Customer experience verifications Work, Jobs in Uxbridge, Gtl (with Salaries)

Customer Experience Coordinator
Splend —London
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Quality Assurance Rater - English (United Kingdom)
TELUS Digital —London
- £17.40 an hour
- English
- Research
- Analysis skills
Quick apply
Student Success Officer
Regent College London —London
- £26,500 a year
- Weekend availability
- Microsoft Office
- Front desk
- School
- Annual leave
- Employee assistance programme
Customer Fulfilment Specialist
Prima —London
- Hybrid work
- Data entry
- Communication skills
Quick apply
Customer Care Specialist
Prima —London
- Hybrid work
- Data entry
- Communication skills
Quick apply
Patient Co-ordinator
The Online Clinic —London
- £30,000 - £35,000 a year
- Overtime
- Hybrid work
- Organisational skills
- In-person
- Office experience
Quick apply
13d
Aviation Security Agent
Mitie —Hounslow
- Customer service
- Communication skills
10d
Administrative Assistant
Fan Cars Ltd —Ruislip Station
- £20,000 - £26,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Quick apply
3d
Off licence
Off Licence —Feltham
- Weekend availability
- Merchandising
- Cleaning
- In-person
Quick apply
12d
Assistant Ticketing Manager
Legends Global (Europe) —Wembley
- Weekend availability
- Annual leave
- Employee assistance programme
5d
Patient Advisor (Customer Service)
Pharmacy2U —London
- £27,020 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Account Executive - Small Business - UK Based (Office, Flex or Remote)
HubSpot —London
- Remote
- English
- In-person
- Communication skills
Quick apply
Head of Customer Support & Care
Moneybox —London
- Full-time
- Hybrid work
- Training & development
- AI
- Leadership
12d
Test Centre Administrator
Prometric —London
- Part-time
Quick apply
6d
Operations Associate
Gopuff —London
- Part-time
- Google Suite
- Computer literacy
- Warehouse experience
- Annual leave
Quick apply
Customer and Partner Experience Researcher
Premium Credit Limited —London
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
General Assistant
gategroup —Colindale
- £13 an hour
- 8 hour shift
- English
- Cleaning
- Free parking
- Annual leave
Quick apply
Associate KYC Analyst
Corpay —London
- Full-time
- English
- Communication skills
- Life insurance
VP of Partnerships
Legends Global (Europe) —London
- Business development
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
Customer Services Executive
Memiah Limited —Camberley
- £26,500 - £29,000 a year
- Monday to Friday
- Hybrid work
- CRM software
- Phone etiquette
- Leadership
- Flexible schedule
Quick apply

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customer experience verifications jobs near uxbridge, gtl

Customer Experience Coordinator

Splend -
London

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme
Private medical insurance

Qualifications

Customer relationship management
Organisational skills
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

About Us

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You'll be excited to work in this role if...

You’re able to stay calm when someone else is upset. You don’t take it personally and you like helping work through a problem.
You take pride in following through on the small details. Logged notes, completed follow-ups, no loose ends.
You want a hands-on role where no two days are the same, working face-to-face with customers from all walks of life.

We're building a talent pool for this role ahead of anticipated growth. If you're the right fit we'll be in touch as soon as the position is confirmed - we don't want to miss great people because of timing.

About the role

The InLife Coordinator at Splend is a face-to-face position that plays a crucial role in maintaining and enhancing customer relationships post-sale. This position is responsible for ensuring that all day-to-day hub operations related to customer management run smoothly.

As the primary point of contact for customers after they have been onboarded, you will handle everything from vehicle exchanges and returns to managing fleet operations and responding to customer inquiries. Your goal is to solve problems efficiently while aligning solutions with business objectives, ensuring a seamless and exceptional customer experience across all touchpoints.

What you'll be doing

Handle daily customer issues including accident damage, warranty claims, and terminations with professionalism and empathy through face-to-face interactions and handling customer walk-ins.
Manage emotionally charged discussions around billing, repairs, and contract breaches calmly and clearly.
Conducted vehicle damage inspections and accurately documented findings.
Identify and resolve issues early to prevent escalations and contract terminations.
Explain next steps, responsibilities, and costs fairly and consistently to customers.
Manage the customer lifecycle post-onboarding through to contract end, ensuring timely follow-up.
Record all interactions and updates precisely in CRM and vehicle systems including Zoho, Microsoft Excel, and Microsoft Outlook to maintain accurate customer records and manage daily tasks.
Work closely with fleet and sales teams to coordinate vehicle inspections, repairs, and service issues.
Organise and manage customer walk-ins and appointments, providing calm, solution-focused support.
Perform all related admin tasks to maintain smooth account management and policy compliance.
Ensure customer adherence to contracts and company policies with a balance of firmness and empathy.
Processed insurance policies and ensured compliance with company procedures.
Coordinated and executed booking processes, ensuring appointments were scheduled accurately and efficiently.
Work a Tuesday to Saturday schedule, demonstrating flexibility and reliability to meet business and customer needs.

What you'll bring to Splend

Ability to multitask and thrive in a fast-paced retail environment.
Excellent problem-solving abilities with a customer-focused approach to resolving issues.
Proven track record in a customer service role, with a focus on delivering high quality customer experience.
Strong organisational and communication skills, capable of managing customer expectations and coordinating effectively with other teams.
Ability to handle stressful situations with professionalism, empathy and a calm demeanor.
Full UK license required. You'll be based at our Cricklewood Hub and work weekends as per the roster.

Benefits & Support

\uD83D\uDCB0 Bonus scheme: Opportunity to earn based on your performance

\uD83C\uDFD6️ Annual leave: 25 days + bank holidays

\uD83C\uDF82 Day off for your Birthday!

\uD83D\uDCD6 Dedicated Learning & Development platform

❤️‍\uD83E\uDE79 Private Health Insurance and Monthly Wellness Allowance

\uD83D\uDCAD Employee Assistance Program

Our Process

Intro with our Talent team to understand your background, aspirations, and answer your questions.

Interview with the hiring manager to discuss your experience and how it aligns with this role.

Where it applies, we’ll ask you to complete a practical case study.

Final interview to discuss Splend’s long-term vision and to check any remaining questions.

Diversity & Inclusion

At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.

When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

customer experience verifications jobs in uxbridge, gtl

Customer Experience Coordinator

Quality Assurance Rater - English (United Kingdom)

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Customer Care Specialist

Patient Co-ordinator

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