Senior Private Care Consultant
Guide Families. Build Trust. Change Lives.
This isn't simply another sales role.
Some people answer enquiries.
Some people sell services.
Others become trusted advisers at one of the most important moments in a family's life.
At Access Care, we believe exceptional live-in care begins long before a professional carer walks through a client's front door. It begins with listening. It begins with understanding. It begins with someone who genuinely cares about getting things right.
That's where you come in.
As our Senior Private Care Consultant, you'll become the first point of contact for families considering professional live-in care. You'll take the time to understand not only a client's care needs, but also their household dynamics, personalities, routines, lifestyle and expectations, enabling you to recommend the most appropriate live-in care arrangement. You'll guide each family from initial enquiry through to successful commencement, building trusted relationships and delivering an exceptional experience at every stage.
Role Snapshot
Location: The Old Police House, Stockbridge, Hampshire
Contract: Full-time, Permanent
Working Hours: Monday to Friday, 9.00am–5.00pm, together with participation in our shared out-of-hours telephone rota. The rota is shared across the team and typically requires one week of cover in every eight to twelve weeks, depending on staffing levels.
Salary: Circa £35,000 (depending on experience), together with an uncapped performance-related bonus
Application Deadline: Friday 14th August 2026
Why Access Care?
Access Care is proudly independent and family-run, combining the warmth and agility of a close-knit business with the standards and ambition of a nationwide organisation.
We have been introducing exceptional professional live-in carers to private households across the UK since 1994.
We've spent more than thirty years building a reputation that families, carers and professional advisers’ trust. We don't chase volume. We don't believe people are numbers. We believe every family deserves thoughtful guidance, and every professional live-in carer deserves to feel respected, valued and professionally represented.
Our standards are high because the decisions we help families make genuinely change lives.
We're proud of what we've built, but we're even more excited about where we're heading.
The Way We Work
Relationships always come before transactions.
· We tell the truth, even when the conversation is difficult.
· We notice the details because they matter.
· We take ownership.
· We work hard.
· We support each other.
· We continually look for better ways to do things.
· We're ambitious without losing our kindness, professional without losing our personality, and we celebrate success together because no one achieves it alone.
Above all, we care.
Not because it's written on the wall, but because it's simply who we are.
What Success Looks Like
Six months into the role, you'll have:
- Built trusted relationships with your portfolio of clients and professional referrers.
- Become a knowledgeable adviser whom families value and recommend.
- Produced thoughtful, bespoke care proposals tailored to individual households.
- Successfully guided families from initial enquiry through to successful commencement.
- Worked collaboratively with the Carer Relations team to achieve exceptional introductions.
- Consistently delivered an outstanding client experience whilst contributing to departmental growth.
- Identified improvements that continue to enhance the client journey.
- Taken ownership of your enquiry pipeline, consistently converting enquiries into successful long-term client arrangements.
- Become a trusted adviser to families and professional referrers alike, recognised for your judgement, professionalism and commercial awareness.
Key Responsibilities
As a Senior Care Consultant, you'll take ownership of each client journey from initial enquiry through to commencement, delivering an exceptional experience at every stage.
Client Consultations
- Respond promptly to new enquiries by telephone, email and video consultation.
- Build trust and rapport with clients and their families from the very first conversation.
- Take time to understand each household's care needs, personalities, lifestyle, routines, family dynamics and expectations.
- Use your professional judgement to recommend the most appropriate live-in care arrangement for each household.
- Provide expert guidance on Access Care's introductory service and explain the client journey with confidence.
- Manage sensitive conversations with empathy, honesty and professionalism.
Relationship Management
- Become each family's dedicated consultant throughout their journey with Access Care.
- Build lasting relationships through regular communication and proactive updates.
- Deliver a concierge-level service that reflects Access Care's reputation for discretion, professionalism and personal attention.
- Ensure every family feels listened to, understood and supported throughout the process.
- Build trusted relationships with solicitors, case managers, deputies, private client advisers, IFAs, healthcare professionals and other professional referrers, recognising that these relationships are integral to the continued growth of Access Care.
Care Proposals & Recommendations
- Prepare bespoke care proposals tailored to each household's individual circumstances.
- Translate consultation discussions into thoughtful, professional recommendations.
- Recommend the most appropriate live-in care arrangement based upon the family's needs, household dynamics and preferences.
- Advise clients confidently on professional carer fees, expected investment and available options.
- Present bespoke care proposals, ensuring clients fully understand every aspect of the recommended arrangement.
- Refine proposals following discussions with clients, their families and professional advisers where appropriate.
Care Matching
- Work closely with the Carer Relations team to identify suitable professional live-in carers.
- Prepare comprehensive client briefs to support successful matching.
- Present carefully selected carers to families.
- Coordinate introductions and commencement arrangements.
- Ensure every introduction reflects the client's expectations and Access Care's exceptionally high standards.
Pipeline Management & Business Development
· Take ownership of your enquiry pipeline, proactively managing every opportunity from initial enquiry through to commencement.
· Maintain regular follow-up, ensuring every prospective client receives timely communication.
