Hotel receptionist Work, Jobs in W5 1ay (with Salaries)

Hotel Receptionist
Searcys —London
- £14.80 an hour
- Full-time
- Customer service
- Hotel
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
1d
Guest Service Associate
Atrium Hotel Heathrow —Feltham
- £13.21 an hour
- Hospitality
- Hotel
- Organisational skills
- Employee discount
Quick apply
2d
Front Office Team Member
IBIS —Hayes
- £14.80 an hour
- Part-time
- English
- Hotel
- Employee discount
- Flexible schedule
Quick apply
8d
Receptionist
Loveday Belgravia —London
- Part-time
- Hospitality
- Customer service
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
2d
Guest Service Associate - Leisure Centre
Atrium Hotel Heathrow —Feltham
- £13.21 an hour
- Hospitality
- Management
- Hotel
- Employee discount
Quick apply
1d
Reception Team Member - Part Time
Travelodge —London
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
10d
Spa Receptionist
Richmond Harbour Hotel —Richmond
- Part-time
- Bar
- Hotel
- Employee discount
Quick apply
3d
Receptionist - Casual
Radisson Hotel Group —West Drayton
- Part-time
- Hotel
- Communication skills
- Employee discount
Quick apply
1h
Reception Host
The Twenty Two London Hotel —London
- Weekend availability
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
12d
Hotel Receptionist
London Bridge Hotel —London
- £28,300 a year
- Full-time
- Hospitality
- Hotel
- IT
- Employee discount
- Bereavement leave
Quick apply
22h
Receptionist
Portico Corporate Reception Management —London
- £31,000 a year
- Full-time
- Hotel
- Hotel experience
- Annual leave
- Life insurance
Quick apply
1d
Front Office Clerk
The Landmark London Hotel —London
- £26,437 - £32,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
Receptionist
Reception —London
- £27,583 a year
- Full-time
- Spanish
- Customer service
- English
- Employee discount
- Referral programme
Quick apply
4d
Front Desk Guest Service Associate
47 Park Street, Grand Residences by Marriott —London
- Weekend availability
- Customer service
- English
- Analysis skills
6d
Night Reception Team Member - Part Time
Travelodge —London
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
3d
Front Desk Receptionist
Courtyard by Marriott Heathrow airport —Hayes
- £26,437 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
3d
Receptionist
Iconic Hotels & Resorts —West London
- Up to £35,500 a year
- Weekend availability
- Bar
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
Receptionist
Treehouse Hotel London —West London
- Weekend availability
- Hospitality
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
Front Office - Team Member
Hilton - London Bankside —London
- £13.80 an hour
- Full-time
- Hotel
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Receptionist
The Milestone Hotel and Residences —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
21h

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Hotel Receptionist

Searcys -
London

Quick apply

Job details

Full-time
£14.80 an hour
1 day ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Customer service
Mentoring
Communication skills
Time management

Full job description

Company Description

30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.

This venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms.

As a Hotel Receptionist, you will receive the following industry-leading benefits:

50% discount across Searcys venues
Enrolment into the Searcys pension scheme
Up to 38 days annual leave (dependent on job role)
Enhanced Maternity and Paternity Leave
Access to everyday discounts and communication portal
Employee assistance program and qualified Mental Health First Aiders
Monthly Chef wellbeing and supplier trips
Chef whites and shoes provided
Opportunity to enrol into the WSH Group Chef Academy
Meals are provided on shift when working within one of our venues
Your birthday off to celebrate in style
A day off to volunteer/give back to the charity of your choice
A wide selection of Searcys ibelong Events.

Job Description

Job Type: 40hrs per week

Morning and evening shift rotation

Hourly Rate: £14.80

Main Purpose:
The Reception team serves as the first point of contact for all guests and visitors to the RCGP. We are
committed to providing the highest level of customer service in all our actions.

Key Responsibilities:

Maintaining a positive culture throughout the department
Maintaining the highest level of service to consistently exceed guest expectations
Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times.
Ensuring everyone is aware of forthcoming daily events being held in the venue
Dealing with visitor enquiries/requests.
Assisting in handling visitor passes and directing visitors as appropriate
Issue Searcys day passes, Members passes and Gym passes
Answering all calls within 3 rings and attending to voicemails as soon as possible
Receiving and transferring telephone calls (internal).
To respond to e-mails as soon as possible no later than 12 hours after receiving it.
Taking bedroom reservations on the Guestline booking system for individual and group guests via phone, email, or in-person
Check-in and out overnight guests, individual and group
Obtaining and maintaining complete and accurate guest records of address and contact details as required by UK law
Advising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests
Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk
Promoting bedroom facilities on check-out for future bookings
Ensuring all charges are posted correctly to guests' accounts
Taking payments for overnight stays for individual guests and assuring those are posted correctly
Taking payments for additional services like extra breakfasts and assuring those are posted correctly
Being fully aware of cash handling policies and cashing up procedures and adhering to them at all times
Being fully aware of all available rates and promotions for college members
Being fully aware of all corporate memberships and the associated benefits
Maintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys
Ensuring all guest feedback and complaints are dealt with in a professional and friendly manner
advising the DM and/or Reception Manager of the outcome or asking for assistance.
Covering the Exams reception Desk as and when necessary
Ensure the Members Lounge checklist is completed daily
Ensuring the desk and reception areas are presentable at all times.
Liaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfaction
Assist with training of new staff
Being fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to them at all times
Being fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to them at all times
To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities.

Qualifications

Skills required:

Excellent product knowledge

Excellent communication skills

Excellent time management Supportive / Team player

Excellent customer service skills

Additional Information

We are the oldest caterer in the UK, founded in 1847. Working with us means being part of London’s most prestigious events and some of the country's most iconic venues. You’ll gain valuable experience and mentoring from skilled colleagues and have a chance to write your own chapter in our celebrated history.

A career at Searcys means being part of something special. With our rich heritage, and ever-growing business, we will be delighted if you join us – a company with a strong sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk

Quick apply

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