Customer care coordinator Work, Jobs in Valley Park, Ham (with Salaries)

Customer Care Co-Ordinator Southampton- 12 months maternity cover
Swatch Group —Southampton
- Microsoft Excel
- English
- Microsoft Office
Quick apply
8d
Customer Care Co-Ordinator Southampton- 12 months maternity cover
The Swatch Group (UK) Limited —Southampton
- Full-time
- Microsoft Excel
- English
- Microsoft Office
9d
Release Coordinator
Outright Games —Stubbington
- £27,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Communication skills
- Time management
- Work from home
- Sick pay
Quick apply
3d
Office Co-ordinator (New Milton)
Brockenhurst College —New Milton
- £24,834 - £27,211 a year
- Part-time
- Microsoft Outlook
- Marketing
- Front desk
- Free parking
- Employee assistance programme
Release Coordinator - Fully remote
Outright Games —Stubbington
- £27,000 - £28,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
- Work from home
Quick apply
4d
Admin Assistant & Clinic Coordinator
Limitless Physiotherapy & Performance —Christchurch
- £25,500 - £26,500 a year
- Part-time
- Leadership
- Office experience
Quick apply
Operations Coordinator/Receptionist
TaylorMade Golf Company —Basingstoke
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
1d
Gatherings Co-ordinator
Home Grown Hotels —Lyndhurst
- £13.61 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
11d
Meetings & Events Sales Coordinator
Marwell Hotel —Winchester
- £27,000 a year
- Weekend availability
- Hospitality
- Sales
- Microsoft Office
- Free parking
- Employee discount
Quick apply
10d
Event & Group Sales Coordinator
Norton Park Hotel, Spa & Manor House —Winchester
- £27,700 a year
- Full-time
- Bar
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Sales Support Co-ordinator
Campions —New Milton
- Up to £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
7d
GP Receptionist (Patient Coordinator)
New Forest Central Medical Group —Brockenhurst
- £13.39 an hour
- Part-time
- GP surgery experience
- Organisational skills
- Front desk
- Store discount
- Annual leave
Quick apply
Internal Sales Coordinator
Safeguard Security Systems Ltd —Newbury
- £24,420.00 - £38,004.55 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Project Coordinator
Southern Communications Group —Dummer
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Sales Support Coordinator - Part Time
Campions —New Milton
- £14,400 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Communication skills
- Employee assistance programme
Quick apply
Apprentice Hire & Sales Coordinator
GAP Group —Portsmouth
- £16,224 - £17,860 a year
- Full-time
- Sales
- IT
- Communication skills
- Annual leave

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customer care coordinator jobs near valley park, ham

Customer Care Co-Ordinator Southampton- 12 months maternity cover

Swatch Group -
Southampton

Quick apply

Job details

8 days ago

Qualifications

Microsoft Excel
English
Microsoft Office
Organisational skills
Communication skills
Time management

Full job description

The company

The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.

Job description

Are you a people person with a knack for turning every interaction into a positive experience with excellent attention to detail? We’re looking for an energetic and organised Customer Care Coordinator to join our growing team in this brand-new role. You’ll be at the heart of our customer journey, making sure every client feels valued, supported, and heard from their very first contact with us. If you thrive in a fast-paced environment, love problem-solving, and want to shape the way we care for our customers, this is your chance to make a real impact.

Main Function

To ensure delivery of a consistently high level of customer care for Swatch and Flik Flak, UK and Ireland customers by continually reviewing and developing the customer care function.

Profile

Main Role and Responsibilities

Efficiently manage customer returns, ensuring timely and appropriate resolutions such as refunds or exchanges, in line with company policies.
Identify and address counterfeit items during the return process, particularly for collaboration watches, ensuring brand integrity.
Perform minor watch servicing, including bracelet adjustments and battery replacements, to maintain high customer satisfaction.
Foster strong team collaboration through clear, respectful, and proactive communication with colleagues and customers.
Take initiative to continuously deepen your knowledge of our brands, products, services, and internal procedures, staying current with updates and best practices.
Maintain regular contact with customer primarily via phone and email to understand their needs and take appropriate action.

Additional Responsibilities- when required

Deliver accurate and helpful information, advice, and guidance to customers via phone and email, aiming to resolve queries at the first point of contact.
Proactively engage with customers to identify and address potential issues before they escalate into complaints.
Monitor customer interactions to ensure timely and consistent handling in line with company standards.
Enhance customer satisfaction and loyalty by consistently meeting or exceeding expectations.

Key Skills

Demonstrate excellent attention to detail and the ability to prioritise tasks effectively in line with business needs.
Be proficient in Microsoft Office, particularly Excel (e.g., formulas, pivot tables) and Word.
Show a high level of self-motivation with a commitment to continuous personal development.
Possess strong verbal and written communication skills, with a customer-focused and approachable manner.
Have a thorough understanding of the Swatch refund policy and relevant consumer law.
Exhibit excellent organisational and time management skills.
Take ownership of your workload, ensuring prompt and proactive resolution of issues.

Languages

English and second language is a bonus

Company address

The Swatch Group (UK) Limited
Unit C, Adanac Drive
Adanac Park
Southampton, Hampshire,
SO16 0BT, United Kingdom

Contact

Kevin Charles

Job Reference: SGUK01492

Quick apply

Refine Your Search

customer care coordinator jobs in valley park, ham

Customer Care Co-Ordinator Southampton- 12 months maternity cover

Customer Care Co-Ordinator Southampton- 12 months maternity cover

Release Coordinator

Office Co-ordinator (New Milton)

Release Coordinator - Fully remote

Admin Assistant & Clinic Coordinator

Operations Coordinator/Receptionist

Gatherings Co-ordinator

Meetings & Events Sales Coordinator

Event & Group Sales Coordinator

Sales Support Co-ordinator

GP Receptionist (Patient Coordinator)

Internal Sales Coordinator

Project Coordinator

Sales Support Coordinator - Part Time

Apprentice Hire & Sales Coordinator

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