Scheduling coordinator Work, Jobs in Veryan, Con (with Salaries)

Scheduling Coordinator
Alexandras Community Care —St. Austell
- £29,000 a year
- Travel
- Organisational skills
- Communication skills
- Annual leave
Quick apply
4d
Project Coordinator
Audit Point Limited —Wadebridge
- £29,500 a year
- Full-time
- CRM software
- Hospitality
- Organisational skills
Quick apply
5d
Training and Competence Co-ordinator
Fugro —Falmouth
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Organisational skills
- Flexible schedule
- Referral programme
13d

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Project Coordinator
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Project Coordinator
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Scheduling Coordinator

Alexandras Community Care -
St. Austell

Quick apply

Job details

£29,000 a year
4 days ago

Benefits

Annual leave

Qualifications

Resource allocation planning
Transport schedule optimization
Route planning
Data management
Care Quality Commission compliance oversight
Risk management
Organisational skills
Safeguarding procedures
Care Quality Commission standards
Communication skills
Time management
Rota coordination

Full job description

Scheduling Coordinator – Job Description

Department: Homecare

Reports To: Manager

Location: Office-based (with occasional operational support duties)

Salary: £29,000 + £1000 bonus

Purpose of the Role

The Scheduling Coordinator is responsible for the effective planning and management of care rotas, ensuring all service user visits are allocated to suitably trained care staff and delivered reliably.

This role directly supports CQC compliance, continuity of care, workforce planning, emergency cover arrangements, and high-quality service delivery.

Key Responsibilities

Rota Planning and Scheduling

Build, maintain, and publish weekly and ongoing rotas for service users and staff ensuring 100% visit allocation.

Match carers to service users based on skills, availability, continuity preferences, and location.

Manage real-time rota changes, including sickness, emergency cover, or service user changes.

Coordinate rota updates for new care packages, increased hours, hospital discharges, or reduced support needs.

Ensure the rostering system remains accurate, up-to-date, and fully auditable.

Monitor ECM (Electronic Call Monitoring), investigating late or missed calls and logging relevant actions.

Continuity of Care

Promote consistent allocation of carers to service users to improve continuity and relationship building.

Maintain a small continuity caseload

Monitor continuity levels and adjust rotas where possible to maintain regular carers.

Travel and Route Optimisation

Build rotas that minimise travel time, reduce fuel costs, and support efficient geographical grouping.

Monitor travel patterns and identify opportunities for route optimisation to maximise staff utilisation.

Staffing, Workforce & Capacity Coordination

Maintain accurate records of staff availability, training, annual leave, sickness, and contracted hours.

Ensure work is allocated fairly and in line with staff contracts and working time regulations.

Identify staffing shortages early and escalate risks to management with clear proposed solutions.

Communication with Care Staff

Communicate rota schedules and changes clearly to care staff using agreed channels (system, text, phone).

Provide accurate visit details, service user notes, and risk information to care staff.

Act as a point of contact for staff regarding rota queries or operational scheduling issues.

Build positive relationships with carers to support morale and retention.

Compliance, Safeguarding & Risk Management

Ensure rota decisions support CQC Key Lines of Enquiry (KLOES): Safe, Effective, Caring, Responsive, and Well-Led.

Maintain accurate and GDPR-compliant digital records.

Follow safeguarding procedures and report concerns immediately to management.

Identify operational risks early—missed visits, insufficient travel time, capacity issues—and act promptly.

Support emergency rota cover arrangements and escalate persistent service risks.

System and Data Management

Maintain high quality accurate data within the electronic rostering system.

Ensure visit information is updated promptly and correctly recorded.

Support the monitoring of missed calls, late calls, and visit changes.

Collaboration with the Care Team

Work closely with Care Coordinators regarding changes to service user care needs, safeguarding first response, MAR audits, structured reviews.

Maintain a small continuity caseload

Support the set-up of new care packages by allocating appropriate carers.

Provide regular updates to management on capacity pressures, rota performance, and operational risks.

On‑Call Responsibilities

Participate in the shared on‑call rota, providing out-of-hours support to staff and service users.

Respond to emergencies, missed visits, and safeguarding alerts outside normal working hours as required.

This job description is not exhaustive, and the post holder may be required to undertake additional reasonable duties aligned to the role and business needs, following appropriate consultation where required.

Key Performance Indicators (KPIs)

100% of planned visits allocated and covered.

Weekly rota completed at least 7 days in advance, issued no later than Thursday.

Target zero missed and minimise late calls attributable to scheduling issues.

High levels of consistency of carer allocation

Accurate and up-to-date scheduling records

Person Specification

Essential

Strong organisational and time management skills

Ability to manage multiple tasks and changing priorities

Good communication and problem-solving skills

Confidence using computer systems and scheduling software

Ability to work effectively in a fast-paced operational environment

Experience using electronic rostering or care management systems

Desirable

Experience working in Homecare or health and social care services

Understanding of continuity of care principles

Quick apply

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