Team leader Work, Jobs in United Kingdom (with Salaries)

Night Team Leader
International Medical Group —Remote
- £31,500 - £35,000 a year
- Weekend availability
- Remote
- Management
- Customer service
- Organisational skills
Assistance Team Leader
International Medical Group —Remote
- £31,500 - £35,000 a year
- Full-time
- Remote
- Management
- Continuous improvement
- Leadership
BHSCT - Band 7 Lifeline Team Leader
Health and Social Care Trust —Belfast
- £47,810 - £54,710 a year
11d
Community Mental Health Team Team leader
Health and Social Care Trust —Craigavon
- £47,810 - £54,710 a year
7d
SHSCT Team Leader Home Treatment Crisis Response Service
Health and Social Care Trust —Craigavon
- £47,810 - £54,710 a year
7d
Motor FNOL Team Leader, UK
Reserv —Remote
- Full-time
- Remote
- Administrative experience
- Annual leave
Quick apply
11d
Curriculum Team Leader - Inclusive Services
Askham Bryan College —York
- £40,210 - £43,919 a year
- Full-time
- Free parking
- Annual leave
Team Leader
CAF Rail UK —Machynlleth
- £70,000 a year
- Weekend availability
- Schematics
- Leadership
- Annual leave
Locality Hub Team Leader - Waverley Court
City of Edinburgh Council —Edinburgh
- £40,501 - £47,639 a year
- Full-time
Team Manager
FIND. —Remote
- £40,000 a year
- Full-time
- Remote
- Management
Quick apply
Project & Operations Manager – Sudan Team
Avaaz —Remote
- £25 an hour
- Part-time
- Remote
- English
- Project management
- Communication skills
Quick apply
6d
Area Team Leader
Cheshire East Council —Crewe
- £54,994 - £62,777 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Online Team Leader - Home Delivery
Morrisons —London
- Annual leave
- Employee discount
Quick apply
Team Leader
Kraft Heinz Company —Wigan
Shift Team Leader
Fornax Environmental Solutions LTD —Newton Aycliffe
- Up to £53,000 a year
- 12 hour shift
- Heavy lifting
- Supervising experience
- Computer skills
- Free parking
Quick apply
8d
Team Leader Southwest of England
Solenis —Remote
- Full-time
- Remote
- Hotel
- Team management
- Leadership
End of Lease - Team Lead
Octopus Electric vehicles —Remote
- Full-time
- Remote
- Leadership
Quick apply
Support Service Team Leader – There for You
UNISON —London
- £42,360 a year
- Full-time
- Travel
6d
Commercial Leak Detection Manager / Team Leader / Senior Leak Detection
SOS leak detection —Remote
- From £50,000 a year
- Overtime
- Plumbing
- Mentoring
- In-person
Quick apply

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Night Team Leader

International Medical Group -
Remote

Apply Now

Job details

Full-time
£31,500 - £35,000 a year

Benefits

Company pension
Private medical insurance

Qualifications

Management
Customer service
Organisational skills
Leadership
Communication skills

Full job description

Night Shift Team Leader – 24/7 Assistance

Working Model: Remote
Salary: £31,500 – £35,000 + £5,000 night allowance + 5% performance bonus
Working Pattern: 20:00 – 08:00 | 5 on, 5 off

Are you an experienced Team Leader with a passion for delivering exceptional customer service and leading high-performing teams? We’re looking for a Night Shift Team Leader to join our 24/7 Assistance team, playing a pivotal role in supporting global members and ensuring service excellence around the clock.

This is a fantastic opportunity to step into a leadership role where you’ll combine operational oversight, people management, and hands-on case support in a fast-paced, internationally focused environment.

About the Role

As a Team Leader within our 24/7 Assistance function, you’ll be responsible for overseeing service delivery, ensuring high standards are maintained, and supporting your team to succeed.

Alongside leading and coaching your team, you’ll remain close to operations by supporting with escalations, case management, and ensuring all customer interactions reflect professionalism and empathy.

You’ll play a key role in maintaining service levels, meeting client SLAs, and driving continuous improvement across the team.

Key Responsibilities

Leadership & Team Management

Lead, coach, and support a team of Case Managers to deliver excellent service
Act as the first point of contact for queries and escalations
Promote a positive, high-performance team culture
Support training, development, and performance management

Operational Oversight

Monitor call performance, inboxes, and team productivity
Ensure cases are handled accurately, efficiently, and in line with policy and regulatory standards
Maintain oversight of workflows, ensuring tasks are prioritised and completed
Identify and escalate service issues and drive improvements

Service Delivery Excellence

Ensure all interactions meet high standards of professionalism and empathy
Manage escalated cases and authorisations
Support SLAs, KPIs, and client expectations
Maintain accurate system records and reporting

Continuous Improvement

Drive service improvement and operational efficiencies
Collaborate with the wider management team
Support reporting, data validation, and month-end processes

What We’re Looking For

Proven experience in a Team Leader or senior Case Manager role (3+ years preferred)
Strong leadership and people management capability
Excellent communication and interpersonal skills
Ability to perform under pressure in a fast-paced environment
Strong organisational skills and attention to detail
Commercial awareness with a customer-first mindset

Desirable:

Experience in insurance, healthcare, or claims
Knowledge of FCA/FOS regulations
Understanding of insurance and claims practices

What We Offer

Competitive salary + £5,000 night shift allowance + 5% performance bonus
Fully remote working
Structured training and ongoing support to help you succeed
Opportunity to gain experience within international private medical insurance
A collaborative, professional, and supportive working environment

Benefits Package

Bupa dental cover to support your oral health
Health Shield cash plan (including optical and everyday healthcare)
Comprehensive travel insurance for added peace of mind
Royal London pension scheme to support your future
Death in service benefit for financial protection
Paid volunteer days to give back to causes that matter to you
Birthday day off + Christmas Eve off
22 days holiday + 8 bank holidays (increasing to 30 days with tenure, pro-rated depending on shift pattern)

Working Pattern

Night shifts: 20:00 – 08:00 (5 on / 5 off rotation)
Training: Initially completed on day shifts (08:00–16:30, 09:00–17:30, 10:00–18:30, 12:00–20:30), including approximately 1 in 3 weekends, before transitioning to nights

Why Join Us?

This is more than just a leadership role — it’s an opportunity to make a real impact. You’ll lead a team that supports people during critical and often stressful situations, ensuring they receive the highest level of care and service when they need it most.

If you’re ready to take the next step in your leadership career, we’d love to hear from you.

Apply today and take the next step in your career.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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