Customer support & client services managers Work, Jobs in Verwood, Dor (with Salaries)

Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Customer Service Team Lead
Charles Trent —Poole
- £34,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Quick apply
Client Customer Service Manager
Hermes Europe —Eastleigh
- £12.71 an hour
- Continuous improvement
- Leadership
- Communication skills
3d
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
Customer Resolution and Continuous Improvement Team Leader
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Sales Centre Manager
Bidfood —Salisbury
- £47,500 a year
- Sales
- Continuous improvement
- Driving
- Employee discount
Quick apply
Contact Centre Director
Churchill Retirement PLC —Ringwood
- Full-time
- Customer service
- Continuous improvement
- Leadership
Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
Customer Success Operations Manager
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Annual leave
- Employee assistance programme
Customer Success Director
Benifex —Southampton
- £65,000 - £85,000 a year
- Remote
- Communication skills
- Employee assistance programme
- Employee discount
9d
Claims & Client Services Manager
Hermes Europe —Eastleigh
- £12.71 an hour
- Customer service
- Analysis skills
- Continuous improvement
3d
Sales Admin Team Leader
Dawson Forte —Chilworth, Nursling and Rownhams
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
3d
Client Intake Manager
Lawhive —Poole
- Full-time
- Hybrid work
- Customer service
- IT
- Annual leave
3d
Student Hub Team Leader
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Customer service
- Travel
Supporter Experience Supervisor
RNLI —Poole
- £29,951 - £35,236 a year
- Temporary
- Management
- Sales
- Customer service
3d
Telemarketing Team Leader
Astute —Bournemouth
- Time management

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customer support & client services managers jobs near verwood, dor

Call Centre Supervisor

Churchill Retirement PLC -
Ringwood

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Job details

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Driving Licence
English
Microsoft Office
Numeracy
Analysis skills
Driving
SharePoint

Full job description

JOB TITLE: Call Centre Supervisor (Careline Supervisor)
LOCATION: Office based in Ringwood, Hampshire
HOURS: 37 per week, Monday to Friday. Overtime may be requested occasionally
PACKAGE: Competitive salary, plus excellent Colleague benefits

Its exciting times at Careline Support Ltd in Ringwood and due to our ongoing success, we are recruiting for a Call Centre Supervisor to join our team in Ringwood, Hampshire.

Our busy team have seen continuous and rapid growth since launching in January 2020, with our Careline Operators providing a dedicated telephone service for emergencies and non-emergencies around the clock, to retired Homeowners right across the UK.

About the role

Reporting to the Operations Manager, the post-holder will be one of two Supervisors providing support to a growing team of Careline Operators.

As Call Centre Supervisor your main responsibilities will include:

Supervising, supporting and coaching operational staff to carry out their duties effectively.
Recruitment, training, induction, reviews, appraisals and performance management of the team.
Managing the duty rota and workforce planning to ensure the call centre is staffed appropriately at all times.
Monitoring live and historical performance against Key Performance Indicators (KPIs), carrying out call audits, providing feedback in a timely manner.
Providing statistical analysis and reporting of KPIs, team performance, resilience and integration of new business.
Ensuring policies and procedures are updated and applied correctly.
Taking investigative and remedial action into operational, service and system issues.
When required, the Call Centre Supervisor will carry out the duties of a Careline Operator to support delivery of the service.

This is an amazing opportunity for a current Senior / Team Leader / Supervisor looking for that next step, with excellent opportunities for development and progression in an expanding Company.

About you

Our new Call Centre Supervisor will be an experienced Call Centre Supervisor / Call Centre Team Leader within a similar setting, for example, Call Centre, Control Room, Careline or Telecare environment. Knowledge of Careline or the telecare industry, coupled with experience of the TSA audit process would be desirable.

Your CV will demonstrate a proven track record of success in managing people, organising resources, roster management, analysis, reporting and systems technology.

The nature of what we do demands a high degree of emotional resilience to handle calls that may be distressing in nature whilst supporting a team of Operators to do the same. You will be able to perform under pressure whilst remaining calm in a crisis, acting as a role-model for the team.

As we are a 24/7 service, it is essential that the Call Centre Supervisor demonstrates a can do and flexible attitude to support the team and hours of work. This will include spending time with the night team on occasion and taking a share of the on call rota.

You will be IT literate, experienced with MS Office (including Sharepoint/OneDrive) and other call centre or customer database systems. You will possess a high standard of written and spoken English, numeracy and analytical skills.

A full driving licence and use of a vehicle is essential.

Your rewards

Competitive salary
24 days annual leave, plus Bank holidays
Extra day off on your Birthday
BUPA private medical insurance
Life assurance
Health screening
Eye care vouchers
John Lewis vouchers for expectant parents
Reward card
Employee Assistance programme
Rewards for colleague, client and land referrals
Group pension scheme
Opportunities for CPD and career progression across the group

About us

As part of the Churchill Retirement group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement.

In 2023, Careline were delighted to win the Outstanding Customer Service Award at the industry recognised ARMA awards ceremony, underpinning the great work that our team deliver every day.

We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference, apply today!

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Apply Now

Refine Your Search

customer support & client services managers jobs in verwood, dor

Call Centre Supervisor

Customer Service Team Lead

Client Customer Service Manager

Customer Service & Experience Team Leader

Customer Resolution and Continuous Improvement Team Leader

Sales Centre Manager

Contact Centre Director

Customer Care Manager

Customer Success Operations Manager

Customer Success Director

Claims & Client Services Manager

Sales Admin Team Leader

Client Intake Manager

Student Hub Team Leader

Supporter Experience Supervisor

Telemarketing Team Leader

Other jobs to consider

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