· Maximise enquiry conversion through exceptional relationship management rather than traditional sales techniques.
· Monitor your pipeline, identifying opportunities to progress enquiries and improve conversion.
· Build trusted relationships with professional referrers and identify new business opportunities.
· Contribute towards departmental growth objectives and the continued success of Access Care.
Commercial Performance
· Take ownership of your individual enquiry pipeline and conversion performance.
· Achieve agreed commencement and revenue objectives.
· Balance outstanding customer experience with commercial awareness and business growth.
· Provide accurate pipeline updates and forecasts.
· Identify opportunities to improve enquiry conversion, customer experience and departmental performance.
Operational Excellence
- Maintain accurate CRM records and client documentation.
- Produce professional correspondence, proposals and client communications.
- Ensure all records remain accurate, compliant and up to date.
- Work collaboratively with colleagues across the business to deliver a seamless client experience.
- Contribute to the continual development of the Client Services department.
About You
The people who thrive at Access Care genuinely enjoy building relationships, take pride in their work and care deeply about delivering an exceptional experience for every family they support.
They bring warmth, professionalism and emotional intelligence to every conversation. They enjoy solving problems, take ownership and understand that trust is earned through honesty, consistency and attention to detail.
You'll be someone who:
- Naturally builds trust and rapport with people from all walks of life.
- Is an exceptional communicator, both verbally and in writing.
- Remains calm, composed and solutions-focused under pressure.
- Demonstrates emotional intelligence and excellent judgement.
- Takes ownership, follows things through and delivers on commitments.
- Is highly organised with exceptional attention to detail.
- Thrives in a busy environment whilst managing multiple enquiries simultaneously.
- Is commercially aware without ever being pushy.
- Enjoys working collaboratively whilst managing their own responsibilities independently.
- Is proactive, positive and continually looking for ways to improve.
- Leads by example through professionalism, integrity and work ethic.
- Genuinely wants to make a meaningful difference to families.
Skills & Experience
To succeed in this role, you'll ideally have:
- Significant experience in recruitment, relationship management, private healthcare, estate agency, UHNW home office, hospitality, account management or another consultative, people-focused role.
- Experience managing sensitive conversations with empathy, confidence and discretion.
- A proven ability to build trust and develop long-term professional relationships.
- Excellent organisational, administrative and time management skills.
- Outstanding written and verbal communication skills.
- Confidence discussing financial investment and managing commercial conversations professionally.
- Strong IT skills, including Microsoft Office.
- Experience using CRM systems, Asana or Google Workspace would be advantageous, although full training will be provided.
- The confidence to discuss financial investment, recommend professional carer fees and guide families through significant purchasing decisions with professionalism and sensitivity.
Salary & Benefits
Salary: Circa £35,000 (depending on experience), together with an uncapped performance-related bonus
In return, you'll be joining a friendly, ambitious and supportive team where your contribution genuinely matters.
We offer:
· 22 days' annual leave, plus Bank Holidays, increasing with length of service to 25 days.
· An extra day's annual leave to celebrate your birthday.
· Complimentary Lifestyle Card membership, providing access to over 5,000 discounts locally, nationally and online.
· 30% staff discount at O&P Stockbridge.
· 30% Friends & Family discount on Access Care agency fees.
· Company pension scheme (subject to eligibility).
· Ongoing training and professional development.
· A beautiful working environment in the heart of Stockbridge, with independent cafés, shops and riverside walks just outside the door.
· Free parking, just a short walk from the office.
· Uniform provided.
· Team socials and company events throughout the year.
· A collaborative working environment where your ideas are welcomed and valued.
· Genuine opportunities for career progression within a growing business.
Location & Hours
Based at our office on the high street of in the beautiful riverside town of Stockbridge, Hampshire.
This is a full-time, permanent, office-based position.
Working Hours:
- Monday to Friday, 9.00am–5.00pm, together with participation in our shared out-of-hours telephone rota. The rota is shared across the team and typically requires one week of cover in every eight to twelve weeks, depending on staffing levels.
- Additional hours may occasionally be required to support company events or client requirements.
Training & Development
You'll receive comprehensive training and ongoing support to help you succeed in your role.
As our business continues to grow, you'll have opportunities to develop your expertise, broaden your responsibilities and progress your career within Access Care.
Recruitment Process
If you believe you'd be a great fit for Access Care, we'd love to hear from you.
Please send your CV together with a covering letter explaining:
- Why this role appeals to you.
- Why you believe you'd be a great fit for Access Care.
- What experience, qualities and values you would bring to our team.
Please send your application to:
CEO & Head of Business Development, Sales & Marketing
Tiggy Bradshaw
[email protected]
Our recruitment process is straightforward:
1. Submit your application.
2. If we feel there's a good match, we'll invite you for an initial interview.
3. Successful candidates will then be invited to a second-stage interview before a final decision is made.
Applications close on Friday 14th August 2026. We review applications as they are received, so if this role feels like the right fit, we'd encourage you to apply as soon as possible.
Pay: £32,000.00-£36,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
Work Location: In person
