Job Summary
We are seeking a motivated and compassionate Healthcare Assistant (HCA) to join our friendly and dynamic practice team. The successful candidate will support the delivery of high-quality clinical care and health promotion services to our patient population.
The post-holder will work closely with GPs, Practice Nurses and the wider practice team to assist in delivering a range of clinical duties within primary care. The role requires excellent communication skills, strong organisational abilities and a commitment to providing high standards of patient care.
The successful candidate will be supported through regular supervision, training opportunities and continued professional development.
Main Duties and Responsibilities
The Healthcare Assistant will work within their competencies and training to support clinical service delivery across the practice.
Clinical Responsibilities
The post-holder will undertake duties including:
- Phlebotomy
- Blood pressure monitoring
- NHS Health Checks
- Height, weight and BMI recording
- Urinalysis
- ECG recording
- Smoking cessation support
- Diabetic foot checks
- Spirometry (if trained)
- Post-operative wound care and dressings
- Immunisations and vaccinations (where appropriately trained)
- Pill checks and medication support
- Stock monitoring and clinical room preparation
Training will be provided in accordance with practice requirements and service needs.
Patient Care
- Support patients with chronic disease monitoring and health promotion.
- Recognise signs of deterioration or abnormal findings and escalate appropriately.
- Provide lifestyle advice and health education to patients.
- Maintain patient dignity, privacy and confidentiality at all times.
- Refer patients to appropriate clinicians or external services when necessary.
Quality & Outcomes Framework (QOF)
- Support the practice in achieving QOF and enhanced service targets.
- Ensure accurate coding and recording of clinical information within the clinical system.
- Assist with patient recalls, audits and health promotion initiatives.
Administrative & Record Keeping
- Maintain accurate and contemporaneous patient records.
- Ensure clinical templates and documentation are completed appropriately.
- Assist with data collection for audits and quality improvement projects.
- Participate in maintaining clinical equipment and stock control processes.
Collaborative Working
The post-holder will:
- Work collaboratively with the multidisciplinary practice team.
- Develop and maintain positive working relationships with colleagues and external healthcare professionals.
- Communicate effectively with patients, carers and healthcare staff.
- Recognise personal limitations and seek support or guidance when required.
- Contribute positively to team meetings and service development.
Professional Development
The post-holder will:
- Participate in annual appraisals and regular supervision.
- Undertake mandatory training and continuing professional development.
- Maintain competencies relevant to the role.
- Keep up to date with current clinical guidance and practice policies.
- Participate in educational opportunities relevant to primary care.
Leadership & Team Contribution
The Healthcare Assistant will:
- Demonstrate professionalism and accountability in all areas of work.
- Contribute to maintaining high clinical standards within the practice.
- Support colleagues and contribute to a positive team culture.
- Promote equality, diversity and inclusion within the workplace.
Health & Safety
The post-holder must:
- Comply with all Health & Safety policies and procedures.
- Follow infection prevention and control guidance at all times.
- Report incidents, accidents or concerns appropriately.
- Use equipment safely and appropriately.
Confidentiality & Information Governance
The post-holder must:
- Maintain strict patient confidentiality in accordance with GDPR and NHS Information Governance requirements.
- Ensure all patient information is handled securely and appropriately.
- Adhere to practice confidentiality and safeguarding policies.
Equality & Diversity
The practice is committed to promoting equality and diversity. The post-holder is expected to treat all patients, colleagues and visitors with dignity, fairness and respect regardless of age, disability, gender identity, race, religion, sexual orientation or background.
Special Working Conditions
- The post-holder may occasionally be required to work flexibly to meet service needs.
- Occasional travel between practice sites may be required where applicable.
Job Description Review
This job description is intended as a guide to the main responsibilities of the role and is not exhaustive. The post-holder may be required to undertake additional duties appropriate to the role and grade in line with the needs of the practice.
The job description will be reviewed periodically and may be amended following consultation with the post-holder.
Pay: From £26,395.87 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
