Customer support & client services occupations Work, Jobs in Urmston, Gtm (with Salaries)

Change of Tenancy Advisor
Clear Business —Sale
- £24,880 - £28,594 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Negotiation
- Free parking
- Annual leave
Quick apply
12d
Customer Service Advisor
HSS Hire Group —Manchester
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Customer Service Advisor
Williams Group —Manchester
- £27,600 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Team Leader
RRG Group —Salford
- £28,000 - £37,500 a year
- Full-time
- Management
- Team management
- In-person
- Employee discount
Quick apply
4d
Customer Service Agent
Aira —Manchester
- Monday to Friday
- Hybrid work
- Customer service
- Free parking
- Annual leave
Quick apply
11d
Customer Service Representative
TOUCHPOINT CHANGE LTD —Manchester
- £14 - £16 an hour
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Resolution Agent
Aira —Manchester
- Monday to Friday
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Help Desk Support
Trio Solutions Group Ltd —Stoke-on-Trent
- £29,000 - £30,000 a year
- 12 hour shift
- Customer service
- Computer literacy
- Organisational skills
Quick apply
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Service Representative
ForFarmers —Preston
- Part-time
- Customer service
- Contracts
Customer Service Representative
OpsArmy —Salford
- Customer service
- English
- Computer skills
Quick apply
Customer Service Administrator - Maternity Cover
Synergy LMS —St Helens
- £26,613 a month
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Referral programme
Quick apply
3d
Customer Experience & Quality Coach
Direct Accident Management Ltd —Burscough
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
Hirer Relations Assistant
Edu-Lettings UK Ltd —Bolton
- £26,500 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Customer Support Executive
World Options Franchise —Leigh
- £20,000 - £23,500 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
4d
Customer Service Advisor
APEX OAK SERVICES LTD —Manchester
- £14 - £17 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Advisor
PayStream Accounting Services —Altrincham
- £30,000 a year
- Full-time
- Hybrid work
- IT
- In-person
- Work from home
Quick apply
10d
Customer Insights Executive
Car Dealer Reviews —Holmes Chapel
- £25,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
3d
Attendance Officer
eGov Solutions Ltd —Macclesfield
- £35,000.00 - £38,927.06 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Quick apply
3d

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customer support & client services occupations jobs near urmston, gtm

Change of Tenancy Advisor

Clear Business -
Sale

Quick apply

Job details

Full-time
£24,880 - £28,594 a year
12 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Sales
Customer service
Negotiation

Full job description

Are you a natural problem-solver with a passion for helping customers? Join us as a Change of Tenancy Advisor and become the friendly voice our customers rely on during some of life’s biggest moments - like moving premises.

In this role, you’ll be the go-to expert for customers who are moving in or out of a property. You’ll make sure their transition is smooth, their questions are answered, and their experience with us is nothing short of excellent. You’ll also handle more sensitive conversations, such as bereavements, with empathy and care.

What you’ll be doing

Support customers through the process of moving in or out of properties, ensuring a smooth and positive experience
Respond to customer enquiries, resolving issues efficiently and effectively
Deliver exceptional service while identifying opportunities to promote additional products and services
Onboard new customers and upselling where appropriate, aligning with their requirements
Maintain accurate and up-to-date records across internal systems
Make informed decisions that balance customer satisfaction with business objectives
Verify tenancy changes and prevent fraudulent activity through careful attention to detail
Develop in-depth knowledge of our water services to provide expert support
Aim for first-contact resolution, escalating complex issues when necessary
Promote the use of self-service tools and encourage exploration of other available services
Foster strong working relationships with colleagues across departments
Manage both proactive and reactive customer requests with professionalism
Investigate non-payment issues related to Change of Tenancy scenarios
Ensure all activities comply with GDPR, regulatory standards, and internal quality policies.

Your experience

A minimum of 2 years’ experience in a fast-paced telesales or customer service environment
Strong understanding of B2B customer care and sales processes
Proven ability to negotiate across a range of products, pricing structures, and contract terms
Confident user of CRM systems and other customer management tools
Previous experience in the utilities sector is highly desirable
Solid knowledge of data protection regulations and compliance standards
A proactive, positive attitude with the ability to thrive under pressure in a dynamic setting

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

In return for your hard work, you’ll get

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

Pension contributions and life assurance coverage.
Generous discounts at numerous high street and online retailers.
25 days of annual leave, increasing to 28 days based on tenure.
Enjoy your birthday off every year.
Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
Cycle to work and travel loans for people wanting a greener commute.
Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

Hybrid working model: the choice to work remotely for three days.
Engage in charity fundraising and volunteering activities as part of our giving back initiative.
Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
Full time/Permanent contract of 37.5 hours per week.
No weekends and every bank holiday off.

What happens next

If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities

#LI-JC1

We are one of the UK’s leading providers of essential services to small businesses. We supply a wide range of essential services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards:

The Lloyds Bank National Business Awards 2019
Greater Manchester Business Awards 2019
Lanarkshire Business Excellence Awards 2019

Email: [email protected]

Quick apply

Refine Your Search

customer support & client services occupations jobs in urmston, gtm

Change of Tenancy Advisor

Customer Service Advisor

Customer Service Advisor

Screening Service Manager

Team Leader

Customer Service Agent

Customer Service Representative

Customer Resolution Agent

Help Desk Support

Customer Service Advisor

Customer Service Representative

Customer Service Representative

Customer Service Administrator - Maternity Cover

Customer Experience & Quality Coach

Hirer Relations Assistant

Customer Support Executive

Customer Service Advisor

Customer Service Advisor

Customer Insights Executive

Attendance Officer

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