Service desk analyst Work, Jobs in Wakefield, Eng (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
13d
Service Desk Analyst
C365Cloud —Wakefield
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Sick pay
Quick apply
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
15h
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
3d
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
IT Service Desk Analyst
Maples Group - Legal Services —Leeds
- Windows
- Microsoft Office
- SQL
- Health & wellbeing programme
- Life insurance
IT Support Analyst
Ramsdens Solicitors LLP —Brighouse
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
7d
Technology Support Analyst
Lloyds Wealth —Leeds
- £26,613 - £29,275 a year
- Full-time
- Microsoft Access
- Windows
- Microsoft Office
- Annual leave
- Work from home
8d
Senior Service Desk Analyst
wavenet —Birstall
- Full-time
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
IT Analyst / Support Engineer (L1 / L2)
Precision Proco —Sheffield
- £27,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Sick pay
Quick apply
Business Technical Services Analyst II
FIS Global —York
- Full-time
- PMP
- Master's degree
- C++
- Annual leave
- Employee discount
Security Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply

Discover related jobs

Based on your search for service desk analyst jobs.

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary. 1-2 years of experience in IT support or customer service role preferred.
£27,000 - £30,000 a year
Quick apply
13d
Service Desk Analyst
C365Cloud —Wakefield
*Strong telephone capability*, including an excellent telephone manner and professional approach. *Ownership of Cases* – Managing service requests and providing…
£25,000 - £27,000 a year
Quick apply

I want to receive the latest job alerts for service desk analyst in wakefield, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
13 days ago

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

service desk analyst jobs in wakefield, eng

Service Desk Analyst - Tier I

Service Desk Analyst

Service Desk Analyst

Junior Service Desk Analyst

IT Service Desk Analyst

IT Service Desk Analyst

IT Support Analyst

Technology Support Analyst

Senior Service Desk Analyst

IT Analyst / Support Engineer (L1 / L2)

Business Technical Services Analyst II

Security Operations Engineer

Discover related jobs

I want to receive the latest job alerts for service desk analyst in wakefield, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected