Manager on duty Work, Jobs in Verwood, Dor (with Salaries)

Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Analysis skills
- Supervising experience
- Annual leave
- Employee assistance programme
House Manager
Abbeyfield Wessex Society —Wimborne
- £16.66 an hour
- Weekend availability
- Microsoft Word
- Management
- Customer service
Quick apply
Duty Manager
Bar So and 1812 Bournemouth —Bournemouth
- From £34,000 a year
- Part-time
- Supervising experience
- Organisational skills
- In-person
Quick apply
Manager - Education, Alternative Provision
Aspire Life LTD —Bournemouth
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Management
- Up to 50% travel
- Team management
- Free parking
- Store discount
Quick apply
4d
Care Coordinator
Helping Hands —Poole
- £31,000 a year
- Supervising experience
- Recruiting
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Senior Site Manager
ICF Homes Ltd —Ringwood
- £50,000 - £60,000 a year
- Full-time
- Up to 50% travel
- Supervising experience
- Continuous improvement
Quick apply
3d
Service Improvement Manager
Dorset HealthCare University NHS Foundation Trust —Poole
- £36,229 - £43,626 a year
- Part-time
- Project management
- Communication skills
12d
Travel Consultant
Fred. Olsen Travel —Ringwood
- Travel
- Employee discount
10d
Duty Manager
Burhill Group Limited —Bournemouth
- £29,471 a year
- Full-time
- Organisational skills
- Communication skills
6d
Ramp Agent
Bournemouth Airport —Bournemouth
- £13.78 an hour
- Weekend availability
- English
- Travel
- Free parking
- Employee discount
6d
Maritime Operations Officer
Ambrey —Southampton
- Full-time
- In-person
- Annual leave
- Employee assistance programme
Quick apply
7d
Duty Manager
Premier Inn —Christchurch
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Senior Administrator
Colten Care —Lymington
- £14.20 - £15.70 an hour
- Weekend availability
- Nursing home
Deputy Manager
Park Lodge Residential Home —Broadstone
- Weekend availability
- Medication administration
- English
- Supervising experience
Quick apply
Duty Manager
The Range —Christchurch
- £27,500 - £28,500 a year
- Full-time
- Merchandising
- POS
- In-person
- Free parking
- Employee discount
Quick apply
7d
Clinical Lead
Hamberley Care Homes —Verwood
- £56,000 a year
- Full-time
- Research
- Hotel
- Mentoring
- Free parking
- Annual leave
Manager on Duty
YMCA Bournemouth —Bournemouth
- £29,000 - £29,865 a year
- Weekend availability
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Head of Emergency Planning, Resilience and Response
University Hospitals Dorset NHS Foundation Trust —Bournemouth
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
7d
Team Manager - Post Adoption Support
BCP Council —Bournemouth
- From £53,460 a year
- Communication skills
5d
Food and Beverage - Complex Manager - Q02
Parkdean Resorts —Dorchester
- £53,810 a year
- Weekend availability
- Inventory control
- Restaurant management
- Recruiting
- Store discount
- Employee assistance programme
Quick apply
12d

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Call Centre Supervisor

Churchill Retirement PLC -
Ringwood

Apply Now

Job details

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Driving Licence
English
Analysis skills
Supervising experience
Team management
Management reporting
Rota coordination

Full job description

JOB TITLE: Call Centre Supervisor (Careline Supervisor)
LOCATION: Office based in Ringwood, Hampshire
HOURS: 37 per week, Monday to Friday. Overtime may be requested occasionally
PACKAGE: Competitive salary, plus excellent Colleague benefits

Its exciting times at Careline Support Ltd in Ringwood and due to our ongoing success, we are recruiting for a Call Centre Supervisor to join our team in Ringwood, Hampshire.

Our busy team have seen continuous and rapid growth since launching in January 2020, with our Careline Operators providing a dedicated telephone service for emergencies and non-emergencies around the clock, to retired Homeowners right across the UK.

About the role

Reporting to the Operations Manager, the post-holder will be one of two Supervisors providing support to a growing team of Careline Operators.

As Call Centre Supervisor your main responsibilities will include:

Supervising, supporting and coaching operational staff to carry out their duties effectively.
Recruitment, training, induction, reviews, appraisals and performance management of the team.
Managing the duty rota and workforce planning to ensure the call centre is staffed appropriately at all times.
Monitoring live and historical performance against Key Performance Indicators (KPIs), carrying out call audits, providing feedback in a timely manner.
Providing statistical analysis and reporting of KPIs, team performance, resilience and integration of new business.
Ensuring policies and procedures are updated and applied correctly.
Taking investigative and remedial action into operational, service and system issues.
When required, the Call Centre Supervisor will carry out the duties of a Careline Operator to support delivery of the service.

This is an amazing opportunity for a current Senior / Team Leader / Supervisor looking for that next step, with excellent opportunities for development and progression in an expanding Company.

About you

Our new Call Centre Supervisor will be an experienced Call Centre Supervisor / Call Centre Team Leader within a similar setting, for example, Call Centre, Control Room, Careline or Telecare environment. Knowledge of Careline or the telecare industry, coupled with experience of the TSA audit process would be desirable.

Your CV will demonstrate a proven track record of success in managing people, organising resources, roster management, analysis, reporting and systems technology.

The nature of what we do demands a high degree of emotional resilience to handle calls that may be distressing in nature whilst supporting a team of Operators to do the same. You will be able to perform under pressure whilst remaining calm in a crisis, acting as a role-model for the team.

As we are a 24/7 service, it is essential that the Call Centre Supervisor demonstrates a can do and flexible attitude to support the team and hours of work. This will include spending time with the night team on occasion and taking a share of the on call rota.

You will be IT literate, experienced with MS Office (including Sharepoint/OneDrive) and other call centre or customer database systems. You will possess a high standard of written and spoken English, numeracy and analytical skills.

A full driving licence and use of a vehicle is essential.

Your rewards

Competitive salary
24 days annual leave, plus Bank holidays
Extra day off on your Birthday
BUPA private medical insurance
Life assurance
Health screening
Eye care vouchers
John Lewis vouchers for expectant parents
Reward card
Employee Assistance programme
Rewards for colleague, client and land referrals
Group pension scheme
Opportunities for CPD and career progression across the group

About us

As part of the Churchill Retirement group of companies, Careline Support Ltd provides a telephone support service to over 11,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement.

In 2023, Careline were delighted to win the Outstanding Customer Service Award at the industry recognised ARMA awards ceremony, underpinning the great work that our team deliver every day.

We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.

We are looking for the very best person to join our business and be part of the next exciting chapter. If you feel you have the skills and attributes to make a difference, apply today!

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Apply Now

Refine Your Search

manager on duty jobs in verwood, dor

Call Centre Supervisor

House Manager

Duty Manager

Manager - Education, Alternative Provision

Care Coordinator

Senior Site Manager

Service Improvement Manager

Travel Consultant

Duty Manager

Ramp Agent

Maritime Operations Officer

Duty Manager

Senior Administrator

Deputy Manager

Duty Manager

Clinical Lead

Manager on Duty

Head of Emergency Planning, Resilience and Response

Team Manager - Post Adoption Support

Food and Beverage - Complex Manager - Q02

I want to receive the latest job alerts for manager on duty in verwood, dor

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