive to deliver it consistently

Diversity, equity and inclusion

We are committed to equal opportunities for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. All applicants will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, parental status, nationality, neurodiversity or disability status.

Working Arrangements

This is a remote role with some national travel required to attend meetings.

All applicants must be eligible to undergo NPPV3 (Non Police Personnel Vetting Level 3) and SC vetting clearances. Successful applicants will require NPPV3 clearance to have been cleared before starting with PDS.

Please note, we may choose to close the advert early if we receive a high volume of applications for this role so please endeavour to complete your application as soon as possible

Apply Now

Refine Your Search

support engineer jobs in united kingdom

ICT Support Engineer

AWS Support Engineer

3rd Line Support Engineer

Support Engineer - Liverpool

Technical Support Engineer

3rd Line Support Engineer

1st Line Technical Support Engineer

AV Installations Engineer

Ict Engineer

Infrastructure Support Engineer | Peiriannydd Cymorth Seilwaith

Senior IT Support Engineer - UK - Hybrid

AWS Support Engineer

Field Service Engineer - Coffee

Support Engineer - Lambeth

Deskside Support Engineer

3rd Line Support Engineer

IT Support & Infrastructure Engineer

1st Line IT Engineer

Network Engineer

Deskside Support Engineer

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