Resource officer Work, Jobs in Uttlesford, Ess (with Salaries)

Employee Support Officer
Giant Group —Chelmsford
- £24,750 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Registration Officer
Hertfordshire County Council —Hatfield
- £31,537 - £34,434 a year
- Full-time
- Microsoft Word
- Public speaking
- English
4d
Incident Systems and Data Officer
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- £34,434 - £37,280 a year
- Full-time
- Linux
- In-person
- Free parking
Quick apply
8h
Senior Estates Officer
Hertfordshire County Council —Stevenage
- £53,806 - £59,497 a year
- Hybrid work
- English
- Microsoft Office
- Presentation skills
6h
Training Officer
ABM UK —Stansted
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee discount
Quick apply
Examinations Officer
Red Balloon Learner Centre, Cambridge —Cambridge
- From £29,364 a year
- Part-time
- Bachelor's degree
- In-person
- School
- Free parking
Quick apply
Research Support Officer | Cell Biology | Dr Manu Hegde | LMB 2393
UK Research and Innovation (UKRI) —Cambridge
- Full-time
- Doctoral degree
- Data analysis skills
- Master's degree
Responsible Finance Officer/Assistant Clerk
Long Melford Parish Council —Sudbury
- £33,143 - £34,434 a year
- Part-time
- Computer literacy
- Microsoft Office
- Organisational skills
Quick apply
14h
GCP Senior Programme Officer
Cambridgeshire County Council —Cambridge
- £46,956 - £50,157 a year
- Project management
- Communication skills
- Annual leave
- Employee discount
11d
Data Protection Compliance Manager (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £45,765 a year
- Full-time
- Microsoft Word
- Leadership
10d
Field Enforcement Officer
Capita —Stevenage
- £31,650 a year
- Weekend availability
- Driving
- Communication skills
- Flexible schedule
Partnership Development Assistant
Alzheimer's Research UK —Cambridge
- £24,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
8d
Financial Management Trainee
East Herts Council —Hertford
- £38,009 - £47,910 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Senior Business Support Officer
Hertfordshire County Council —Stevenage
- £27,694 - £31,022 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
HR Officer
aid homecare limited —Newmarket
- From £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
Prisoner Custody Officer
Serco Plc —Cambridge
- £27,220 - £30,172 a year
- Full-time
- IT
- Communication skills
- Paid training
- Employee assistance programme
Area Support Officer
OCS Group —Chelmsford
- £13.75 an hour
- Temporary
- Computer literacy
- Communication skills
- Annual leave
Quick apply
14d
Practice Manager
PrimaryCareCareers —Chelmsford
- £25,153 - £55,175 a year
- GP surgery experience
- Team management
- Human resources
Waste Strategy Manager
Cambridgeshire County Council —Waterbeach
- £68,510 - £73,788 a year
- Call to connect
- Annual leave
- Employee discount
14d
Electrical Head of Operations
Fixatex Ltd —Hertford
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Electrical experience
- Free parking
- Health & wellbeing programme
Quick apply
2d

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Employee Support Officer

Giant Group -
Chelmsford

Quick apply

Job details

Permanent | Full-time
£24,750 a year
1 day ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Work from home
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

Customer service
English
Microsoft Office
Phone etiquette
Business
Communication skills

Full job description

A people person who enjoys helping others? Do you have great communication skills, a positive attitude, and a passion for customer service?

At Giant Group, we're looking for an Employee Support Officer to join our team. You'll support our contractors and clients, help resolve queries, provide support, and deliver an outstanding customer experience every day.

What we offer

Salary: £24,700 per annum

Hours: 37hrs, Mon – Fri between 9am to 6pm

Contract type: Permanent

Work Location: Hybrid/3 days from Chelmsford office

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

As Employee Support Officer, you will have an impact on the experience and satisfaction of our contractors and clients by being their first and most reliable point of contact. Therefore, you will be providing clear, accurate, and timely support across a wide range of queries relating to worker’s payroll and assignments. The desired outcome of this will be to foster trust, maintain strong relationships, and ensure service excellence that reflects Giant’s commitment to compliance, transparency, and customer satisfaction.

Key responsibilities of the role include:

Responding to a high volume of inbound queries by phone and email, delivering excellent customer service.
Ensuring first-time resolution wherever possible through clear and concise communication.
Recognising and escalating complaints appropriately to maintain service standards.
Collaborating with internal teams to find timely solutions and ensure follow-through.
Maintaining accurate procedures and contributing to team knowledge and process improvements.
Driving high satisfaction scores by delivering a consistently positive support experience.

About you

Ideally, you'll have a business related degree or at least one year's experience in a customer service role working to service level agreements (SLAs).

You'll be confident communicating with customers by phone and email, able to build rapport quickly, and passionate about delivering a customer first service.

You can only excel in this role if you:
Have great enthusiasm and attitude for the role.
Have a high level of resilience and strong written and verbal communication and emotional intelligence.
Are proficient in Microsoft office

Application deadline

All applications must be submitted by 2 July 2026

Employee Benefits

31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
Birthday Leave: Celebrate your special day with an extra day off.
Buy Additional Holidays: More time for you, when you need it.
Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
Giant Advantage: Exclusive discounts for our amazing team.
Role Relevant Training: Invest in your career growth.
Employee Referral Bonus: Refer talent and earn rewards.
Leave for Volunteering: Paid day off for charity work.
Health Cash Plan: Your health is our priority.
WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.
Employee Assistance Program: Get the support you need when you need it.
Pension Schemes: Secure your financial future with our pension plans – auto enrolment or tax efficient salary sacrifice.
Enhanced Maternity and Paternity Pay: We're here to support your growing family.
Supporting Childcare: Support for parents returning to work.
Life Assurance: We've got you covered.
Soft Loans: Emergency loans for unexpected expenses.
Long Service Awards: Celebrate your loyalty and dedication.

All roles at Giant Group are subject to pre-employment checks. We’re proud to be an equal opportunities employer, and welcome applications from all candidates, including those with a disability, who meet the essential criteria for the role. Please note that we may close this advert early, so we encourage early applications.

Pay: £24,750.00 per year

Benefits:

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
Paid volunteer time
Sick pay
Work from home

Application question(s):

Do you have at least 1 year's experience in a customer service role?
Do you have proven experience in handling customer enquiries by phone and email in a fast paced environment?
Can you work 3 days per week from our Chelmsford office?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Chelmsford CM1 1HT

Quick apply

Refine Your Search

resource officer jobs in uttlesford, ess

Employee Support Officer

Registration Officer

Incident Systems and Data Officer

Senior Estates Officer

Training Officer

Examinations Officer

Research Support Officer | Cell Biology | Dr Manu Hegde | LMB 2393

Responsible Finance Officer/Assistant Clerk

GCP Senior Programme Officer

Data Protection Compliance Manager (Headquarters, Chelmsford)

Field Enforcement Officer

Partnership Development Assistant

Financial Management Trainee

Senior Business Support Officer

HR Officer

Prisoner Custody Officer

Area Support Officer

Practice Manager

Waste Strategy Manager

Electrical Head of Operations

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