Hotel & accommodations guest services staff Work, Jobs in Wakefield, Wyk (with Salaries)

Residence Receptionist - Student Accommodation
GoBritanya —Leeds
- £27,000 - £30,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
7d
Nights - Team Member
Premier Inn —Leeds
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
3h
Ground Floor - Team Member
Premier Inn —Barnsley
- Up to £13.06 an hour
- Part-time
- Serving
- Hotel
- Front desk
- Employee discount
Quick apply
8d
Guest Service Agent - Casual
Radisson Hotel Group —Leeds
- £12.71 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee discount
Quick apply
Ground Floor Team Member
Premier Inn —Doncaster
- Up to £13.06 an hour
- Part-time
- Serving
- Hotel
- Restaurant
- Employee discount
Quick apply
9d
Night Reception Team Member - Part Time
Travelodge —Doncaster
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
11d
Reservations and Events Agent
Valor Hospitality —Leeds
- £12.71 an hour
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Full-time Hotel Receptionist
Wentbridge House Hotel —Pontefract
- Up to £26,520 a year
- 8 hour shift
- Hospitality
- Hotel
- Front desk
- Free parking
- Store discount
Quick apply
4d
Spa Receptionist
Rudding Park Harrogate —Harrogate
- £26,895 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Hotel
- Annual leave
- Employee assistance programme
Hotel Receptionist - Full Time
York Pavilion Hotel —York
- £13 an hour
- Part-time
- Hospitality
- English
- Hotel
- Employee discount
Quick apply
2d
Night Auditor
Valor Hospitality —Leeds
- £13.21 an hour
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
14d
Reception Team Member
Travelodge —Leeds
- £12.71 an hour
- Full-time
- No experience needed
- Hotel
- Front desk
- Employee discount
3d
Part Time Night Porter
Casa Brighouse —Brighouse
- £13.21 an hour
- Part-time
- Bilingual
- Hospitality
- Bar
Quick apply
Hotel Receptionist
The Limes —York
- £13 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
Student Experience Team Member
Unite Students —Sheffield
- Weekends only
- Hospitality
- Sales
- Organisational skills
- Annual leave
- Employee assistance programme
12d
Reception Agent
NOVOTEL —Leeds
- Full-time
- Hotel
- IT
- Hotel experience
Quick apply
Night Porter
Valor Hospitality —Leeds
- £12.71 an hour
- Night shift
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3d
Contact Centre Advisor
The QHotels Collection —Leeds
- £25,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Hotel
- Free parking
- Employee assistance programme
Quick apply
9d
Full-time Night Porter
Middlethorpe Hall and Spa —York
- £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- English
- Sick pay
Quick apply
5h
Guest Relations Manager
Hilton —Leeds
- £29,000 a year
- Full-time
- Bar
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave

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Residence Receptionist - Student Accommodation

GoBritanya -
Leeds

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
7 days ago

Qualifications

Guest check-in and check-out
Customer communication
Hotel and accommodations experience
Inbound customer enquiry call handling
Customer service
Incident Reporting
Email software
Microsoft Office
Organisational skills
Front desk
Safeguarding procedures
Customer interaction
Guest services
Communication skills
Hotel experience

Full job description

Residence Receptionist

Job Overview

StuHomes, part of Education Travel and Leisure Ltd, is looking for a friendly, organised and customer-focused Receptionist to join the team at Briggate Studios, our 86-room purpose-built student accommodation residence in the heart of Leeds.

As the first point of contact for residents, prospective residents, visitors and contractors, you will play a key role in creating a welcoming, safe and professional environment. This varied front-of-house position combines excellent customer service with administration, reception management and day-to-day operational support to ensure residents receive an outstanding experience throughout their stay.

You will support the resident journey from arrival through to departure by assisting with check-ins and check-outs, managing reception services, responding to enquiries, recording maintenance requests and ensuring site security procedures are followed. The successful candidate will be calm under pressure, organised, approachable and committed to delivering exceptional customer service.

Responsibilities

Welcome residents, prospective residents, visitors and contractors in a professional, friendly and helpful manner.
Respond to telephone, email and face-to-face enquiries, providing accurate information or referring queries to the appropriate colleague.
Deliver an excellent customer experience while maintaining a welcoming, tidy and professional reception area.
Support resident check-ins, check-outs and room moves, including issuing keys and access cards, completing document checks and updating resident records.
Maintain accurate occupancy, resident and communication records using company systems.
Complete daily reception logs, shift handovers and administrative tasks accurately.
Manage incoming post, parcels, visitor registrations, contractor access and key control in accordance with company procedures.
Follow site procedures relating to access control, security, lone working, emergencies, evacuations and incident reporting.
Record maintenance and housekeeping issues, ensuring residents receive appropriate updates and requests are escalated promptly.
Support accommodation enquiries, resident communications, property viewings and re-booking activities following training.
Listen to resident concerns professionally and resolve routine issues wherever possible.
Recognise and promptly escalate complaints, safeguarding concerns, welfare issues, medical incidents, security matters or behavioural concerns to management.
Assist colleagues during busy arrival and departure periods and contribute to the smooth day-to-day operation of the residence.
Carry out reception and communal area inspections to maintain high presentation standards.
Provide clear and accurate handovers to colleagues to ensure continuity between shifts.

ExperienceEssential

Previous experience in a customer-facing role, such as reception, hospitality, residential property, retail, education or a similar environment.
Excellent customer service and communication skills, both written and verbal.
Friendly, professional and approachable manner with the ability to build positive relationships.
Strong organisational skills and attention to detail, with the ability to manage multiple tasks effectively.
Confident using Microsoft Office and email, with the ability to quickly learn booking and property management systems.
Ability to remain calm under pressure and follow company procedures.
Awareness of when resident concerns, complaints or welfare matters require escalation.
A proactive, flexible and resident-focused approach to work.

Desirable

Experience working within purpose-built student accommodation (PBSA), university accommodation, hotels, serviced accommodation or residential property.
Experience of booking systems, check-ins, access control, parcel management or property viewings.
Knowledge of safeguarding, student welfare and emergency procedures.
First Aid or Fire Marshal training.

Working Hours

Full-time, permanent position.
40 hours per week.
Working 5 days out of 7, including early, late and weekend shifts.
Based on-site
Employment is subject to satisfactory references and confirmation of the right to work in the UK.

Pay: £27,000.00-£30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in wakefield, wyk

Residence Receptionist - Student Accommodation

Nights - Team Member

Ground Floor - Team Member

Guest Service Agent - Casual

Ground Floor Team Member

Night Reception Team Member - Part Time

Reservations and Events Agent

Full-time Hotel Receptionist

Spa Receptionist

Hotel Receptionist - Full Time

Night Auditor

Reception Team Member

Part Time Night Porter

Hotel Receptionist

Student Experience Team Member

Reception Agent

Night Porter

Contact Centre Advisor

Full-time Night Porter

Guest Relations Manager

I want to receive the latest job alerts for hotel & accommodations guest services staff in wakefield, wyk

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