Customer support coordinator Work, Jobs in Upwell, Nfk (with Salaries)

Customer Service & Order Coordinator
Totally Branded —Swaffham
- £27,000 a year
- Full-time
- Customer service
- Time management
- Free parking
- Employee discount
Quick apply
Senior Property Administrator & Compliance Coordinator
Cozy Properties Ltd —Peterborough
- £15 - £17 an hour
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
Customer Co-ordinator - Fixed Term
NOCN Group —King's Lynn
- £24,705 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Annual leave
Quick apply
Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Employee discount
- Gym membership
Sales Coordinator – Window Center Stoke on Trent
Tradelink Direct —March
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Operations Coordinator
Cox Automotive —Peterborough
- £28,704 a year
- Overtime
- Administrative experience
- Organisational skills
- Communication skills
- Employee discount
Workplace Services Coordinator
iDiversity Consulting Ltd —Ely
- From £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick apply
6d
Marketing Co-ordinator - Events (Maternity leave cover)
College of West Anglia —King's Lynn
- £29,534 - £30,508 a year
- Temporary
- Annual leave
- Employee assistance programme
5d
Fleet Manager/Coordinator - Multi Franchise
Stoneacre —Peterborough
- Full-time
- Customer service
- IT
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Operations Coordinator(Customer Service)
CitySprint —Waterbeach
- £26,811.20 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
Quick apply
6h
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- IT
Quick apply
6d

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Customer Service & Order Coordinator

Totally Branded -
Swaffham

Quick apply

Job details

Permanent | Full-time
£27,000 a year

Benefits

Free parking
Company pension
Company events
Employee discount
On-site parking

Qualifications

Customer service
Complaint handling
Time management

Full job description

Are you highly organised, customer-focused and someone who takes pride in getting the details right?

We're looking for a Merchandise Coordinator to join our growing team at Totally Branded. This is a varied and rewarding role where you'll take ownership of customer orders once they've been agreed by our Merchandise Consultants, ensuring every project is delivered accurately, on time and to the highest standard.

Working closely with customers, suppliers, our design team and the sales team, you'll coordinate every stage of the order process, keeping customers informed, solving problems and making sure every order runs smoothly from approval through to delivery.

If you enjoy organisation, communicating with people and making sure nothing gets missed, this could be the perfect role for you.

About Totally Branded

Totally Branded is one of the UK's leading suppliers of promotional merchandise, branded clothing and PPE. Based in Swaffham, Norfolk, we work with businesses, charities, schools and organisations across the UK and Europe to create high-quality branded products that leave a lasting impression.

We're proud of our reputation for exceptional customer service, creative thinking and building long-term relationships with our clients. As our business continues to grow, we're looking for another great person to join our team.

What you'll be doing

Once a customer order has been confirmed by one of our Merchandise Consultants, you'll take ownership of coordinating the order through to successful delivery.

Your responsibilities will include:

Customer Care

Becoming the main point of contact for customers once their order has been placed.
Keeping customers informed throughout the production process.
Responding to queries or order problems professionally, efficiently and proactively.
Delivering a customer experience that exceeds expectations.

Order Coordination

Processing customer orders accurately and efficiently.
Liaising with suppliers to confirm stock availability, production schedules and delivery dates.
Checking artwork approvals and production information before orders proceed.
Coordinating with our Design Studio, suppliers and internal teams to ensure everything is ready for production.
Monitoring customer orders to ensure deadlines are achieved.
Resolving any issues quickly to keep projects on track.

Team Collaboration

Working closely with Merchandise Consultants to ensure a seamless handover from sale to delivery.
Supporting colleagues across the business during busy periods.
Identifying opportunities to improve processes and the customer journey.

We'd love to hear from you if you are:

Highly organised with exceptional attention to detail.
A confident communicator who enjoys working with customers.
Able to manage multiple projects simultaneously.
Calm under pressure and able to prioritise effectively.
A proactive problem solver.
Reliable, honest and committed.
A positive team player.
Comfortable learning new systems and processes.

Experience in customer service, administration, order processing or project coordination would be beneficial, but isn't essential. Full training will be provided for the right person.

What we offer

£27,000 salary
Full-time, permanent position
Monday-Friday, 8:00am-5:00pm (4:30pm finish every Friday)
On-site parking
Company uniform provided
Annual company events
A friendly and supportive working environment
Opportunities to develop your skills and progress within the business

Why join Totally Branded?

We're a family-run business with ambitious growth plans and a passion for delivering outstanding customer service. Every person in our team plays an important role in creating an exceptional experience for our customers.

If you're someone who enjoys organisation, takes ownership of your work and loves seeing projects through from start to finish, we'd love to hear from you.

Apply today to become our next Merchandise Coordinator.

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in upwell, nfk

Customer Service & Order Coordinator

Senior Property Administrator & Compliance Coordinator

Customer Co-ordinator - Fixed Term

Customer Service Coordinator

Sales Coordinator – Window Center Stoke on Trent

Operations Coordinator

Workplace Services Coordinator

Marketing Co-ordinator - Events (Maternity leave cover)

Fleet Manager/Coordinator - Multi Franchise

Operations Coordinator(Customer Service)

Service Desk Co-ordinator

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