Ticket manager Work, Jobs in Upper Heyford, Oxf (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
8d
Operations Manager
Restaurant Associates —Croughton
- £60,000 a year
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Programme Manager (Professional Services Programme)
University of Oxford —Oxford
- £56,623 - £65,336 a year
- Full-time
- Management
- University
- Annual leave
4d
Head of Community
The Theatre Chipping Norton —Chipping Norton
- Up to £27,340 a year
- Part-time
- Hybrid work
Quick apply
9d
Property Manager
Pinnacle Group —Oxford
- £33,000 - £34,000 a year
- Driving
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Senior Student Funding Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Administrative experience
- University
- Presentation skills
- Annual leave
3d
Lead Major Incident Manager
FCDO Services —Milton Keynes
- £48,801 - £53,697 a year
- Full-time
- Management
- Computer Science
- Microsoft Office
- Annual leave
11d
Nursery Manager
Storal —Banbury
- Up to £42,000 a year
- Full-time
- Leadership
- Communication skills
- School
- Employee discount
- Sick pay
Quick apply
10d
Regional Studio Manager - Maternity Cover
Purcell Architecture —Oxford
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Project management
- Annual leave
- Work from home
Quick apply
8d
Senior Graduate Admissions Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- Customer service
- University
- IT
- Annual leave
12d
General Manager (People) - Market Hall
Future Wolverton —Milton Keynes
- £35,000 a year
- Full-time
- Management
- First Aid Certification
- In-person
- Annual leave
Quick apply
Data Manager
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Full-time
- Annual leave
12d
Supplier Manager
Network Rail —Milton Keynes
- £55,596 - £67,813 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Contracts
- Free parking
- Annual leave
2d
Project Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Doctoral degree
- Analysis skills
- Project management
- Annual leave
Utility Arborist Team Manager
SSE —Oxford
- £45,452 - £54,311 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
5d
Associate Delivery Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Project management
- Presentation skills
- Communication skills
- Free parking
- Annual leave
Trainee Driver
Grundon —Ewelme
- Overtime
- Driving
- Communication skills
Quick apply
Business Solutions Manager
Network Rail —Milton Keynes
- £46,701 - £55,411 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
5d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
8 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

ticket manager jobs in upper heyford, oxf

Customer Experience Manager

Operations Manager

Associate Delivery Manager

Ticketing Manager

Programme Manager (Professional Services Programme)

Head of Community

Property Manager

Senior Student Funding Manager

Lead Major Incident Manager

Nursery Manager

Regional Studio Manager - Maternity Cover

Senior Graduate Admissions Manager

General Manager (People) - Market Hall

Data Manager

Supplier Manager

Project Manager

Utility Arborist Team Manager

Associate Delivery Manager

Trainee Driver

Business Solutions Manager

I want to receive the latest job alerts for ticket manager in upper heyford, oxf

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