Client advisor Work, Jobs in Wadhurst, Esx (with Salaries)

Customer Service Advisor
AXA —Royal Tunbridge Wells
- £26,228 a year
- Rotating shift
1d
Customer Service Advisor
AXA UK —Royal Tunbridge Wells
- £26,228 a year
- Full-time
- Annual leave
1d
Admin Assistant
GF HR Consulting —Royal Tunbridge Wells
- Full-time
- Financial services
- Communication skills
- Free parking
- Referral programme
Quick apply
Admin Assistant, Wealth Management
SeventySeven Wealth Management —Royal Tunbridge Wells
- Full-time
- Customer service
- Financial services
- Communication skills
- Free parking
- Referral programme
Quick apply
13d
Client Advisor
Marsh —Haywards Heath
- Full-time
- Hybrid work
- Organisational skills
Education Client Advisor
Marsh —Haywards Heath
- Full-time
- Hybrid work
- Organisational skills
Administrator, Financial Services
SeventySeven Wealth Management —Royal Tunbridge Wells
- Full-time
- Financial services
- Communication skills
- Free parking
- Referral programme
Quick apply
Solar sales advisor
Gas and electric services —East Grinstead
- £30,000 - £90,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
Quick apply
13d
Accounts Assistant
Navis Agere Limited —West Malling
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- QuickBooks
- Free parking
- Employee assistance programme
Quick apply
1d
Advisor Support, Wealth Management
SeventySeven Wealth Management —Royal Tunbridge Wells
- Full-time
- SharePoint
- Financial services
- Free parking
- Referral programme
Quick apply
Wellness Advisor
Chartham Park Golf and Country Club —East Grinstead
- £13,218 - £35,058 a year
- Part-time
- First Aid Certification
- Free parking
- Employee assistance programme
9h
Financial Services Administrator
GF HR Consulting —Royal Tunbridge Wells
- Full-time
- Financial services
- Communication skills
- Free parking
- Referral programme
Quick apply
13d
Insurance Advisor
Howden Group Holdings —Sevenoaks
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Financial Adviser Administrator
Burfields House Wealth Management —Goudhurst
- Full-time
- Microsoft Word
- Computer literacy
- Organisational skills
- Annual leave
Employment Advisor
Get Set UK 1 —Crawley
- £26,500 - £29,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Payroll Administrator
RMT Accountants & Business Advisors —Uckfield
- Hybrid work
- Organisational skills
- Communication skills
11d
Motorcycle Sales Advisor
Laguna Motorcycles —Maidstone
- From £27,428.18 a year
- Full-time
- Microsoft Word
- CRM software
- Customer service
- Store discount
- Employee discount
Quick apply
8d
Mental Health Debt and Benefits Advisor
Citizens Advice —Crawley
- £28,000 a year
12d
Partner - Procurement
ERA Group —Kings Hill
Quick apply
6d
Projects Customer Advisor
Commercial Services Group —Aylesford
- £28,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Quick apply
8d

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Customer Service Advisor

AXA -
Royal Tunbridge Wells

Apply Now

Job details

Permanent
£26,228 a year
1 day ago

Benefits

Private medical insurance

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Complaint handling
Customer interaction

Full job description

Job Description:

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview:

We’re recruiting Customer Service Advisors on a full-time permanent basis to join our dedicated Membership teams in Tunbridge Wells and Bournemouth. You’ll play a pivotal role in providing our members an excellent experience through effectively administering any changes to their private medical insurance policy. So, if you’re customer focused and have the ability to show empathy and build rapport this could be the role for you!

Key responsibilities:

Handling calls from members, resolving queries and guiding them to ensure they receive the correct advice in line with their policy.
Taking ownership of member interactions, investigating, and providing solutions to enquiries, or gathering information and escalating to the relevant business area or manager if required.
Creating and maintaining accurate and appropriate records of customer interactions on systems.
Understanding processes and procedures, ensuring all policy amendments fall within the terms of the membership agreement and referring to Underwriting if needed.
Contributing to team targets, the Customer Charter and knowing how to deal with customer complaints.
Developing and maintaining positive relationships with members, colleagues, and key stakeholders - creating a positive attitude of support, providing advice, guidance and sharing knowledge.
Continually looking for ways to improve the service you provide, identifying any problems with processes, suggesting solutions, and developing knowledge of AXA’s Private Medical Insurance products.
Participating in meetings and business projects which impact Customer Services.
Working flexibly within your skillset to move to/support other teams, multiskilling and taking on additional duties as required.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

Working hours & shift pattern:

Full time, 37.5 hours per week. Our shift patterns are designed to offer support to our members from 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays. You’ll work 7.5 hours per day on a 4-week rotating shift pattern. These shifts support today’s varied lifestyles and will also earn you 5% shift allowance in addition to your basic salary.

Induction & Training:

Induction Date: Tuesday 6th October 2026.

To help you settle into the team and to set you up for success in your new role, you’ll attend a 6-week training and coaching programme, delivered by our specialist trainers. During this period, you’ll work core office hours.

Providing a Career Development Framework that is reviewed with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career. Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA.

Your skills & experience:

Experience in a customer facing role either in person or on the telephone is essential.
Customer focused, with the ability to show empathy and build rapport.
Sound listening skills with the ability to assess situations and conducting yourself in a professional manner.
Ability to connect with a variety of people over the phone and in writing, problem-solving and decision-making skills with positive, can-do attitude.
Well organised, play attention to detail with the ability to multi-task and show resilience.
Ability to navigate complex and multiple IT applications.
Team player with the ability to work under pressure to meet deadlines.
Adaptable and flexible, a positive role model.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

#LI-Hybrid #Health

Salary: £26,228 + 5% shift allowance

Apply Now

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