Training and development manager Work, Jobs in Valley Park, Ham (with Salaries)

Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
Business Development Manager - Community Partnerships
Mathnasium of Winchester —Winchester
- Up to £35,000 a year
- Full-time
- Sales
- Business development
- Maths
- Employee discount
Quick apply
Return to Learn Programme Lead
The Westgate School —Winchester
- £27,780 - £30,564 a year
- Part-time
- Working with children
- In-person
- Communication skills
- Sick pay
Quick apply
Deputy Manager
New Forest Care —Southampton
- Up to £36,836 a year
- Weekend availability
- Childcare
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Event Manager
Marston Events —Andover
- From £37,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
9d
Maritime and Aviation Training and Development Manager
Maritime and Coastguard Agency —Fareham
- £44,241 - £47,241 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
1d
Finance and Facilities Assistant with Development Pathway to Finance and Facilities Manager
Taylormade Financial Planning LLP —Stockbridge
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Accounting
- Health & wellbeing programme
- Annual leave
Quick apply
Lettings Manager/Lettings Assistant Manager - Chandlers Ford
Goadsby Estate Agents —Eastleigh
- Full-time
- Administrative experience
- Driving
- In-person
Quick apply
Health and Social Care Trainer- Multiple locations
Choice Care Group —Southampton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Driving
- Communication skills
- Employee assistance programme
- Life insurance
MCS Quality Assurance Auditor
Correct Contract Services Ltd —Andover
- £45,000 - £60,000 a year
- Microsoft Office
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Fleet Operations Manager (Part Time)
Parker Adams Boat Sales / Flexisail Boat Club —Southampton
- £23,400 - £28,600 a year
- Part-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
5d
Practice Manager - Full time
The Smiles Studio - Chandlers Ford —Eastleigh
- £28,000 - £32,000 a year
- Full-time
- Hospitality
- Microsoft Outlook
- Management
- Free parking
- Employee discount
Quick apply
14d
Marketing and Brand Manager (MedTech)
Odstock Medical Ltd —Salisbury
- £25,000 - £35,000 a year
- Full-time
- Travel
- In-person
- Marketing
- Relocation assistance
- Annual leave
Quick apply
10d
Graduate Management Trainee - Winchester
Enterprise Mobility —Winchester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Business Development Manager (Business Telephone Systems Division)
Sirus Ltd —Chandlers Ford
- £45,000 - £55,000 a year
- Full-time
- Sales
- Driving
- Mentoring
- Bereavement leave
- Sick pay
Quick apply
7h
Business Development Manager
JLMS Management Ltd —Eastleigh
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Free parking
Quick apply
10h
Admissions and Enrolment Manager
City of Portsmouth College —Portsmouth
- £41,758.55 - £44,298.68 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
9d
Parts Supervisor- Harwoods Southampton Audi
Harwoods Group —Eastleigh
- £33,000 - £39,000 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
13d
Graduate Trainee Sales Executive
Olra Recruitment Solutions —Eastleigh
- £28,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Business development
- Free parking
- Profit sharing
Quick apply
3d
Portable Appliance Tester
CBRE —Salisbury
- From £30,000 a year
- Full-time
- Schematics
- Maintenance
- In-person
- Free parking
- Employee discount
Quick apply

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Customer Experience Training and Quality Manager

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time

Qualifications

Customer service
Maintenance
Project management
Continuous improvement
Organisational skills
LMS
Communication skills

Full job description

Job Advert

Job Title: Customer Experience Training & Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO ALL VACANCIES

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Refine Your Search

training and development manager jobs in valley park, ham

Customer Experience Training and Quality Manager

Business Development Manager - Community Partnerships

Return to Learn Programme Lead

Deputy Manager

Senior Event Manager

Maritime and Aviation Training and Development Manager

Finance and Facilities Assistant with Development Pathway to Finance and Facilities Manager

Lettings Manager/Lettings Assistant Manager - Chandlers Ford

Health and Social Care Trainer- Multiple locations

MCS Quality Assurance Auditor

Fleet Operations Manager (Part Time)

Practice Manager - Full time

Marketing and Brand Manager (MedTech)

Graduate Management Trainee - Winchester

Business Development Manager (Business Telephone Systems Division)

Business Development Manager

Admissions and Enrolment Manager

Parts Supervisor- Harwoods Southampton Audi

Graduate Trainee Sales Executive

Portable Appliance Tester

I want to receive the latest job alerts for training and development manager in valley park, ham

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